Chapter 1

Question 1

If someone feels they are being treated unfairly at work, what can they do?

Answer 1

Speak to their manager or follow the grievance procedure

Question 2

Who can help you identify training opportunities?

Answer 2

Manager, colleague, college tutor

Question 3

How can strengths and weaknesses be identified?

Answer 3

Through client feedback
Appraisal
Self assessment
Peer assessment

Question 4

Give an example of how to react positively to constructive feedback?

Answer 4

Listen carefully
Ask questions to further understand
Display positive communication skills
Agree on actions

Question 5

Why is it important to react positively to constructive feedback?

Answer 5

It aids progression and self development.

Question 6

Why is it important to meet targets at work?

Answer 6

To facilitate a pay rise.
Maintain contractual requirements.
For career progression

Question 7

What does CPD stand for?

Answer 7

Continual Professional Development

Question 8

Why is CPD important?

Answer 8

To be up to date with techniques.
Job satisfaction.
Development.
Good for business (may be able to offer new services)

Question 9

Give an example of how CPD can be completed.

Answer 9

Attending industry events such as shows
Webinars
Manufacturer's training
Watching others
Taking part in competitions

Question 10

What is the purpose of a personal development plan?

Answer 10

To set targets and confirm when they have been met.

For career progression

Question 11

Why is it important to have a good working relationship with colleagues?

Answer 11

Makes the work environment more enjoyable
Better atmosphere for other colleagues and clients
Demonstrates professionalism

Question 12

Why is client confidentiality important?

Answer 12

Gives client confidence in yourself. Abiding by the Data Protection Act. Prevents legal action (worse case scenario).

Question 13

Why is it important to work within the limits of your own job responsibilities?

Answer 13

To prevent any accidents occurring.

Question 14

How can you find out the job role/responsibility of colleagues?

Answer 14

Ask your manager.

Question 15

Why is team work important in the workplace?

Answer 15

Everything will run smoothly. More harmonious atmosphere.

Question 16

How would you find out what your job role was?

Answer 16

Ask your manager and look at your contract.

Question 17

What is an appraisal?

Answer 17

A review for both the employer and employee

Question 18

How often is an appraisal carried out?

Answer 18

Usually every 12 months.

Question 19

What should you do if you feel you are being treated unfairly at work?

Answer 19

Refer to the appeals and grievance procedure.

Question 20

What is the best way to deal with a conflict at work?

Answer 20

Listen to the other person’s views and do not be aggressive, keep calm.

Question 21

What are SMART targets?

Answer 21

All agreed targets are:
Specific 
Measureable
Achievable
Relevant 
Time bound

Question 22

Why is it important to meet salon targets?

Answer 22

For business growth. For as long as the business is growing and making money, you will have a job.

Question 23

Why is it important to keep your skills up to date?

Answer 23

So you keep on top of latest trends and can offer these to clients. Keep ahead of competitors.

Question 24

Why is personal appearance important at work?

Answer 24

So you look professional. People will initially judge you and your skills on how you look.

Question 25

What does NOS stand for?

Answer 25

National occupational standards

Question 26

What is the best way to identify your own strengths and weaknesses?

Answer 26

Self appraisal/ self reflection/ self assessment

Question 27

How can you react positively to feedback?

Answer 27

Listen, discuss and ask questions

Question 28

Why is it important to meet personal targets set?

Answer 28

For growth (larger client base) and facilitate a better wage.