Chapter 1

Question 1

Name the 7 Essential Coaching Qualities.

Hint: P-E-E-C-C-C-I

(12)

Answer 1

1. Professional
2. Empathetic
3. Empowering
4. Curious
5. Courageous
6. Confident
7. Inspiring

Question 2

Name the 7 Elements of a Coaching Session.

HINT: C-A-S-E-N-A-L

(19)

Answer 2

1. Connecting (2m)
2. Accountability (3-7m)
3. Session Agenda (3-5m)
4. Exploration (20-40m)
5. New Actions & Accountabilities (5-10m)
6. Agenda Check-In (2m)
7. Logistics for next meeting (2m)

Question 3

Who developed the Hope Theory?

36

Answer 3

C.R. Snyder

Question 4

What is the Snyder’s definition of Hope Theory?

36

Answer 4

Hope is a positive motivational state that is based on a sense of

a. ) agency
b. ) pathways

Question 5

Powerful questions are open- or closed-ended questions?

42

Answer 5

Open-ended questions

Question 6

Powerful questions should be less than this number of words.

44

Answer 6

Ten

Question 7

Powerful questions can start with the following five words.

HINT: W-H-W-W-W

(42)

Answer 7

• What (most often used)
• How (most often used)
  When
  Where
  What if

Question 8

Closed-ended questions can start with the following six words.

HINT: I-D-D-W-A-H

(42)

Answer 8

Is
Do
Does
Will
Are
Have

Question 9

What percent of the time should the client speak during a coaching session?

(43)

Answer 9

90%

Question 10

Snyder split Hope Theory into four different aspects. Name them.

(36)

Answer 10

Agency
Pathways
Goals
Obstacles

Question 11

What does agency mean in Hope Theory?

37

Answer 11

One’s belief in their ability to learn the required knowledge and use or gain the required skills to achieve a goal.

Question 12

Name two exercise that apply tools to help a client develop a deeper sense of agency.

(37)

Answer 12

Future Self

Inner Critic

Question 13

What does pathways mean in Hope Theory?

37

Answer 13

The routes you map to reach your goals (i.e., time).

Question 14

T or F: A person who is very hopeful tends to be very confident in their pathways and well- articulated about their pathways.

(37)

Answer 14

True.
A person with low hope levels struggles to identify clear pathways, commit to them fully, and finds it easy to throw in the towel.

Question 15

What are the three stages of goals in Hope Theory?

37

Answer 15

1. Preliminary decision-making process
2. Action steps
3. Reflection and learning.

Question 16

The final element of Hope Theory is obstacle What does this mean?

(37)

Answer 16

Obstacles are opportunities for learning and challenge the client to look at how ideas and emotions about self-agency and pathways interplay to either increase or decrease our engagement.

Question 17

What is the name of the model of categorizing questions that CTEDU has adopted and aligns with Hope Theory?

(38)

Answer 17

Learn
Be
Do

Question 18

Explain Level 1 Listening.

Answer 18

When the coach is listening for the sake of themself.

Question 19

Explain Level 2 Listening.

Answer 19

Listening from the perspective of the person speaking. Experiencing what the client is saying from their POV.

Question 20

Explain Level 3 Listening.

Answer 20

Feels as if the coach is standing on one side of the room watching the coach-client session. Uses 3rd perspective. Asking: if I were an outsider watching this coach session, what would occur to me?

Question 21

Which level of listening should a coach spend most of the time with a client?

Answer 21

Level 2

Question 22

Having no script but using a framework or structure is called ________ in coaching.

Answer 22

Structured Improvisation

Question 23

What are the two primary guidelines in Structured Improvisation?

Answer 23

1. Accept what is offered.

2. Add value