Chapter 10 Flashcards
the coordinated and periodic copying of data from various sources, both inside and outside the enterprise, into an environment ready for analytical and informational processing … contains all of the data the firm has collected about its customers and is the foundation for subsequent CRM activities
DATA WAREHOUSE
the computer-to-computer exchange of business documents from retailer to vendor and back
ELECTRONIC DATA INTERCHANGE
the system ensures or verifies that the person or computer at the other end of the communication really is who or what it claims to be
AUTHENTICATION
the system ensures that the person or computer at the other end of the communication has permission to carry out the request
AUTHORIZATION
the system ensures that the arriving information is the same as that sent, which means the data have been protected from unauthorized changes or tampering through a data encryption process
INTEGRITY
part of the supply chain process that plans, implements, and controls the efficient, effective flow and storage of goods, services, and related information from the point of origin to the point of consumption to meet customer’s requirements
LOGISTICS
strategy in which merchandise is allocated to stores on the basis of historical demand, the inventory position at the distribution center, and the store’s needs
PUSH SUPPLY CHAIN
strategy in which orders for merchandise are generated at the store level on the basis of demand data captured by point-of-sale terminals
PULL SUPPLY CHAIN
the process of moving returned goods back through the supply chain from the customer to the stores, distribution centers, and vendors
REVERSE LOGISTICS
a supply chain system in which retailers receive orders from customers and relay these orders to a vendor and then the vendor ships the merchandise ordered directly to the customer
DROP SHIPPING
an approach for improving supply chain efficiency in which he vendor is responsible for maintaining the retailer’s inventory levels in each of its stores
VENDOR MANAGED INVENTORY
SUPPLY CHAIN MANAGEMENT
a source of competitive advantage, merchandise is produced and distributed in the right amount to the right location
at the right time … minimization of system wide costs, while satisfying the customer service levels
→provides strategic advantage that increases product availability and an inventory turnover that produces a higher return on assets
INFORMATION FLOW
item’s UPC code is scanned in-store
→that information is transmitted from POS terminal to the buyer/planner (uses it to monitor and analyze sales and decide to reorder or reduce prices)
→sales data sent directly from the store to the vendor, and the vendor decides when to ship more items to the distribution center and stores
→when inventory drops to a specified level in the D.C., buyer/planner communicates with vendor, and then places a re-purchase order
→buyer/planner notifies distribution center about incoming orders and how they are to be distributed to stores
-store managers inform distribution center about receipt and coordinate deliveries
→when the manufacturer ships the products to the D.C., it sends an advanced shipping notice to the D.C.
MERCHANDISE FLOW
→retailers can have merchandise shipped directly to their stores or to their distribution centers
DISTRIBUTION CENTER
managing inbound transportation
- receiving and checking merchandise
- storing & cross docking merchandise
- getting merchandise floor ready
- preparing to ship merchandise to a store
- managing outbound transportation
