CHAPTER 1: COMMUNICATION PROCESSES, PRINCIPLES, AND ETHICS Flashcards
the process of accomplishing a goal, “with a business to confer or relate with one another
COMMUNICATION
Communication is derived from the word _____ which means “with”
CON
Communication is derived from the word _____ which means “a business”
MUNUS
Communication is derived from the _______ words
LATIN
5 ASPECTS OF COMMUNICATION
COMMUNICATION:
1. Is integrated in all parts of our lives
2. Meets needs
3. Is guided by culture and context
4. Is learned
5. Has ethical implications
In what ways is communication integrated in all parts of our lives? (4)
ACADEMICS
PROFESSIONAL
PERSONAL
CIVIC
affects well-being
PHYSICAL NEEDS
helps us achieve long-term and short-term goals
INSTRUMENTAL NEEDS
maintains social bonds and interpersonal relationships
RELATIONAL NEEDS
allows us to present ourselves in a distinct manner
IDENTITY NEEDS
a full range of learned human behavioral patterns which includes knowledge, belief, art, law, morals, customs, capabilities, and habits acquired by man as a member of the society
CULTURE
e circumstances that form the setting for an event, statement, or
idea, and in terms of which it can be fully understood
CONTEXT
influence how we perceive and define communication
CULTURE AND CONTEXT
2 TYPES OF COMMUNICATION
VERBAL
NON-VERBAL
TWO TYPES OF VERBAL COMMUNICATION
ORAL
WRITTEN
FACTORS THAT AFFECT VERBAL COMMUNICATION
Tone of voice
• Use of descriptive words
• Emphasis on certain phrases
• Volume of voice
produced by the body
NON-VERBAL CUES
produced by the broad setting such as time,
space, and silence.
NON-VERBAL MESSAGES
refers to the information and experiences that are provided to the receiver of the communication process. It is what the receiver derives value from. It is expressed in a medium like speech, writing, or visuals which may be delivered in various media.
CONTENT
way the message is presented or delivered. The content of the message should not contradict with the non-verbal cues
PROCESS
situation or environment in which your message is delivered. It is when and where communication happens.
CONTEXT
the information or message should be coded or worded clearly
PRINCIPLE OF CLARITY
the receiver’s attention should be drawn to the message to make
the communication effective
P. OF ATTENTION
There should be feedback information from the receiver to know whether s/he understood the message in the same sense in which the sender has meant it.
P. OF FEEDBACK
informal communication may prove effective in situations when formal communication may not achieve its desired results.
P. OF INFORMALITY
communication meets needs
PIRI
Elements of communication
SMARNFC
ISSUES in Comm.
CPC
principles of comm.
CAFICTA
