chapter 10 Flashcards
The organizational department that records all financial activity from billing customers to paying employees.
Accounting
The activity that shows the money a company owes to its suppliers for the materials and services it has received.
Accounts payable
The activity that shows what money has been received or is owed by customers.
Accounts receivable
Lists the overall financial condition of an organization.
Balance sheet
Knowledge work systems that run programs to integrate the design and manufacturing activities. widely used in manufacturing automobiles.
Computer-aided design/computer-aided manufacturing (CAD/CAM) system
Raw, unprocessed facts that are input to a computer system that will give compiled information when the computer processes those facts. is also defined as facts or observations about people, places, things, and events
data
Transaction processing system that keeps track of routine operations and records these events in a database.
Data processing system (DPS)
Person involved with the distribution and communication of information, such as administrative assistants and clerks.
Data worker
gives the decision support system its analytical capabilities.There are three types of models : tactical, operational, and strategic.
Decision model
Flexible analysis tool that helps managers make decisions about unstructured problems, such as effects of events and trends outside the organization.
Decision support system (DSS)
is produced on request. An example is a report on the numbers and types of jobs held by women and minorities done at the request of the government.
Demand report
Report that calls attention to unusual events.
Exception report
Sophisticated software that can draw together data from an organization’s databases in meaningful patterns and highly summarized forms.
Executive information system (EIS)
are computer-based systems that provide top managers with the capability to attain easy access to internal and external information which is relevant to strategic decision making and other executive responsibilities.
Executive support system (ESS)
Computer program that provides advice to decision makers who would otherwise rely on human experts. It’s a type of artificial intelligence that uses a database to provide assistance to users.
Expert system
Data gathered from outside an organization. Examples are data provided by market research firms.
External data
Activity that produces income statements and balance sheets based on all transactions of a company.
General ledger
System used to support the collective work of a team addressing large problems.
Group decision support system (GDSS)
The organizational department that focuses on the hiring, training, and promoting of people, as well as any number of human-centered activities within the organization.
Human resources
A statement that shows a company’s financial performance, income, expenses, and the difference between them for a specific time period.
Income statement