Chapter 1 HSC Flashcards
Definition of Communication
Communication is the process of giving, receiving, or exchanging information, opinions, or ideas through writing, speech, or visual means.
Why do we need to communicate?
To inform, express feelings, influence and to meet social expectations
What is verbal communication?
Verbal communication is the use of spoken words to share information, ideas, or messages. It includes face-to-face conversations, phone calls, radio, television, and other media. This form of communication allows for immediate feedback between the sender and receiver.
What is non-verbal communication?
Non-verbal communication is to convey meaning or expressing feelings consciously or subconsciously through means other than words.
Why is it important to actively listen?
Its to understand the real meaning of the words and the unspoken message behind them.
What do you have to evaluate while actively listening?
Evaluate the tone, the emotion and the context of the situation.
Name the 6 Techniques to Effective Communication.
Ready to listen, have an open mind, establish eye contact, extract the main points, give feedback and take short notes.
What are the various components of speaking proper English?
Grammar and vocabulary, fluency and coherence, accuracy and pronunciation.
What does an a-ok sign mean in Japan?
zero or money
What does an a-ok sign mean in Australia and Germany?
okay
What does an a-ok sign mean in Brazil, Turkey and Venezuela?
Vulgar expression
What does an a-ok sign mean in India?
puzzling or unbelievable
Name the 6 types of Barries to Effective communication.
Physical, emotional, language, social and cultural background, past experiences and lack of listening skills.
How does one overcome a barrier?
Talk somewhere quiet without being disturbed, ensure the situation is comfortable, clear your mind of other issues and concentrate solely on the customer and matter in hand. Keep an open mind and do not make assumptions. Lastly, stay calm.
