Chapter 1 Flashcards

1
Q

The most likely single cause for series of bankruptcies among larger nursing homes chains around the year 2000 was_______.

A

Paying too much for acquisitions in 1998 and 1999.

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2
Q

In a chance conversation with the owner of an eight-facility chain, the newly hired administrator for the oldest facility in th chain indicates that, since the mortgage is fully retired, he will concentrate more on being effective than efficient since his Quality Indicators are all at or above his states average. The owner would likely____.

A

Be distressed

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3
Q

Occupancy of facility A has been a steady 70% since prospective payment system was introduced. Two weeks ago a new 120 bed equally equipped facility open several blocks away. The facility A administrator tells the admissions counselor to continue the usual recruitment approach. The chain owners ought to ____.

A

Seek a new administrator

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4
Q

Bankruptcies among larger nursing homes chains prior to 2000______.

A

Were highly unusual

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5
Q

Under the prospective payment system nursing facilities reimbursed costs______.

A

Were more bundled

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6
Q

In recent years Medicare has ______.

A

Shifted more cost onto nursing facilities.

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7
Q

The nursing newly promoted to director of nursing (DON) insists on giving four RN hours of patient care each day on the Alzheimer’s wing on the 175 bed facility. The administrator should______.

A

Seek a new DON

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8
Q

The applicant for the administrator position in a facility near a large teaching hospital who insists that, if hired, as before with his rural facility he would not let the Medicare reimbursement policies affect his case mix______.

A

Is out of touch

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9
Q

The newly hired assistant to the administrator insists the organization chart line between his position and the department of nursing be a solid line. The administrator should ____.

A

Be forewarned

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10
Q

The medical supplies provider tells the administrator of the facility that has not paid bills the past 3 months, but is now operating under a bankruptcy judges approved plan for restructuring, that no more deliveries will be made until past bills are fully paid. The medical supplies provider ____.

A

Does not understand how bankruptcy works

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11
Q

An administrator who adopts the management by walking around (MBWA) approach by walking through the facility and intently observing weekly has ____.

A

Failed to understand MBWA

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12
Q

The nursing facility administrator who using the management by walking around (MBWA) technique succeeds in actually making appropriate correction on the spot during his rounds ____.

A

Doesn’t understand MBWA

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13
Q
  1. The rate of increase in the total number of nursing facilities in the United States during the years 2008-2012 is _____.
A

Likely to be about level

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14
Q

The applicant for administrator of the facility insists that he has successfully used democratic leadership to the exclusion of all other leadership styles.

A

Continue to interview candidates

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15
Q

The candidate for administrator said she used a variety of administrative styles, but couldn’t say exactly which she would use in every circumstance. The interviewer should be ____.

A

Favorably impressed

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16
Q

The candidate for administrator indicated that she consistently chose the charismatic style of leadership. This should _______the interviewer.

A

Alert

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17
Q

The cost of providing subacute care to nursing home residents _______.

A

Is perhaps triple that of the more typical patient

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18
Q

The nurse supervisor who had just been appointed DON announced at the first department head meeting that she had circulated a memo among the nurses that only formal communication were to be allowed in the nursing department. The administrator should ____?

A

Anticipate problems

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19
Q

The department head was not surprised to learn that the employee had only heard his positive comments to the employee and ignored his criticisms. The department heads grasp of the communication process is____?

A

Appropriate

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20
Q

The administrator routinely accepted as his nearly exclusive information source the director of nursings positive reports on how the nursing was going well. The administrator is___?

A

Placing him at risk

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21
Q

Periodic shortage of nurses available for nursing home employment____.

A

Is likely to remain for the foreseeable future

22
Q

Congress and the federal rule makers behave as if the facility will run successfully if congress and the centers for Medicare and Medicaid services can write enough rules. They are ____?

A

Incorrect

23
Q

When the administrator notices that the DON seeks to turn as many duties as possible over to housekeeping, the administrator should conclude that the DON is ____?

A

Behaving normally

24
Q

The administrator insists that a timely copy of all reports generate within the facility come across her desk before anymore signs them. The administrator is ___?

