Chapter 1 - General

Question 1

Agree and disagree - disagree

Answer 1

I would nuance it a little bit
It’s worth pausing
We received some explanations. That has to be tested with time

Question 2

Compliment - comments

Answer 2

Good comments. Thoughtful, creative and to the point

Question 3

Degree - Survey

Answer 3

Almost always quite a few points higher than the company average
Doesn’t mean it’s great, but it’s good enough comparing against our competitors.

Question 4

Emotions/Situations

Answer 4

ha

Question 5

Plan - timing

Answer 5

We only have a narrow window.

I am getting there

Question 6

Vision - strategy

Answer 6

The issue is not whether the strategy is the right one. But how well we can execute

Question 7

Vision - enemy

Answer 7

if one could image a really difficult customer

Question 8

Degree - don’t know the details

Answer 8

my 50,000 feet view

Question 9

Compliment - person

Answer 9

real loss to us

compliance conscious

Question 10

Plan - topic

Answer 10

Topic - I think we have a topic for the next meeting.

Question 11

Plan - confirm

Answer 11

Play it back to you

Summarize it back to you

Question 12

Plan - actions

Answer 12

take a stab
Can everyone mute?
We land on the topic

Question 13

Degree - counting

Answer 13

there is a handful … about 5 to 7

Question 14

Compliments - doing

Answer 14

thanks for taking the detour

Question 15

Plan - actions - suggestions

Answer 15

Shall I do it…
Would you suggest I do it?
Would you suggest I start the process as we get the details… or wait till we have all of them?

Question 16

Well Done!

Obama, Clinton would like to congratulate you!

Answer 16

Well Done!

Obama, Clinton would like to congratulate you!