Chapter 1- Team Dynamics And Conflict Management

Question 1

Define conflict

Answer 1

A disagreement or clash between ideas, principles or people

Question 2

Name 4 ways in which a team works together

Answer 2

• Allocating team roles
• Identifying and working towards common goals
• Understanding team processes
• Allowing for diversity and creativity

Question 3

What are the 5 team processes as well as the two sub-sets of the last process?

Answer 3

•Forming
•Storming
•Norming
•Performing
•Adjourning
 -Mourning 
 -Transforming

Question 4

Wheat are team processes?

Answer 4

The different steps a team goes through from start to finish

Question 5

Define functional conflict

Answer 5

Non-aggressive conflict which stimulates creativity and allows ideas to flow

Question 6

Define dysfunctional conflict

Answer 6

Aggressive type of disagreement where parties refuse to compromise and it hampers the work on the task, as well as their relationships

Question 7

Conflict resolution involves:

Answer 7

• Negotiation
• Conciliation
• Mediation
• Arbitration

Question 8

What is the aim of teamwork?

Answer 8

Synergy

Question 9

Define prejudice

Answer 9

A pre-formed opinion (usually unfavourable) based on inaccurate stereotyping, irrational feelings and insufficient information

Question 10

What 4 factors affect relationships in teams?

Answer 10

• Prejudice
• Beliefs
• Values
• Diversity

Question 11

What 4 criteria are there for a successful team?

Answer 11

• Planning
• Execution
• Review
• Documentation

Question 12

What 4 issues need to be considered when dealing with planning in a team?

Answer 12

• Size if team, skills needed
• Goalsetting
• Timing
• Other resources

Question 13

What 5 things must be considered when executing a plan?

Answer 13

• Cohesion of team members
• Commitment, work ethic, trust and integrity of team
• Leadership
• Flexibility
• Alignment of team and individual goals