Chapter 1 — Understanding Management Flashcards
Define management.
Getting work done through others.
What is efficiency in management?
Getting work done with a minimum of effort, expense, or waste.
What is effectiveness in management?
Accomplishing tasks that help fulfill organizational objectives.
List the four functions of management.
- Planning
- Organizing
- Leading
- Controlling
What does planning involve in management?
Determining organizational goals and a means for achieving them.
What is the role of organizing in management?
Deciding where decisions need to be made, who will do what jobs and tasks, and who will work for whom.
What does leading entail in management?
Inspiring and motivating workers to work hard to achieve organizational goals.
What is the purpose of controlling in management?
Monitoring progress toward goal achievement and taking corrective action when needed.
Who are top managers?
Executives responsible for the overall direction of the organization.
Name some examples of top managers.
- CEO
- CFO
- COO
- CIO
What is the responsibility of middle managers?
Setting objectives consistent with top management’s goals and planning subunit strategies.
What do first-line managers do?
Train and supervise the performance of nonmanagerial employees.
What is the role of a team leader?
Facilitating team activities toward goal achievement.
List the main jobs of a manager.
- Interpersonal
- Informational
- Decisional
What are the three interpersonal roles of a manager?
- Figurehead role
- Leader role
- Liaison role
What is the monitor role in informational management?
Scanning the environment for information.
What is the role of a spokesperson?
Sharing information with people outside their department or company.
What does the entrepreneur role involve?
Adapting to change and seeking ways to improve.
What is the disturbance handler role?
Responding to severe pressures and problems that demand immediate action.
Fill in the blank: Technical skills are most needed for _______.
[team leaders and first-line managers].
What are human skills in management?
The ability to work well with others.
Define conceptual skills in management.
Seeing the organization, understanding the parts, and recognizing how the company fits and is affected by the environment.
What are some common mistakes managers make?
- Taking all the credit
- Being insensitive
- Being aloof and arrogant
- Betraying trust
- Being overly ambitious
- Performance issues
- Overmanaging
- Not staffing effectively
- Not thinking strategically
- Being unadaptable to a new boss
- Overdependence on boss
- Non-beneficial competition
