CHAPTER 1: Safety and Professionalism

Question 1

This is the term used when jargon and technical terms are used to intimidate and silence a challenge to a technical issue…

Answer 1

Techno-Babble

Question 2

ESD stands for …

Answer 2

Electrostatic Discharge

Question 3

When does ESD occur?

Answer 3

When two objects that store different amounts of static electricity (potential) come in contact with each other.

Question 4

T/F: You should always put components in an antistatic bag…

Answer 4

Yes, always inside the bag and not on the bag unless you are actively working on them.

Question 5

What should you always do before repairing a personal computing device?

Answer 5

Disconnect the power

Question 6

How does electromagnetic interference occur?

Answer 6

When there are magnets near computer equipment.

Question 7

What are the six steps to the CompTIA troubleshooting method?

Answer 7

1. Identify the problem
2. Establish a theory of probably cause
3. Test the theory to determine the cause
4. Establish a plan of action to resolve the problem and implement the solution
5. Verify full system functionality and, if applicable, implement preventative measures
6. Document findings, actions and outcomes

Question 8

What should always be done before working on a computer in order to protect data?

Answer 8

Create a backup prior to working on the system.

Question 9

What should you do after successfully repairing a machine?

A. Do nothing; your job is done
B. Admonish the user for causing so much work for the IT department
C. Document your findings
D. Lock it down so the user can’t cause the same problem again

Answer 9

C. Document your findings

Question 10

Once you have ascertained the computer’s problem and back up the critical data, what should you do?

A. Establish a theory of probable cause
B. Start fixing the machine
C. Question users more to find out how they caused the problem
D. Document

Answer 10

A. Establish a theory of probable cause