Chapter 1: Managing Human Resources Flashcards
the policies, practices, and systems that influence employees’ behavior, attitudes, and performance
Human Resource Management
the organization’s employees, described in terms of their training, experience, judgement, intelligence, relationships, and insight
human capital
an organization in which technology, organizational structure, people, and processes all work together to give an organization an advantage in the competitive environment
high-performance work system
the process of getting detailed information about jobs
job analysis
the process of defining the way work will be performed and the tasks that a given job requires
job design
the process through which the organization seeks applicants for potential employment
recruitment
the process by which the organization attempts to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals
selection
a planned effort to enable employees to learn job-related knowledge, skills, and behavior
training
involves acquiring knowledge, skills, and behavior that improve employees’ ability to meet the challenges of a variety of new or existing jobs, including the client and customer demands of those jobs
development
the process of ensuring that employees’ activities and outputs match the organization’s goals
performance management
identifying the numbers and types of employees the organization will require in order to meet its objectives
human resource planning
collecting and using data to show that human resource practices have a positive influence on the company’s bottom line or key stakeholders
evidence-based HR
a company’s commitment to meeting the needs of its stakeholders
corporate social responsibility
the parties with an interest in the company’s success (typically, shareholders, the community, customers, and employees)
stakeholders
fundamental principles of right and wrong
ethics