Chapter 1: Telephone Flashcards
What is the first thing to handle as a MA when being on the phone?
Appointment request.
What is the second thing to handle as a MA when being on the phone?
Inquiring about laboratory results.
Does providers allow the MA to relay normal results over the phone?
Yes, but they want to speak with the patient if the results are abnormal.
What is the third thing to handle as a MA when being on the phone?
Billing questions.
What is the fourth thing to handle as a MA when being on the phone?
Request for prescription refills (asking the physician).
What is the fifth thing to handle as a MA when being on the phone?
Inquires about the practice.
What is Inquires about the practice?
Request about physicians, location, office hours, hospital affiliations, services provided.
What is the sixth thing to handle as a MA when being on the phone?
Salespeople.
