Chapter 1 - Our Cultural Challenge Flashcards
What is the main cultural challenge described in Chapter 1 of Map It?
The workplace learning culture is overly focused on delivering information rather than designing training that improves real-world performance.
What is the default assumption many organizations make about training?
That training means delivering information, and if people have more knowledge, they will perform better.
Why does Cathy Moore argue that knowledge alone is not enough to improve performance?
Because real-world performance depends on practice, decision-making, and environmental factors—not just information recall.
What is a common problem with traditional instructional design approaches?
They often prioritize content delivery over designing activities that build real skills.
What is a key difference between “training” and “performance support” according to Cathy Moore?
Training develops skills through practice, while performance support provides resources that help employees do their jobs more effectively.
Why do organizations frequently choose training as a solution to business problems?
Because it’s a familiar, tangible action that makes leaders feel they are addressing issues, even if it’s not the most effective solution.
What’s an example of a situation where training might NOT be the right solution?
If employees already know what to do but face obstacles like lack of tools, poor processes, or unclear expectations.
What mindset shift does Cathy Moore suggest for learning professionals?
Moving from a content-delivery mindset to a focus on measurable business performance improvements.
What question should learning professionals ask before creating a training program?
“What measurable business goal are we trying to achieve?”
Why should instructional designers resist the urge to create content-heavy courses?
Because more information does not always lead to better performance; employees need practice and reinforcement.
What type of learning does Moore advocate for instead of traditional content-based training?
Scenario-based, practice-driven learning that mimics real workplace challenges.
How does action mapping help overcome the cultural challenge discussed in Chapter 1?
It forces a focus on business goals, measurable actions, and necessary practice rather than just delivering information.
