Chapter 1: Communicating For Professional Success Flashcards
active listening
willingness and ability to hear and understand
channel
the method used to send a message
cognitive complexity
ability to consider a variety of explanations and understand the situation in multiple ways
communication competence
ability to effectively and appropriately communicate given the situation
content dimension
literal information being communicated through a message
context
the physical and psychological environment where a message is communicated
decode
interpret a message
downward communication
communication from superiors to subordinates
dynamic
constantly changing and evolving
emotional intelligence
ability to perceive and accurately express emotions, use emotion to facilitate thought, understand emotions, and manage emotions for emotional growth
empathy
ability to understand others’ thoughts and feelings
encode
put an idea in language or non-verbal behavior receiver can understand
Emotional Quotient
level of emotional intelligence
ethics
the judgment of whether something is morally right or wrong
explicit rules
rules clearly stated as direct expectations
feedback
receivers response to interpreted message
formal professional networks
professional relationships with clear lines of authority and reporting structure, standard responsibilities, and require accountability to other members
formality
protocol, rules, structure, and politeness associated with formal professional networks
implicit rules
rules not formally expressed but are known and followed by everyone in a certain social group
informal communication
communication less bound by protocol, rules, structure, and politeness
informal professional networks
voluntary professional connections
language
structures system of symbols forming words
lateral communication
communication among peers with relatively equal positions
message
verbal or nonverbal behaviors people give meaning
metacommunication
communication about communication
noise
anything that interferes with a readers ability to understand your message
nonverbal communication
messages that include behaviors and characteristics that convey meaning without words
post-trust era
the current climate where people view businesses as operating against the publics best interest
rapport
sense of harmony, goodwill, and caring among people
receiver
the person who interprets the message
relational dimension
message signals about the nature of the relationship
self-monitoring
aware of behavior and effects on others
sender
source of the idea when forming a message
symbol
representation of an idea
upward communication
communication for subordinates to superiors
verbal communication
use of words to communicate
