Chapter 1 - Managers in the Workplace Flashcards
Define: Manager
Someone who coordinates and oversees the work of other people so organizational goals can be accomplished
Define: First-Line (Frontline) Managers
Managers at the lowest level of management who manage the work of non managerial employees
Levels of Management
Non managerial Employees
First-Line Managers
Middle Managers
Top Managers
Define: Middle Managers
Managers between the lowest lever and top levels of the organization who manage the work of first-line managers
Define: Top Managers
Managers at or near the upper levels of the organization structure who are responsible for making organization-wide decisions and establishing the goals and plans that affect the entire organization
Define: Organization
A deliberate arrangement of people to accomplish some specific purpose
Define: Management
Coordinating and overseeing the work activities of others so their activities are completed efficiently and effectively
Define: Efficiency
Doing things right, or getting the most output from the least amount of inputs
Define: Effectiveness
Doing the right things, or doing those work activities that will result in achieving goals
Four Functions of Management
Planning
Organizing
Leading
Controlling
Define: Planning
Management function that involves setting goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate activities
Define: Organizing
Management function that involves arranging and structuring work to accomplish the organization’s goals
Define: Leading
Management function that involves working with and through people to accomplish organizational goals
Define: Controlling
Management function that involves monitoring, comparing, and correcting work performance
Define: Managerial roles
Specific actions or behaviors expected of and exhibited by a manager
