Chapter 1

Question 1

Juran quality philosophy focused on

Answer 1

Quality Planning
Quality Control
Quality Improvement

Question 2

A system improvement program based on the philosophy that one or more factors prevents a system from reaching a more desirable state is

Answer 2

Theory of Constraints

Question 3

Juran defined quality improvement as

Answer 3

A breakthrough sequence to solve chronic problems that is analogous to “common cause”

Question 4

Deming argued that work standards that include “___” do nothing to motivate the common worker and should be eliminated.

Answer 4

Numerical quotas

Question 5

Quality defined as “fitness for use” is attributed to

Answer 5

Juran

Question 6

SWOT is the acronym for

Answer 6

Strengths, Weaknesses, Opportunities, and Threats

Question 7

An effectiveness test for strategic planning

Answer 7

Are the goals and objectives aligned throughout the organization?

Question 8

Stages of development the Quality Engineering field has progressed through

Answer 8

The Inspection Era
The Statistical Control Era
The Quality Assurance Era
The Strategic Management Era

Question 9

Some of the Quality Professions top contributors

Answer 9

Edwards Deming
Walter A. Shewharts 
Genichi Taguchi
Kaoru Ishikawa
Philip B. Crosby
Joseph M. Juran

Question 10

In strategic planning, SMART represents goals that are

Answer 10

Specific 
Measurable 
Achievable 
Realistic 
Time-Based

Question 11

Critical Path Method (CPM) is

Answer 11

A project management technique used for resource planning.

Question 12

Actions plans as part of the goal and objectives of a deployment technique are

Answer 12

Detailed plans stating how, when, and by whom the objective will be achieved.

Question 13

1700-1900

Answer 13

Quality is largely determined by the efforts of individual craftsman. Eli Whitney introduced standardized, interchangeable parts to simplify assembly.

Question 14

1875

Answer 14

Frederick W Taylor introduces “Scientific Management” principles to divide work into smaller, more easily accomplished units - the first approach to dealing with more complex products and processes. The focus was on productivity. Later contributors were Frank Gilbreth and Henry Gantt.

Question 15

The process organizations use to evaluate their performance against their competition or best practices found internationally is referred to as

Answer 15

Benchmarking