Chapter 1: A consultant by any other name

Question 1

Manager

Answer 1

A person who has direct control.

Question 2

Consultant

Answer 2

A person in a position to have some influence over a client but has no direct control.

Question 3

Consulting skills Phase 5

Answer 3

Extension, recycle, or termination;

- Decide to go/not go after some results show up.

Question 4

Consulting skills Phase 4

Answer 4

Engagement and implementation:

• Carrying out the plans of phase 3.
• Consultant may run the meeting and start up the change.

Question 5

Consulting skills Phase 3

Answer 5

Analysis and the Decision to Act:

- Analyse the way found to solve the problem and set up the actions to achieve the changes.

Question 6

Consutling skills Phase 2

Answer 6

Discovery and Dialogue

- Come up with how the problem could be solved and in which way.

Question 7

Consulting skills Phase 1

Answer 7

Entry and contracting:

• Setting up the first meeting.
• Exploring the problems.
• Setting expectations.

Question 8

Three kinds of skills you need as a consultant

Answer 8

1. Technical skills, have expertise to answer a question about a topic.
2. Interpersonal skills, Put ideas into words.
3. Consulting skills, know and own the five phases.

Question 9

Two forms of change

Answer 9

1. Create a change in the line organization of structural nature.
2. Create change with letting clients learn something new.

Question 10

Line managers

Answer 10

Clients of services provided by support people

Question 11

consultant’s dilemma

Answer 11

Having no direct control but wanting them to listen to you