Chapter 1 - Managing Human Resources Flashcards
Human Capital
Organization’s employees described in terms of their: training, experience, judgement, intelligence, relationships, and insight
Human Resources Management
The policies, practices, and systems that influence employees’:
- behavior
- attitudes
- performance
Employees are _____ of the employer
resources
Companies with effective HRM tend to…
- have more satisfied customers
- be more innovative
- have greater productivity
- develop a more favorable reputation in the community
Responsibilities of HR department
- analysis and design of work
- recruitment and selection
- training and development
- performance management
- compensation and benefits
- employee relations
- personnel policies
- employee data and information systems
- compliance with laws
- support for strategy
Job analysis
Process of getting detailed information about jobs
Job design
Process of designing the way work will be performed and the tasks that a given job requires
Recruitment
Process to seek out applicants for potential employment
Selection
Process to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals
Training
Planned effort to enable employees to learn job-related knowledge, skills, and behavior
Development
Acquisition of knowledge, skills, and behaviors that improve an employee’s ability to meet changes in job requirements and in customer demands
Performance Management
Process of ensuring employees’ activities and outputs match organization’s goals
Planning pay & benefits
How much salary, wages, bonuses, commissions, etc to offer and which benefits to offer
Administering pay & benefits
Systems for keep track of employees’ earnings and benefits are needed, employees need information about their benefits plan, extensive record keeping and reporting is needed
Maintaining positive employee relations
Preparing and disturbing, dealing with and responding to communications from employees questions, collective bargaining and contract administration
Establishing and Administering Personnel Policies
HR department helps establish and communicate policies related to:
- hiring
- discipline
- promotions
- benefits
HR Requires…
Careful and discreet record keeping
HR Planning
identifying the numbers and types of employees the organization requires to meet objectives
Corporate Social Responsibility
company’s commitment to meeting the needs of its stakeholders
Stakeholders
parties with an interest in the company’s success (typically: shareholders, community, customers, employees)
Skills of HRM Professionals
credible activist, cultural steward, talent manager/organizational designer, strategic architect, business ally, operational executer
Credible Activist
- delivers results with integrity
- shares information
- builds trusting relationships
- influences other, providing candid observation, taking appropriate risks
Cultural Steward
- facilitates change
- develops and values the culture
- helps employees navigate the culture
Talent Manager/Organizational Designer
- develops talent
- designs reward systems
- shapes the organization
Strategic Architect
- recognizes business trends and their impact on the business
- applies evidence-based HR
- develops people strategies that contribute to the business strategy
Business Ally
- understands how the business makes money
- understands language of business
Operational Executor
- implements workplace policies
- advances HR technology
- administers day-to-day work of managing people
Employee Rights
free consent, privacy, freedom of conscience, freedom of speech, due process
Four principles of Ethical Companies
- Ethical companies emphasize mutual benefits in their relationships
- Employees assume responsibility for the actions of the company
- Company has sense of purpose/vision that employees value and use in DTD work
- Emphasize fairness
Standards for Identifying Ethical Practices
- Fair and Equitable
- Greatest good for greatest number
- Respect for basic human rights
