Chapter 1 - Managing & Managers

Question 1

What is the purpose of a business’ leaders creating a “mission statement”?

a) to communicate the business’ purpose and direction to shareholders
b) to communicate the business’ purpose and direction to customers
c) to communicate the business’ purpose and direction to managers
d) to communicate the business’ purpose and direction to all stakeholders
e) to communicate the business’ purpose and direction to employees

Answer 1

d) to communicate the business’ purpose and direction to all stakeholders

Question 2

What is the purpose of “managing”?

a) to communicate an organisation’s purpose and direction
b) to plan, organise, lead and control resources in order to accomplish a task
c) to communicate the reason a business exists and the goals it is trying to accomplish
d) to assemble and prepare the resources necessary to accomplish a task
e) to measure performance against standards

Answer 2

b) to plan, organise, lead and control resources in order to accomplish a task

Question 3

When Chris Bovaird’s Manager says that she wants him to make his Grandma proud, and show her that she is loved, what management activity is his Manager performing?

a) setting standards
b) communication the organisation’s mission
c) planning
d) organising
e) leading
f) controlling

Answer 3

b) communication the organisation’s mission

Question 4

When Chris Bovaird’s Manager says “I want you to scrub your hands clean” and “Let me see your hands” and “Your hands aren’t clean … Go back into the bathroom and this time use soap and water” what management activity is she performing?

a) setting standards
b) communication the organisation’s mission
c) planning
d) organising
e) leading
f) controlling

Answer 4

f) controlling

Question 5

When Chris Bovaird’s Manager says “I’ve put out your clean shorts. They are on the chair” and “I’ve polished your shoes and put them by the front doors” what management activity is she performing?

a) setting standards
b) communication the organisation’s mission
c) planning
d) organising
e) leading
f) controlling

Answer 5

d) organising

Question 6

When Chris Bovaird’s Manager says “I need you to jump in the bath”, “I want you to get dressed” and “Can you be standing by the car at ten o’clock” what management activity is she performing?

a) setting standards
b) communication the organisation’s mission
c) planning
d) organising
e) leading
f) controlling

Answer 6

c) planning

Question 7

What is the purpose of “managing”?

a) to communicate an organisation’s purpose & direction
b) to plan, organise, lead and control resources in order to accomplish a task
c) to communicate the reason a business exists & the goals it is trying to accomplish
d) to assemble and prepare the resources necessary to accomplish a task
e) to measure performance against standards

Answer 7

b) to plan, organise, lead and control resources in order to accomplish a task