Chapter 1

Question 1

What are organizational goals

Answer 1

an organizations long and short term goals that HR management aim to support and enable

Question 2

What is human resource management

Answer 2

the leadership and managament of people within an organization

Question 3

What does human resource management use to enhance employees positive contributions to the organizations goals

Answer 3

systems, methods, processes and procedures that recruit. select, motivate and enable employees to achieve individual or collective outcomes.

Question 4

What is the difference between HR Management and an HR Department

Answer 4

HRM: focuses on what leaders and management should do as it relates to organizing human resource systems, policies and procedures.
HRD: specialized group with the primary focus of ensuring an effective use of human resource systems across an organization to enhance employee performance and accomplish organizational goals

Question 5

Define strategic human resource management

Answer 5

the process of integrating the strategic needs of an organization into a choice of HRM systems and practices to support the organizations overall mission, strategies and performance

Question 6

Define proactive HRM

Answer 6

Proactive HRM is an approach where decision makers anticipate problems inside and outside of the organization and take action accordingly. R

Question 7

Define reactive HRM.

Answer 7

Reactive HRM is an approach where decision makers respond to problems as they arise.

Question 8

What are the 5 steps of the strategic HRM process

Answer 8

1) organizational mission, goals and strategy analysis
2) environmental scan
3) Analysis of organizational character and culture
4) choice and implementation of HR strategies

Question 9

Define a mission statement

Answer 9

specifies what activities the organization plans to pursue and their course for the future

Question 10

What are the three major generic strategies that a firm may pursue

Answer 10

1) cost leadership strategy
2) differentiation strategy
3) focus strategy

Question 11

Define cost leadership strategy and give 1 example

Answer 11

the aim to gain a competitive advantage through lower costs by seeking efficiencies in production and using tight controls to get advantage over competition. An example is bic pen company who produces their products as cheaply as possible

Question 12

Define differentiation strategy and give 1 example

Answer 12

focus is on creating distinctive products that have unsurpassed quality, innovative design and other features. An example is Nikon camera

Question 13

Define focus strategy and give one example

Answer 13

concentrating on a segment of the market and attempts to satisfy it with low prices. An example is selling sports utility vehicles in north america because of the demand. That same dealership may sell an economy car in less developed countries because consumers have less disposable income

Question 14

Within environmental scan, what are the 5 major forces facing a canadian organization

Answer 14

1) economic (recession)
2) technological (automation)
3) demographic (workforce composition)
4) cultural (ethnic diversity)
5) legal (changing laws)

Question 15

Within economic forces, what 4 forces exist

Answer 15

1) economic cycles
2) global trade
3) productivity and innovation
4) improcmemnt