Chapter 1: The Role of Front Desk Staff Flashcards
1
Q
What is the first step in the management of the revenue cycle when scheduling an appointment, the front desk staff will?
A
Verify the insurance eligibility.
2
Q
What is the second step in the management of the revenue cycle during patient registration, what does the desk staff obtains?
A
Accurate demographic and insurance information.
3
Q
What is the third step in the management of the revenue cycle?
A
Establishes a patient account.
4
Q
What is the fourth step in the management of the revenue cycle
A
Provide the practice’s payment policy and answer questions.
5
Q
What is the fifth step in the management of the revenue cycle
A
Resisting up-front payment form patients, including copayments and unpaid balances from previous visits.
