Chapter 1 Information Systems and People Flashcards
1-1 What are the six primary roles that information systems play in organizations? How are information systems used in each context?.
- operations management
- customer interactions
- decision making
- collaboration and teamwork
- strategic initiatives
- individual productivity
operations management
The area of management concerned with the design, operation, and improvement of the systems and processes the organization uses to deliver its goods and services.
customer relationship management (CRM) system
An information system used to build customer relationships, enhance loyalty, and manage interactions with customers.
data-driven decision making
Decision making that draws on the billions of pieces of data that can be aggregated to reveal important trends and patterns.
business intelligence
The information managers use to make decisions, drawn from the company’s own information systems or external sources.
social networking sites
Online communities of people who create profiles for themselves, form ties with others with whom they share interest, and make new connections based on those ties.
competitive advantage
Anything that gives a firm a lead over its rivals; it can be gained through the development and application of innovative information systems.
data
Individual facts or pieces of information.
information
Data or facts that are assembled and analyzed to add meaning and usefulness.
information system
A system that brings together four critical components to collect, process, manage, analyze, and distribute information; the four components are people, technology, processes, and data.
user-generated content (UGC)
The content contributed to a system by its users.
Web 2.0
The second generation of web development that facilitates far more interactivity, end user contributions, collaboration, and information sharing, compared to earlier models.
information technology (IT)
The hardware, software, and telecommunications that comprise the technology component of information systems; the term is often used more broadly to refer to information systems.
information and communications technology (ICT)
The term encompasses the broad collection of information processing and communications technologies, emphasizing that telecommunication technology is a significant feature of information systems.
business process
A set of activities designed to achieve a task; organizations implement information systems to support, streamline, and sometimes eliminate business processes.
