Chapter 1 Flashcards
As a Supervisor, you’re roles consist, ______________, ______________, and
_______________?
Vital Link, Connection, and Glue
A _____________ between the organization’s vision and the day-to-day activities that contribute to making that vision a ____________?
Vital Link / Reality
The _____________ between the leaders who establish strategic goals for the organization and the “boots on the ground” who implement those goals.
Connection
The _____________ that holds your team and projects together, so that the work keeps moving regardless of the political changes, tight budgets, changing priorities, staff reductions and new demands from citizens.
Glue
True or False, below are a listed your Supervisory Responsibilities:
- Ensuring your team produces high quality work and delivers exceptional customer service.
- Leading, developing, supporting, coaching and motivating your team.
- Holding team members accountable for both outcome and behavior.
- Being a constant and consistent model of ethical, responsible, and respectful behavior.
- Communicating regularly both inside and outside the organization.
- Setting the direction for your work team unit and for individual team members to carry out the organization’s mission, vision, and strategic goals.
- Managing workloads— both your own and those of your team— to deliver on-time and on-higher outcomes.
- Creating and sustaining a safe, secure, healthy, and respectful organization.
- Managing change and being ready for the challenges that lie ahead.
Your roles as a Supervisor will vary greatly depending on the ___________ and ___________ of your organization, the functions for which you are responsible, the degree of ___________ you are granted, and your awareness of your strengths and areas needing development.
Culture and Climate
Which of the following are a few Supervisory practices which are key to your success…?
Understanding the difference between leading and managing, Making jobs more interesting and rewarding, Building relationships.
Leading focuses on establishing direction, aligning employees based on the direction, and __________ and ___________ employees to succeed.
Motivating and Inspiring
True or False… Leading produces change, with an emphasis on achieving long-term outcomes.
True
True or False… Managing focuses on short-term results.
True
Management keeps things ___________ –that is, day-to-day operations and leadership looks to the ___________.
Running / Future
When you develop your leadership skills along with your management skills, you become a __________, not a __________.
Leader / Boss
One of the toughest professional challenges you’ll face if you are a new Supervisor is becoming a ___________.
Boss to your former co-workers and friends
A Successful Supervisor requires making changes in your operating style to adapt to your new roles and responsibilities, that include….
A. Rethinking your relationships with work friends who are now your subordinates.
B. Letting go of the tasks you used to do and trusting your team to get the tasks done.
C. Keeping an eye on the big picture and longer-term goals.
C. A, B and C
A ___________ that reaches a high level of functioning is a group of people who respect
and trust each other and know that they can rely on each other.
Team
When it comes to getting the job done, team members share the same __________, ___________ and __________.
Goals, Attitudes and Values
Team spirit grows out of a sense of pride and belonging.
True
With empowerment comes ___________.
Accountability
When employees are involved in making decisions, they are _________ likely to embrace those decisions and be committed to implementing them.
More
Effective supervisor encourage team members to participate in many decisions including
Planning, goals setting, scheduling, and allocating resources.
A Supervisor who delegates authority and accepts employees’ decisions about how best to do their jobs is the __________ of a team, rather than the ________ of a work group.
Leader / Boss
Delegating is essential to your supervisory success because it…
A. Helps employees feel Valued, Encourages creative and innovative problem solving.
B. Motivates employees to take full responsibility for their work, Increase productivity and
ensures that the work gets done.
C. Helps you manage your supervisory workload.
Delegation can improve performance by requiring the ____________ of new skills by your employees.
Mastery
What are the 4 parts to successful delegation?
Responsibility and Authority I
nstruction and Accountability
A and C
Which of the following are guidelines that will help you increase effectiveness of your delegation?
A. Be clear about what you want done, communicate the goal, the deadline, and any rules & procedures. Be sure that the employee understands the instructions.
B. Choose the right person for the right task; what you delegate is supposed to be challenging, but not impossible.
C. Give team members time and space to complete the assignment, Maintain open communication and check the progress.
D. Hold team members accountable for their assigned tasks and give them necessary authority to complete them and recognize the person’s accomplishments.
E. All of the above
True or False, your success being able to identify and resolve problems requires you to be approachable, connected, alert, open and aware.
True
Effective Supervisors are willing to _________ jobs to make them more interesting and challenging.
Redesign
True or False, It is often assumed that what workers want most from their jobs is more money, studies have shown that employees also want more control over their work.
True
Which is NOT a factor that makes the job more interesting?
The opportunity to take on more supervisory skills, tasks and authority in attempt to become a future supervisor yourself.
Putting time and effort into _____________ or _____________ employees’ jobs and helping employees balance life goals with job expectations is likely to be rewarded with higher morale, increased productivity, better work quality, lower turnover, and less absenteeism.
Enriching / redesigning
True or False, Investing in relationships both inside and outside the organization will usually produce better outcomes.
True
Getting input before something is implemented can save _________, __________, ___________.
