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MIS > Chapter 1 > Flashcards

Chapter 1 Flashcards

1
Q

Manner in which work is organized, coordinated and focused to produce a valuable product and service

A

Business Processes

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2
Q

What are the 4 functional areas?

A

Manufacturing and Production
Sales and Marketing
Finance and Accounting
Human Resources

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3
Q

How does Information Technology improve business processes?

A

-automate steps that were formerly performed manually. e.g checking a client’s credit, generating an invoice and shipping order

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4
Q

What are the Systems for different Management Groups?

A

Transaction Processing Systems
Management Information Systems
Decision Support Systems
Systems for Business Intelligence

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5
Q

Track elementary activities and transactions of the organization

A

Transaction Processing Systems

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6
Q

Helps with the monitoring, controlling, decision making and administrative activities

A

Management Information Systems

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7
Q

Supports more non routine decision making.

A

Decision Support Systems

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8
Q
  • for organizing, analyzing, and providing access to data to help managers and other enterprise users
A

Business Intelligence

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9
Q

Filter, compress and tracks critical data, displaying data of greatest importance to senior managers

A

Executive Support Systems

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10
Q

What are the different Enterprise Applications?

A
  1. Enterprise Systems
  2. Supply Chain Management Systems
  3. Customer Relationship Management Systems
  4. Knowledge Management Systems
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11
Q

this integrate business process into a single software systems

A

Enterprise Systems

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12
Q

This help manage relationships with their suppliers

A

Supply Chain Management Systems

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13
Q

this help manage their relationship with their customers

A

Customer Relationship Management Systems

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14
Q
  • Enable organizations to better manage processes for capturing and applying knowledge and expertise
A

Knowledge Management Systems

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15
Q

Company websites that are accessible only by employees

A

Intranets

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16
Q

Company websites that are accessible to authorized vendors and suppliers

A

Extranets

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17
Q

Use of digital technology and the Internet to execute major business processes in the enterprise

A

Electronic Business (E-Business)

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18
Q

Deals with the buying and selling of goods and services over the Internet

A

Electronic Commerce (E-Commerce)

19
Q

Enables government and public sector agencies relationships with citizens

A

E-Government

20
Q

is working with others to achieve shared and explicit goals

A

Collaboration

21
Q

Importance of collaboration and Teamwork

A
  • Changing nature of work
  • Growth of professional work
  • Changing organization of the firm
  • Changing scope of the firm
  • Emphasis on innovation
  • Changing culture of work and business
22
Q

Business Benefits of Collaboration and Teamwork

A
  • Productivity
  • Quality
  • Innovation
  • Customer Service
    Financial Performance (profitability, sales, and sales growth)
23
Q

thought up all the important matters

A

Top Leaders

24
Q

The job of what is to pass the messages back and forth?

A

middle management

25
Q

will execute senior management plans.

A

Lower-level employees

26
Q

are responsible for achieving results but rely on teams of employees to achieve and implement the results.

A

Senior managers

27
Q

are rewarded for their performance

A

Teams and individuals

28
Q

build the teams, coordinate their work, and monitor their performance.

A

Middle Managers

29
Q

Major communication and collaboration tool supporting interaction jobs.

A

E-mail and Instant Messaging (IM)

30
Q

Becoming a corporate tool for sharing ideas and collaborating tools. (MySpace, Facebook)

A

Social Networking

31
Q

the largest collaboratively edited reference project in the world.

A

Wikis

32
Q

Online 3-D environments populated by “residents” who have built graphical representations of themselves known as avatars. (ex.: Second Life)

A

Virtual Worlds

33
Q

Highly trained technical specialists who write the software instructions for computers.

A

Programmers

34
Q

Constitute the principal liaisons between the information systems groups and the rest of the organization.

A

Systems analysis

35
Q

Leaders of teams of programmers and analysis, project managers, physical facility managers, telecommunications managers, or database specialists.

A

Information systems managers

36
Q

senior manager who oversees the use of information technology in the firm.

A

Chief Information Officer (CIO)

37
Q

In charge of information systems security for the firm and is responsible for enforcing the firm’s information security policy.

A

Chief Security Officer (CSO)

38
Q

Responsible for ensuring that the company complies with existing data privacy laws.

A

Chief Privacy Officer (CPO)

39
Q

Responsible for the firm’s knowledge management program.

A

Chief Knowledge Officer (CKO)

40
Q

Representatives of departments outside of the information systems group for whom applications are developed.

A

End Users

41
Q

will not have a formal information systems group.

A

Small company

42
Q

will have a separate information systems department, which may be organized along several different lines, depending on the nature and interests of the firm.

A

Large company

43
Q

includes the strategy and policies for using information technology within an organization.

A

IT GOVERNANCE

44
Q

Give some collaboration tools

A 
Email
Instant messaging
Wikis
Videoconferencing systems
Virtual worlds
Social networking systems
Cell phones
Internet collaboration platforms (Google Apps/Sites, Microsoft SharePoint, Lotus Notes)

MIS (2 decks)

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