Chapter 1

Question 1

Manager

Answer 1

Someone who works with and through other people by coordinating their activities in order to accomplish organizational goals.

Question 2

Lower-Level Managers

Answer 2

Managers at the lowest level of the organization who manage the work of non-managerial employees directly or indirectly involved with production or creation of the organization’s products.

Question 3

Middle-Level Managers

Answer 3

Managers between the first-line level and the top level of the organization who manage the work of first-line managers.

Question 4

Top-Level Managers

Answer 4

Managers at or near the top level of the organization who are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization

Question 5

Management

Answer 5

Coordinating work activities so that they are completed efficiently and effectively with and through other people.

Question 6

Efficiency

Answer 6

Getting the most output from the least amount of inputs; referred to as “doing things right”.

Question 7

Effectiveness

Answer 7

Completing activities so that organizational goals are achieved; referred to as “doing the right things”.

Question 8

What are the 4 functions of management

Answer 8

1. Planning
2. Organizing
3. Leading
4. Controlling

Question 9

Planning

Answer 9

A management function that involves defining goals, establishing a strategy for achieving those goals, and developing plans to integrate and coordinate activities.

Question 10

Organizing

Answer 10

A management function that involves determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.

Question 11

Leading

Answer 11

A management function that involves motivating subordinates, directing the work of individuals or teams, selecting the most effective communication channels, and resolving employee behaviour issues.

Question 12

Controlling

Answer 12

A management function that involves monitoring actual performance, comparing actual performance to a standard, and taking corrective action when necessary.

Question 13

Management Roles

Answer 13

Specific categories of management behaviour.

Question 14

Interpersonal Roles

Answer 14

Management roles that involve working with people or performing duties which are ceremonial and symbolic in nature.

Question 15

Informational Roles

Answer 15

Management roles that involve receiving, collecting, and disseminating information.

Question 16

Decisional Roles

Answer 16

Management roles that involve making significant choices that affect the organization.