Time, Money, and Frustration
True of False, You often function as a broker who must balance competing interests to achieve broad goals.
True
To be an effective broker, you must;
A. Stay in touch with the needs and views of your work unit.
B. Maintain a steady focus on defined goals
C. Be familiar with important external resources who may influence outcomes.
D. Model working across department lines and with outside organizations to achieve team success.
. Continuous, two-way communication makes it easier for you to identify ____________ that may interfere with achieving the work unit’s objectives
Roadblocks
True or False, Be a leader, not a boss.
True
Delegate _________ and __________, but be available for guidance and direction.
A. motivation and integrity
B. jobs and resources
C. tasks and authority
D. opportunities and goals
Strive to make jobs more __________ and __________.
interesting and rewarding
Interesting and challenging
Your roles as a Supervisor will vary greatly depending on the ___________ and ________ of your organization, the functions for which you are responsible, the degree of ___________ you are granted, and your awareness of your strengths and areas needing development.
Culture and Climate
Leading focuses on establishing direction, aligning employees based on the direction, and ________ and ___________ employees to succeed.
Motivating and Inspiring
When you develop your leadership skills along with your management skills, you become a __________, not a __________.
Leader / Boss
One of the toughest professional challenges you’ll face if you are a new Supervisor is becoming a ___________.
Boss to your former co-workers and friends
___________ that reaches a high level of functioning is a group of people who respect and trust each other and know that they can rely on each other.
Team
Effective supervisor encourage team members to participate in many decisions including
___________.
Planning, goals setting, scheduling, and allocating resources.
From a practical perspective, leadership is a partnership that requires shared ___________ an d __________ from those who choose to follow the leader.
Commitment / consent
Consent comes through the development of __________, __________ and ____________.
Respect, trust, and commitment
True or False, Leadership competencies consist of….
A. Provides continuous, constructive feedback and coaching
B. Mentor, recognizes, and reward staff
C. Develops highly effective relationships with customers
D. Demonstrates and models a high level of commitment to public service
Situational leadership, as originally developed by _____________, suggests that there is No best style of leadership, and that successful leaders adapt their style to the situation at hand.
Ken Blanchard
As a supervisor, you have three (3) primary sources of influence:
role, reputation, and behavior
The __________ & __________ that comes with your role as a supervisor provides one source of influence.
power & authority
Leaders who use power to ___________ their employees rarely achieve the highest
levels of productivity.
Intimidate
____________ is a standard of conduct for professional and personal behavior based on
shared values.
Ethics
The most useful local government ethics policies are practical, easy to embrace, and based on _____________ values.
organizational
The toughest choices you will make as a supervisor are not choices between right and wrong but between ___________ and ___________.
right and right
The Code of Ethics for professional managers is based on six (6) principles.
Equity, Trust and Transparency, Honor, Integrity, Commitment, Stewardship
The strongest influence on employee behavior is the behavior of ____________ and _____________.
managers and supervisors
Ethical behavior is an __________ process.
on-going
- If your actions inspire others to dream more, learn more, do more, and become more, you are a _________.
leader
- True or False, Leadership is a constant area of research, discussion, scrutiny, and attention.
True
- Organizational theorist Peter Senge observes, “________________.”
“those in positions of authority are not the source of authority.”
- True or False, Leaders emerge at all levels of the organization.
- True
As a Supervisor, you’re roles consist, ______________, ______________, and
_______________?
Vital Link, Connection and Glue
A _____________ between the organization’s vision and the day-to-day activities
that contribute to making that vision a ____________?
Vital Link / Reality
The _____________ between the leaders who establish strategic goals for the
organization and the “boots on the ground” who implement those goals.
Connection
The _____________ that holds your team and projects together, so that the work
keeps moving regardless of the political changes, tight budgets, changing priorities,
staff reductions and new demands from citizens.
Glue
Your roles as a Supervisor will vary greatly depending on the ___________ and
___________ of your organization, the functions for which you are responsible, the
degree of ___________ you are granted, and your awareness of your strengths
and areas needing development.
Culture and Climate
Which of the following are a few Supervisory practices which are key to your
success…?
Understanding the difference between leading and managing, Making
jobs more interesting and rewarding, Building relationships.
Leading focuses on establishing direction, aligning employees based on the direction,
and ____________ and ___________ employees to succeed.
Motivating and Inspiring
True or False… Leading produces change, with an emphasis on achieving long-term
outcomes.
True
True or False… Managing focuses on short-term results.
True
Management keeps things ___________ –that is, day-to-day operations and
leadership looks to the ___________.
Running / Future
When you develop your leadership skills along with your management skills, you
become a __________, not a __________.
Leader / Boss
One of the toughest professional challenges you’ll face if you are a new Supervisor
is becoming a ___________.
Boss to your former co-workers and friends
A Successful Supervisor requires making changes in your operating style to adapt
to your new roles and responsibilities, that include….
Rethinking your relationships with work friends who are now your subordinates.
