Chapter 1 - The Ten Commandments of observing NVB

Question 1

Occurs when someone feels threatened and/or doesn’t like what they see.

Answer 1

Eye blocking

Question 2

Haptics are also known as?

Answer 2

touching

Question 3

Kinesics are?

Answer 3

physical movements

Question 4

Nonverbal behaviors comprise approximately ____ % of all interpersonal communication?

Answer 4

60 - 65

Question 5

What is the first commandment of observing non-verbal behavior?

Answer 5

Concerted effort is essential to detecting and interpreting nvb

Question 6

What is the second commandment of observing nonverbal behavior?

Answer 6

observe the context in which it takes place

Question 7

What is the third commandment when observing nonverbal behavior?

Answer 7

Learn to recognize “universal” nonverbal behaviors

Question 8

What is the fourth commandment when observing nonverbal behavior?

Answer 8

learn to recognize and decode “idiosyncratic” nonverbal behaviors

Question 9

What is the fifth commandment when observing nonverbal behaviors?

Answer 9

when you interact with others try to establish their baseline behaviors

Question 10

What is the sixth commandment when observing nonverbal behaviors?

Answer 10

watch for multiple tells which occur in clusters or in succession

Question 11

What is the seventh commandment when observing nonverbal behaviors?

Answer 11

look for changes in a person’s behavior that can signal changes in thoughts, emotions, interest or intent

Question 12

What is the eighth commandment when observing nonverbal behaviors?

Answer 12

learn to detect false or misleading tells

Question 13

What is the ninth commandment when observing nonverbal behaviors?

Answer 13

learn how to distinguish between comfort and discomfort

Question 14

What is the tenth commandment when observing nonverbal behaviors?

Answer 14

be subtle when observing nonverbal behaviors