Chapter 1: Managing Human Resources Flashcards

1
Q

the policies, practices, and systems that influence employees’ behavior, attitudes, and performance

A

Human Resource Management

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2
Q

the organization’s employees, described in terms of their training, experience, judgement, intelligence, relationships, and insight

A

human capital

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3
Q

an organization in which technology, organizational structure, people, and processes all work together to give an organization an advantage in the competitive environment

A

high-performance work system

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4
Q

the process of getting detailed information about jobs

A

job analysis

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5
Q

the process of defining the way work will be performed and the tasks that a given job requires

A

job design

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6
Q

the process through which the organization seeks applicants for potential employment

A

recruitment

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7
Q

the process by which the organization attempts to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals

A

selection

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8
Q

a planned effort to enable employees to learn job-related knowledge, skills, and behavior

A

training

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9
Q

involves acquiring knowledge, skills, and behavior that improve employees’ ability to meet the challenges of a variety of new or existing jobs, including the client and customer demands of those jobs

A

development

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10
Q

the process of ensuring that employees’ activities and outputs match the organization’s goals

A

performance management

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11
Q

identifying the numbers and types of employees the organization will require in order to meet its objectives

A

human resource planning

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12
Q

collecting and using data to show that human resource practices have a positive influence on the company’s bottom line or key stakeholders

A

evidence-based HR

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13
Q

a company’s commitment to meeting the needs of its stakeholders

A

corporate social responsibility

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14
Q

the parties with an interest in the company’s success (typically, shareholders, the community, customers, and employees)

A

stakeholders

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15
Q

fundamental principles of right and wrong

A

ethics

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