Chapter 1: Communicating For Professional Success

Question 1

active listening

Answer 1

willingness and ability to hear and understand

Question 2

channel

Answer 2

the method used to send a message

Question 3

cognitive complexity

Answer 3

ability to consider a variety of explanations and understand the situation in multiple ways

Question 4

communication competence

Answer 4

ability to effectively and appropriately communicate given the situation

Question 5

content dimension

Answer 5

literal information being communicated through a message

Question 6

context

Answer 6

the physical and psychological environment where a message is communicated

Question 7

decode

Answer 7

interpret a message

Question 8

downward communication

Answer 8

communication from superiors to subordinates

Question 9

dynamic

Answer 9

constantly changing and evolving

Question 10

emotional intelligence

Answer 10

ability to perceive and accurately express emotions, use emotion to facilitate thought, understand emotions, and manage emotions for emotional growth

Question 11

empathy

Answer 11

ability to understand others’ thoughts and feelings

Question 12

encode

Answer 12

put an idea in language or non-verbal behavior receiver can understand

Question 13

Emotional Quotient

Answer 13

level of emotional intelligence

Question 14

ethics

Answer 14

the judgment of whether something is morally right or wrong

Question 15

explicit rules

Answer 15

rules clearly stated as direct expectations

Question 16

feedback

Answer 16

receivers response to interpreted message

Question 17

formal professional networks

Answer 17

professional relationships with clear lines of authority and reporting structure, standard responsibilities, and require accountability to other members

Question 18

formality

Answer 18

protocol, rules, structure, and politeness associated with formal professional networks

Question 19

implicit rules

Answer 19

rules not formally expressed but are known and followed by everyone in a certain social group

Question 20

informal communication

Answer 20

communication less bound by protocol, rules, structure, and politeness

Question 21

informal professional networks

Answer 21

voluntary professional connections

Question 22

language

Answer 22

structures system of symbols forming words

Question 23

lateral communication

Answer 23

communication among peers with relatively equal positions

Question 24

message

Answer 24

verbal or nonverbal behaviors people give meaning

Question 25

metacommunication

Answer 25

communication about communication

Question 26

noise

Answer 26

anything that interferes with a readers ability to understand your message

Question 27

nonverbal communication

Answer 27

messages that include behaviors and characteristics that convey meaning without words

Question 28

post-trust era

Answer 28

the current climate where people view businesses as operating against the publics best interest

Question 29

rapport

Answer 29

sense of harmony, goodwill, and caring among people

Question 30

receiver

Answer 30

the person who interprets the message

Question 31

relational dimension

Answer 31

message signals about the nature of the relationship

Question 32

self-monitoring

Answer 32

aware of behavior and effects on others

Question 33

sender

Answer 33

source of the idea when forming a message

Question 34

symbol

Answer 34

representation of an idea

Question 35

upward communication

Answer 35

communication for subordinates to superiors

Question 36

verbal communication

Answer 36

use of words to communicate