A

Not rationalizing her management information system

25
Q

The administrator notices that incident reports are being insufficiently filled out, but does nothing, believing that the situation will likely correct itself. The administrator is ___?

A

Failing to control effectively

26
Q

The nurse supervisor who had just been appointed DON announced at the first department head meeting that she had circulated a memo among the nurses that only formal communication were to be allowed in the nursing department. The administrator should ____?

A

Anticipate problems

27
Q

The department head was not surprised to learn that the employee had only heard his positive comments to the employee and ignored his criticisms. The department heads grasp of the communication process is____?

A

Appropriate

28
Q

The administrator routinely accepted as his nearly exclusive information source the director of nursings positive reports on how the nursing was going well. The administrator is___?

A

Placing him at risk

29
Q

Periodic shortage of nurses available for nursing home employment____.

A

Is likely to remain for the foreseeable future

30
Q

Congress and the federal rule makers behave as if the facility will run successfully if congress and the centers for Medicare and Medicaid services can write enough rules. They are ____?

A

Incorrect

31
Q

When the administrator notices that the DON seeks to turn as many duties as possible over to housekeeping, the administrator should conclude that the DON is ____?

A

Behaving normally

32
Q

The administrator notices that incident reports are being insufficiently filled out, but does nothing, believing that the situation will likely correct itself. The administrator is ___?

A

Failing to control effectively

33
Q

The administrator insists that a timely copy of all reports generate within the facility come across her desk before anymore signs them. The administrator is ___?

A

Not rationalizing her management information system

34
Q

The administrator notices that incident reports are being insufficiently filled out, but does nothing, believing that the situation will likely correct itself.

A

Failing to control effectively

35
Q

Corporate sends a directive to its flagship facility administrator directing the administrators attention more toward outcome of resident care than cost of resident care during the coming 12 months. Corporate is more concerned with ______than with _____.

A

Effectiveness Efficiency

36
Q

The long-term care sector receiving increase funding and attention from the federal government is the _____.

A

Home health care sector

37
Q

The concept that nursing homes should be reimbursed by states for their actual costs was part of the_____.

A

Hatch amendment

38
Q

The intense health care cost-shifting efforts among providers such as Medicare, Medicaid, and local governments is ____.

A

Likely to continue

39
Q

Worried about the level of actual resident care being achieved in the facility, the administrator directs the nurses to spend less time charting and more time focusing on the effectiveness of care being given to residents. The likely result will be ____.

A

Better resident care, possibly increased deficiency citations

40
Q

The new social worker informs the head of nursing that admissions is all she has time for and that nursing must monitor and document each residents sociopsychological experiences. The new social worker is __.

A

Responding inappropriately

41
Q

Attempting to find the right person for each well-defined job is known as the management function of ____.

A

Staffing

42
Q

The administrator who takes steps hat assure the goals are accopliyand that each job is done as planned is successfully __.

A

Controlling quality

43
Q

The administrators job is to assure that the ____ employees do the tasks of the organization at an acceptable quality level.

A

Appropriate

44
Q

The administrator who conducts a national search for a director of nursing position and interviews 20 candidates from 7 different surrounding states by phone is engaged in the managerial function ____.

A

Staffing

45
Q

In the end, it can be said that the administrators responsibility to meet resident care needs and financial needs are ___.

A

Both about equal

46
Q

Superior performance, in Tom Peters view depend on taking exceptional care of residents via superior service and ___.

A

Constant innovation

47
Q

Superior performance for a nursing facility, in Tom peters view, comes through ___.

A

Innovation in ways to serve residents

48
Q

The superb nursing facility, in Tom peters view is superb by virtue that f it’s -____.

A

Success in serving the residents

49
Q

Answering the phone and resident call bells with common courtesy and doing things that work are examples of what Tom peters advocates as a management model based on ___.

A

A blinding flash of the obvious

50
Q

Giving every employee the space to innovation at least a little; listening to residents and acting on their ideas; and wandering around with residents, staff, and suppliers, are, in Tom peters view, examples of the difficult-to-achieve ____.

A

Common sense, obvious