Letting go of the tasks you used to do and trusting your team to get the tasks done.
Keeping an eye on the big picture and longer-term goals.
A ___________ that reaches a high level of functioning is a group of people who respect
and trust each other and know that they can rely on each other.
Team
When it comes to getting the job done, team members share the same __________,
___________ and __________.
Goals, Attitudes and Values
Team spirit grows out of a sense of pride and belonging.
True
With empowerment comes ___________.
Accountability
When employees are involved in making decisions, they are _________ likely to embrace those decisions and be committed to implementing them.
More
Effective supervisor encourage team members to participate in many decisions including
___________.
Planning, goals setting, scheduling, and allocating resources.
A Supervisor who delegates authority and accepts employees’ decisions about how best to do their jobs is the __________ of a team, rather than the __________ of a work group.
Leader / Boss
Delegating is essential to your supervisory success because it…
Helps employees feel Valued, Encourages creative and innovative problem solving.
Motivates employees to take full responsibility for their work,
Increase productivity and ensures that the work gets done.
Helps you manage your supervisory workload.
Delegation can improve performance by requiring the ____________ of new skills by your employees.
Mastery
What are the 4 parts to successful delegation
Responsibility, Authority, Instruction and Accountability
Which of the following are guidelines that will help you increase effectiveness of your
delegation
Be clear about what you want done, communicate the goal, the deadline, and any rules & procedures. Be sure that the employee understands the instructions.
Choose the right person for the right task; what you delegate is supposed to be challenging, but not impossible.
Give team members time and space to complete the assignment, Maintain open communication and check the progress.
Hold team members accountable for their assigned tasks and give them necessary authority to complete them and recognize the person’s accomplishments.
True or False, your success being able to identify and resolve problems requires you to be approachable, connected, alert, open and aware.
True
Effective Supervisors are willing to _________ jobs to make them more
interesting and challenging.
Redesign
True or False, It is often assumed that what workers want most from their jobs is more money, studies have shown that employees also want more control over their work.
True
Which is NOT a factor that makes the job more interesting?
The opportunity to take on more supervisory skills, tasks and authority in attempt to become a future supervisor yourself.
Putting time and effort into _____________ or _____________ employees’ jobs and helping employees balance life goals with job expectations is likely to be rewarded with higher morale, increased productivity, better work quality, lower turnover, and
less absenteeism.
Enriching / Redesigning
True or False, Investing in relationships both inside and outside the organization will usually produce better outcomes.
True
Getting input before something is implemented can save _________, __________, ___________.
Time, Money, and Frustration
True of False, You often function as a broker who must balance competing interests to achieve broad goals.
True
To be an effective broker, you must;
Stay in touch with the needs and views of your work unit.
Maintain a steady focus on defined goals
Be familiar with important external resources who may influence outcomes.
Model working across department lines and with outside organizations to achieve team success.
Continuous, two-way communication makes it easier for you to identify ____________ that may interfere with achieving the work unit’s objectives.
Roadblocks
True or False, Be a leader, not a boss.
True
Delegate _________ and __________, but be available for guidance and direction.
Tasks and Authority
Strive to make jobs more __________ and __________.
Interesting and Challenging
True or False, Leadership is a constant area of research, discussion, scrutiny, and attention.
True
If your actions inspire others to dream more, learn more, do more, and become more, you are a _________.
Leader
Supervisors and other emerging leaders cannot lead effectively without a deep understanding of the ____________ of the organization.
Mission
True or False, Frances Hesselbein has observed that “people want to be a part of something that makes a difference, that transcends the ordinary; they want a star to steer by.
True
Robert Rosen in his book Leading People, defines leadership this way: “First off, it is not a status… Leaders inspire rather than ____________, motivate rather than ___________, mobilize rather than _____________.
Intimidate, Monitor, Manage
True or False, Leadership is an activity… it does something. It enables a group of people to pursue a shared vision and create extraordinary results.
True
From a practical perspective, leadership is a partnership that requires shared ___________ and __________ from those who choose to follow the leader.
Commitment / Consent
Consent comes through the development of __________, __________ and ____________.
Respect, Trust, and Commitment
True or False, Leadership competencies consist of….
Provides continuous, constructive feedback and coaching
Mentor, recognizes, and reward staff
Develops highly effective relationships with customers
Demonstrates and models a high level of commitment to public service
Situational leadership, as originally developed by _______________, suggests that there is no best style of leadership, and that successful leaders adapt their style to the situation at hand.
Ken Blanchard
As a supervisor, you have three (3) primary sources of influence:
Role, Reputation, and Behavior
The __________ & __________ that comes with your role as a supervisor provides one source of influence.
Power & Authority
Leaders who use power to ___________ their employees rarely achieve the highest
levels of productivity.
Intimidate
True or False, Effective leaders do not rely solely on the authority vested in their role or title?
True
Your ____________ as a supervisor is your second (2nd) major source of influence.
Reputation
