Chapter 1: Managing and Performing Flashcards
what do managers do
plan, organize, staff, direct, coordinate, report, and control
Informational (the roles managers play)
-Monitor, Disseminator, & Spokesperson
Monitor
seek & receive information from a variety of sources
disseminator
pass information on to others in the organization through memos, emails, phone calls, etc
Spokesperson
transmit information to people outside the organization through speeches, interviews, & written communication
Interpersonal (the roles managers play)
-Figurehead, leader, liaison
Figurehead
Perform formal duties like greeting visitors and signing contracts and other legal documents
Leader
motivate, train, counsel, communicate, and direct subordinates
Liaison
Maintain and manage information links inside and outside the organization
Decisional (the roles managers play)
-Entrepreneur, disturbance handler, resource allocator, negotiator
Entrapreneur
initiate projects that lead to improvements, delegate idea-generation responsibilities to others and identify ideas to act on
Disturbance handler
take corrective action during conflicts and crises, resolve disputes among subordinates
Resource allocator
decide who receives resources, manage schedules and budgets, and set priorities
Negotiator
represent a team, department, or organization regarding contracts, union negotiations, etc.
Levels in the management hierarchy
Executive management, middle management, first line management, rank-and-file employees
Executive managers:
team of individual’s at the highest level of management of an organization
Middle Management
The managers in an organization at a level just below that of senior executives
First-line management
The level of management directly managing non managerial employees. (rank and file employees), carry out day to day activities
rank-and-file employees
ordinary members of the organization
3 types of managerial skills
-Technical skills , human relations skills, and conceptual skills
Technical skills
-these skills are the mechanics of the jobs (internal consulting, monitoring products & services)
Human relations skills
involve the ability to work with people and understand
employee motivation and group processes. (supervision, coordinating, community relations)
Conceptual skills
These skills represent a manager’s ability to organize and analyze information in order to
improve organizational performance. (long range planning, controlling, and environmental scannning)
Characteristics of effective managers
1.Know the context, 2.know the responsibilities, 3. know the managers strengths
