Chapter 1

Question 1

Since middle managers focus on a longer time frame, they need less detailed information than top managers, but somewhat more than supervisors who oversee day-to-day operations.

Answer 1

False

Question 2

Application software consists of programs that support day-to-day business functions and provide users with the information they need.

Answer 2

True

Question 3

The waterfall model emphasizes interactivity among the phases.

Answer 3

False

Question 4

Assertive technology refers to the combination of hardware. software. and services that people use to manage, communicate, and share information.

Answer 4

False

Question 5

On mobile devices. the user interacts with the system with an app. but the same back-end services are accessed as when the user interacts with a web page.

Answer 5

True

Question 6

The structure of the IT department varies among companies, as do its name and placement within the organization.

Answer 6

True

Question 7

The responsibilities of a systems analyst at a small firm are exactly the same as those at a large corporation.

Answer 7

False

Question 8

A business profile is a specific set of transactions, events, and results that can be described and documented

Answer 8

False

Question 9

Most large companies require systems that combine transaction processing, business support, knowledge management, and user productivity features.

Answer 9

True

Question 10

Examples of company-wide applications, called legacy applications. include order processing systems. payroll systems. and company communications networks

Answer 10

False

Question 11

In a knowledge management system, a knowledge base consists of logical rules that identify data patterns and relationships.

Answer 11

False

Question 12

User support provides users with technical information, training, and productivity support.

Answer 12

True

Question 13

When one is using a transaction processing system, if a single element of a transaction fails, the system will skip the corrupt element and continue to process the rest of the transaction.

Answer 13

False

Question 14

Hardware consists of everything in the physical layer of the information system.

Answer 14

True

Question 15

Most firms give their IT budgets a low priority in good economic times.

Answer 15

False

Question 16

In an information system, data is information that has been transformed into input that is valuable to users.

Answer 16

False

Question 17

Transaction processing (TP) systems are inefficient because they process a set of transaction-related commands individually rather than as a group.

Answer 17

False

Question 18

Many companies find that a trend called empowerment, which gives employees more responsibility and accountability, improves employee motivation and increases customer satisfaction.

Answer 18

True

Question 19

Tools make it easier to build an information system, thereby boosting IT productivity and improving the quality of the finished product.

Answer 19

True

Question 20

Traditional relational models are still used, but so-called NoSQL databases are gaining in popularity due to their ability to scale to extremely large and unstructured data-sets.

Answer 20

True

Question 21

Network administration includes hardware and software maintenance, support, and security.

Answer 21

True

Question 22

When planning an information system, a company must consider how a new system will interface with older systems, which are called horizontal systems.

Answer 22

False

Question 23

n many large companies, these kinds of systems provide cost-effective support for users and managers throughout the company.

The name for new business support systems that produced valuable information, in addition to performing manual tasks; their primary users were managers.

All companies that provide materials, services, and functions needed to provide a product to a customer.

An approach that proponents believe reduces risks and speeds up software development

People who oversee operational employees and carry out day-to-day functions

People who rely on transaction processing (TP) systems to enter and receive data they need to perform their jobs

Produces a graphical representation of a concept or process that systems developers can analyze, test, and modify

Requests specific behavior or information from another object

Can expand to meet new business requirements and volumes

An early working version of an information system

a.	
​ Management information system (MIS)
b.	
​ Modeling
c.	
​ Message
d.	
​ Spiral model
e.	
​ Enterprise resource planning (ERP)
f.	
​ Team leaders
g.	
​ Operational employees
h.	
​ Supply chain
i.	
​ Scale-able design
j.	
Prototype

Answer 23

E

​A

​H

​D

​F

​G

​B

​C

​I

​J