Chapter 10

Question 1

What are the 3 major steps in project plan?

Answer 1

Planning the project
Supervising tasks and action steps
Wrapping up

Question 2

What is a WBS?

Answer 2

Work Breakdown Structure
It allows to
Accomplish goals
Assignees
Start and end dates
Amount of effort required
Estimated capital and noncapital expenses

Question 3

What are some project special considerations?

Answer 3

Financial
Time
Priority
Staff
Procurement
Training

Question 4

What is a negative feedback?

Answer 4

Ensures project progress is measured periodically

Question 5

What are the four basic approaches of conversion?

Answer 5

Direct changeover
Phase implementation
Pilot implementation
Parallel operations

Question 6

What is a direct changeover?

Answer 6

Stopping old method, and starting the new method

Question 7

What is a phase implementation?

Answer 7

Rolling out a piece of system to the entire organization

Question 8

What is a pilot implementation?

Answer 8

It implements it in one office, checks if everything is okay, implements to the whole organization

Question 9

What is a parallel operations?

Answer 9

Running new methods with the old methods

Question 10

What is a bull’s-eye model?

Answer 10

Method for prioritizing program of complex change

Question 11

Layers of bulls’eye

Answer 11

Policies
Networks
Systems
Applications

Question 12

What is a technology governance?

Answer 12

Process that allows to manage impact and costs from technology implementation.

Question 13

What is process of change?

Answer 13

Organization can improve communication, enhance coordination reduce unintended consequences, improve quaility of service