Chapter 10

Question 1

Leadership is defined as?

Answer 1

Doing the right things

Question 2

Management is defined as?

Answer 2

Doing things right.

Question 3

Ubiquitous

Answer 3

Everywhere

Question 4

What is the advantage of frameworks?

Answer 4

Individuals who are familiar with frameworks can manage complex situations effectively because they can respond to fewer exceptions.

Question 5

Why is leading positive change difficult?

Answer 5

Leading positive change in organizations is unusual and difficult and requires a special know-how and a special skill set.

Question 6

What is heliotropic effect?

Answer 6

This is a natural tendency in every living system to be inclined toward positive energy towards light and away from negative energy or from the dark.

Question 7

Why is the heliotropic effect important?

Answer 7

All living systems are inclined towards that which gives life, so abundant approaches to change enables a heliotropic affect to occur.

Question 8

What is the placebo effect?

Answer 8

Variety of studies have shown that if a person holds a positive belief that medication will be effective, it will, in fact, produce the desired effect about 60% of the time.

Question 9

What is the Pygmalion effect?

Answer 9

That is not only the person’s biological system responed to his or her own positive expectations, but the expectations of others also produce a heliotropic effect.

A large amount of evidence suggests that when someone holds positive expectations for you especially if that person is important to you, your behavior is altered positively.

Question 10

Is a heliotropic effect manifested emotionally?

Answer 10

People with positive emotional states an optimistic outlook experienced less illnesses and accidents and enjoy longer lies.

Depressed anxious or angry people get sick more often than happy joyful upbeat people even when exposed to the same number of viruses, they often tend to be in the wrong place at the wrong time and experience more accidents.

Question 11

A management skill that focuses on unlocking positive human potential?

Answer 11

Leading positive change

Question 12

How many steps are there to create a framework for positive change?

Answer 12

5

Question 13

What are the five steps in creating a framework for positive change?

Answer 13

Establish a positive climate
Create readiness
Articulate vision
Generate commitment
Institutionalized the change

Question 14

People who strengthen and create vitality and liveliness and others are?

Answer 14

Positive energizers

Question 15

People who deplete the good feelings and enthusiasms and other people and make them feel diminished value or drained?

Answer 15

Negative energizers.

Question 16

Describe a positive energizer

Answer 16

A high performers
Enable others to perform better
Help organizations to succeed

Question 17

How is leadership described?

Answer 17

What individuals do under conditions of change.

Question 18

What is the advantage of a positive energy network?

Answer 18

They are far more powerful and predicting success and information or influence networks

Question 19

How do you foster positive energy and others

Answer 19

1. Role model positive energy yourself
2. Recognize and reward people for exemplifying positive energy
3. Provide opportunities for individuals to form friendships at work which usually are positive energy creators

Question 20

What is the benefit for ensuring a climate of compassion, forgiveness, and gratitude?

Answer 20

When managers fostered compassionate behavior among employees, forgiveness for missteps and the steaks, and gratitude resulting from positive occurrences, their firm excelled in profitability, productivity, quality, animation, and customer retention.