Chapter 1 — Understanding Management Flashcards

1
Q

Define management.

A

Getting work done through others.

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2
Q

What is efficiency in management?

A

Getting work done with a minimum of effort, expense, or waste.

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3
Q

What is effectiveness in management?

A

Accomplishing tasks that help fulfill organizational objectives.

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4
Q

List the four functions of management.

A
  • Planning
  • Organizing
  • Leading
  • Controlling
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5
Q

What does planning involve in management?

A

Determining organizational goals and a means for achieving them.

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6
Q

What is the role of organizing in management?

A

Deciding where decisions need to be made, who will do what jobs and tasks, and who will work for whom.

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7
Q

What does leading entail in management?

A

Inspiring and motivating workers to work hard to achieve organizational goals.

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8
Q

What is the purpose of controlling in management?

A

Monitoring progress toward goal achievement and taking corrective action when needed.

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9
Q

Who are top managers?

A

Executives responsible for the overall direction of the organization.

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10
Q

Name some examples of top managers.

A
  • CEO
  • CFO
  • COO
  • CIO
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11
Q

What is the responsibility of middle managers?

A

Setting objectives consistent with top management’s goals and planning subunit strategies.

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12
Q

What do first-line managers do?

A

Train and supervise the performance of nonmanagerial employees.

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13
Q

What is the role of a team leader?

A

Facilitating team activities toward goal achievement.

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14
Q

List the main jobs of a manager.

A
  • Interpersonal
  • Informational
  • Decisional
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15
Q

What are the three interpersonal roles of a manager?

A
  • Figurehead role
  • Leader role
  • Liaison role
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16
Q

What is the monitor role in informational management?

A

Scanning the environment for information.

17
Q

What is the role of a spokesperson?

A

Sharing information with people outside their department or company.

18
Q

What does the entrepreneur role involve?

A

Adapting to change and seeking ways to improve.

19
Q

What is the disturbance handler role?

A

Responding to severe pressures and problems that demand immediate action.

20
Q

Fill in the blank: Technical skills are most needed for _______.

A

[team leaders and first-line managers].

21
Q

What are human skills in management?

A

The ability to work well with others.

22
Q

Define conceptual skills in management.

A

Seeing the organization, understanding the parts, and recognizing how the company fits and is affected by the environment.

23
Q

What are some common mistakes managers make?

A
  • Taking all the credit
  • Being insensitive
  • Being aloof and arrogant
  • Betraying trust
  • Being overly ambitious
  • Performance issues
  • Overmanaging
  • Not staffing effectively
  • Not thinking strategically
  • Being unadaptable to a new boss
  • Overdependence on boss
  • Non-beneficial competition