CHAPTER 1

Question 1

3 parts of speech are:

Answer 1

Introduction
Body
Conclusion

Question 2

1. care and concern for others
2. thoughtful use of words and language
3. flexibility to see many sides of an issue

Answer 2

Civility

Question 3

Ethical and Civil exchange of ideas and opinions among communities about topics that affect the public.

Answer 3

Public Dialogue

Question 4

Considers the moral impact of his or her ideas and arguments on others.

Answer 4

Ethical Public Speaker

Question 5

Culture influences the process of giving and listening to speeches

Answer 5

Culture and Speaking style

Question 6

5 sources of communication

Answer 6

Intrapersonal 
Interpersonal 
Group Communication
Mass Communication 
Public Communication

Question 7

Communication with ourselves

Answer 7

Intrapersonal

Question 8

Communication with other people

Answer 8

Interpersonal

Question 9

Communication among members of a term or a collective

Answer 9

Group Communication

Question 10

Communication generated by media organizations to reach large audiences 
television 
radio 
the internet
-print media and entertainment industry

Answer 10

Mass communication

Question 11

One person gives a speech to other people, most often in a public setting.

Answer 11

Public communication

Question 12

Public Speaking
1.
2.
3.

Answer 12

1. creates a community
2. is audience centered
3. encourages ethical dialogue

Question 13

person who delivers oral message

Answer 13

speaker

Question 14

information conveyed by speaker to audience

Answer 14

Message

Question 15

complex & varied group of people the speaker addresses

Answer 15

Audience

Question 16

the means by which the message is conveyed

Answer 16

Channel

Question 17

anything the interfere with understanding the message

Answer 17

Noise

Question 18

verbal and nonverbal signs the audience gives speaker

Answer 18

Feedback

Question 19

environment or situation

Answer 19

context

Question 20

translating ideas and feeling into words, sounds and gestures to convey a message

Answer 20

encode

Question 21

translate words, sounds, and gestures into ideas

Answer 21

decode

Question 22

Why speak in a public setting
1.
2.
3.

Answer 22

1. to speak on matters of importance
2. to speak about one’s experienced expertise
3. to speak in class or at work

Question 23

2 main reasons to learn public speaking

Answer 23

employment

empowerment

Question 24

• A story about a persons life
• may be impromptu
• more likely prepared
• many times a family member
• stranger makes remarks of known figures
• positive points presented
• use personal memories if available

Answer 24

Special Occasion Speeches

Question 25

• light-hearted events about various topics
• presenters have prepared remarks
• award recipient usually speaks briefly
• acceptance should offer thanks and show humility
• Appropriate language is needed

Answer 25

Award Ceremonies

Question 26

Retirements and weddings 
brief and pre-planned 
usually a person can be an object
celebratory, conversational language 
can be humorous

Answer 26

Toasts

Question 27

remember context, be brief 
connect honoree to event 
note the events importance 
use appropriate emotion 
focus is not on the speaker 
connect topic and event

Answer 27

Goals and strategies