Chapter 1: Managing and Performing

Question 1

what do managers do

Answer 1

plan, organize, staff, direct, coordinate, report, and control

Question 2

Informational (the roles managers play)

Answer 2

-Monitor, Disseminator, & Spokesperson

Question 3

Monitor

Answer 3

seek & receive information from a variety of sources

Question 4

disseminator

Answer 4

pass information on to others in the organization through memos, emails, phone calls, etc

Question 5

Spokesperson

Answer 5

transmit information to people outside the organization through speeches, interviews, & written communication

Question 6

Interpersonal (the roles managers play)

Answer 6

-Figurehead, leader, liaison

Question 7

Figurehead

Answer 7

Perform formal duties like greeting visitors and signing contracts and other legal documents

Question 8

Leader

Answer 8

motivate, train, counsel, communicate, and direct subordinates

Question 9

Liaison

Answer 9

Maintain and manage information links inside and outside the organization

Question 10

Decisional (the roles managers play)

Answer 10

-Entrepreneur, disturbance handler, resource allocator, negotiator

Question 11

Entrapreneur

Answer 11

initiate projects that lead to improvements, delegate idea-generation responsibilities to others and identify ideas to act on

Question 12

Disturbance handler

Answer 12

take corrective action during conflicts and crises, resolve disputes among subordinates

Question 13

Resource allocator

Answer 13

decide who receives resources, manage schedules and budgets, and set priorities

Question 14

Negotiator

Answer 14

represent a team, department, or organization regarding contracts, union negotiations, etc.

Question 15

Levels in the management hierarchy

Answer 15

Executive management, middle management, first line management, rank-and-file employees

Question 16

Executive managers:

Answer 16

team of individual’s at the highest level of management of an organization

Question 17

Middle Management

Answer 17

The managers in an organization at a level just below that of senior executives

Question 18

First-line management

Answer 18

The level of management directly managing non managerial employees. (rank and file employees), carry out day to day activities

Question 19

rank-and-file employees

Answer 19

ordinary members of the organization

Question 20

3 types of managerial skills

Answer 20

-Technical skills , human relations skills, and conceptual skills

Question 21

Technical skills

Answer 21

-these skills are the mechanics of the jobs (internal consulting, monitoring products & services)

Question 22

Human relations skills

Answer 22

involve the ability to work with people and understand

employee motivation and group processes. (supervision, coordinating, community relations)

Question 23

Conceptual skills

Answer 23

These skills represent a manager’s ability to organize and analyze information in order to
improve organizational performance. (long range planning, controlling, and environmental scannning)

Question 24

Characteristics of effective managers

Answer 24

1.Know the context, 2.know the responsibilities, 3. know the managers strengths