chapter 10 Flashcards
The organizational department that records all financial activity from billing customers to paying employees.
Accounting
The activity that shows the money a company owes to its suppliers for the materials and services it has received.
Accounts payable
The activity that shows what money has been received or is owed by customers.
Accounts receivable
Lists the overall financial condition of an organization.
Balance sheet
Knowledge work systems that run programs to integrate the design and manufacturing activities. widely used in manufacturing automobiles.
Computer-aided design/computer-aided manufacturing (CAD/CAM) system
Raw, unprocessed facts that are input to a computer system that will give compiled information when the computer processes those facts. is also defined as facts or observations about people, places, things, and events
data
Transaction processing system that keeps track of routine operations and records these events in a database.
Data processing system (DPS)
Person involved with the distribution and communication of information, such as administrative assistants and clerks.
Data worker
gives the decision support system its analytical capabilities.There are three types of models : tactical, operational, and strategic.
Decision model
Flexible analysis tool that helps managers make decisions about unstructured problems, such as effects of events and trends outside the organization.
Decision support system (DSS)
is produced on request. An example is a report on the numbers and types of jobs held by women and minorities done at the request of the government.
Demand report
Report that calls attention to unusual events.
Exception report
Sophisticated software that can draw together data from an organization’s databases in meaningful patterns and highly summarized forms.
Executive information system (EIS)
are computer-based systems that provide top managers with the capability to attain easy access to internal and external information which is relevant to strategic decision making and other executive responsibilities.
Executive support system (ESS)
Computer program that provides advice to decision makers who would otherwise rely on human experts. It’s a type of artificial intelligence that uses a database to provide assistance to users.
Expert system
Data gathered from outside an organization. Examples are data provided by market research firms.
External data
Activity that produces income statements and balance sheets based on all transactions of a company.
General ledger
System used to support the collective work of a team addressing large problems.
Group decision support system (GDSS)
The organizational department that focuses on the hiring, training, and promoting of people, as well as any number of human-centered activities within the organization.
Human resources
A statement that shows a company’s financial performance, income, expenses, and the difference between them for a specific time period.
Income statement
Collection of hardware, software, people, data, and procedures that work together to provide information essential to running an organization.
Information system
Oversees the work of programmers, computer specialists, systems analysts, and other computer professionals.
Information systems manager
Employee who creates, distributes, and communicates information.
Information worker
Data from within an organization consisting principally of transactions from the transaction processing system.
Internal data
Material or products that a company has in stock.
Inventory
A system that keeps records of the number of each kind of part or finished good in the warehouse.
Inventory control system
A system that uses a database containing specific facts, rules to relate these facts, and user input to formulate recommendations and decisions.
Knowledge base
Programs duplicating human knowledge. A type of artificial intelligence that uses a database to provide assistance to users.
Knowledge-based systems
Specialized information system used to create information in a specific area of expertise.
Knowledge work system (KWS)
Person involved in the creation of information, such as an engineer or a scientist.
Knowledge worker
Computer-based information system that produces standardized reports in a summarized and structured form. Generally used to support middle managers.
Management information system (MIS)
The organizational department that plans, prices, promotes, sells, and distributes an organization’s goods and services.
Marketing
deal with control and planning. They implement the long-term goals of the organization.
Middle-level manager
System designed primarily to support data workers. It focuses on managing documents, communicating, and scheduling.
Office automation system (OAS)
A decision model that helps lower-level managers accomplish the organization’s day-to-day activities, such as evaluating and maintaining quality control.
Operational model
Activity concerned with calculating employee paychecks.
Payroll
Report for a specific time period as to the health of the company or a particular department of the company.
Periodic report
The organizational department that actually creates finished goods and services using raw materials and personnel.
Production
Software that enables users to plan, schedule, and control the people, resources, and costs needed to complete a project on time.
Project manager
A form that shows the name of the company supplying the material or service and what is being purchased.
Purchase order
Buying of raw materials and services.
Purchasing
The organizational department that identifies, investigates, and develops new products and services.
Research
Activity that records the demands of customers for a company’s products or services.
Sales order processing
A decision model that assists top managers in long-range planning, such as stating company objectives or planning plant locations.
Strategic model
Manager responsible for managing and monitoring workers. have responsibility for operational matters.
Supervisor
“Background” software that enables the application software to interact with the computer. consists of the operating system, utilities, device drivers, and language translators. It works with application software to handle the majority of technical details.
System software
A decision model that assists middle-level managers to control the work of the organization, such as financial planning and sales promotion planning.
Tactical model
are concerned with long-range (strategic) planning. They supervise middle management.
Top-level manager
System that records day-to-day transactions, such as customer orders, bills, inventory levels, and production output.
Transaction processing system (TPS)
Any individual who uses a computer.
User
Computer system that allows people located at various geographic locations to have in-person meetings.
Videoconferencing system
