Chapter 1 Flashcards
If someone feels they are being treated unfairly at work, what can they do?
Speak to their manager or follow the grievance procedure
Who can help you identify training opportunities?
Manager, colleague, college tutor
How can strengths and weaknesses be identified?
Through client feedback
Appraisal
Self assessment
Peer assessment
Give an example of how to react positively to constructive feedback?
Listen carefully
Ask questions to further understand
Display positive communication skills
Agree on actions
Why is it important to react positively to constructive feedback?
It aids progression and self development.
Why is it important to meet targets at work?
To facilitate a pay rise.
Maintain contractual requirements.
For career progression
What does CPD stand for?
Continual Professional Development
Why is CPD important?
To be up to date with techniques.
Job satisfaction.
Development.
Good for business (may be able to offer new services)
Give an example of how CPD can be completed.
Attending industry events such as shows Webinars Manufacturer's training Watching others Taking part in competitions
What is the purpose of a personal development plan?
To set targets and confirm when they have been met.
For career progression
Why is it important to have a good working relationship with colleagues?
Makes the work environment more enjoyable
Better atmosphere for other colleagues and clients
Demonstrates professionalism
Why is client confidentiality important?
Gives client confidence in yourself. Abiding by the Data Protection Act. Prevents legal action (worse case scenario).
Why is it important to work within the limits of your own job responsibilities?
To prevent any accidents occurring.
How can you find out the job role/responsibility of colleagues?
Ask your manager.
Why is team work important in the workplace?
Everything will run smoothly. More harmonious atmosphere.
How would you find out what your job role was?
Ask your manager and look at your contract.
What is an appraisal?
A review for both the employer and employee
How often is an appraisal carried out?
Usually every 12 months.
What should you do if you feel you are being treated unfairly at work?
Refer to the appeals and grievance procedure.
What is the best way to deal with a conflict at work?
Listen to the other person’s views and do not be aggressive, keep calm.
What are SMART targets?
All agreed targets are: Specific Measureable Achievable Relevant Time bound
Why is it important to meet salon targets?
For business growth. For as long as the business is growing and making money, you will have a job.
Why is it important to keep your skills up to date?
So you keep on top of latest trends and can offer these to clients. Keep ahead of competitors.
Why is personal appearance important at work?
So you look professional. People will initially judge you and your skills on how you look.
