Chapter 1

Question 1

Manner in which work is organized, coordinated and focused to produce a valuable product and service

Answer 1

Business Processes

Question 2

What are the 4 functional areas?

Answer 2

Manufacturing and Production
Sales and Marketing
Finance and Accounting
Human Resources

Question 3

How does Information Technology improve business processes?

Answer 3

-automate steps that were formerly performed manually. e.g checking a client’s credit, generating an invoice and shipping order

Question 4

What are the Systems for different Management Groups?

Answer 4

Transaction Processing Systems
Management Information Systems
Decision Support Systems
Systems for Business Intelligence

Question 5

Track elementary activities and transactions of the organization

Answer 5

Transaction Processing Systems

Question 6

Helps with the monitoring, controlling, decision making and administrative activities

Answer 6

Management Information Systems

Question 7

Supports more non routine decision making.

Answer 7

Decision Support Systems

Question 8

• for organizing, analyzing, and providing access to data to help managers and other enterprise users

Answer 8

Business Intelligence

Question 9

Filter, compress and tracks critical data, displaying data of greatest importance to senior managers

Answer 9

Executive Support Systems

Question 10

What are the different Enterprise Applications?

Answer 10

1. Enterprise Systems
2. Supply Chain Management Systems
3. Customer Relationship Management Systems
4. Knowledge Management Systems

Question 11

this integrate business process into a single software systems

Answer 11

Enterprise Systems

Question 12

This help manage relationships with their suppliers

Answer 12

Supply Chain Management Systems

Question 13

this help manage their relationship with their customers

Answer 13

Customer Relationship Management Systems

Question 14

• Enable organizations to better manage processes for capturing and applying knowledge and expertise

Answer 14

Knowledge Management Systems

Question 15

Company websites that are accessible only by employees

Answer 15

Intranets

Question 16

Company websites that are accessible to authorized vendors and suppliers

Answer 16

Extranets

Question 17

Use of digital technology and the Internet to execute major business processes in the enterprise

Answer 17

Electronic Business (E-Business)

Question 18

Deals with the buying and selling of goods and services over the Internet

Answer 18

Electronic Commerce (E-Commerce)

Question 19

Enables government and public sector agencies relationships with citizens

Answer 19

E-Government

Question 20

is working with others to achieve shared and explicit goals

Answer 20

Collaboration

Question 21

Importance of collaboration and Teamwork

Answer 21

• Changing nature of work
• Growth of professional work
• Changing organization of the firm
• Changing scope of the firm
• Emphasis on innovation
• Changing culture of work and business

Question 22

Business Benefits of Collaboration and Teamwork

Answer 22

• Productivity
• Quality
• Innovation
• Customer Service
  Financial Performance (profitability, sales, and sales growth)

Question 23

thought up all the important matters

Answer 23

Top Leaders

Question 24

The job of what is to pass the messages back and forth?

Answer 24

middle management

Question 25

will execute senior management plans.

Answer 25

Lower-level employees

Question 26

are responsible for achieving results but rely on teams of employees to achieve and implement the results.

Answer 26

Senior managers

Question 27

are rewarded for their performance

Answer 27

Teams and individuals

Question 28

build the teams, coordinate their work, and monitor their performance.

Answer 28

Middle Managers

Question 29

Major communication and collaboration tool supporting interaction jobs.

Answer 29

E-mail and Instant Messaging (IM)

Question 30

Becoming a corporate tool for sharing ideas and collaborating tools. (MySpace, Facebook)

Answer 30

Social Networking

Question 31

the largest collaboratively edited reference project in the world.

Answer 31

Wikis

Question 32

Online 3-D environments populated by “residents” who have built graphical representations of themselves known as avatars. (ex.: Second Life)

Answer 32

Virtual Worlds

Question 33

Highly trained technical specialists who write the software instructions for computers.

Answer 33

Programmers

Question 34

Constitute the principal liaisons between the information systems groups and the rest of the organization.

Answer 34

Systems analysis

Question 35

Leaders of teams of programmers and analysis, project managers, physical facility managers, telecommunications managers, or database specialists.

Answer 35

Information systems managers

Question 36

senior manager who oversees the use of information technology in the firm.

Answer 36

Chief Information Officer (CIO)

Question 37

In charge of information systems security for the firm and is responsible for enforcing the firm’s information security policy.

Answer 37

Chief Security Officer (CSO)

Question 38

Responsible for ensuring that the company complies with existing data privacy laws.

Answer 38

Chief Privacy Officer (CPO)

Question 39

Responsible for the firm’s knowledge management program.

Answer 39

Chief Knowledge Officer (CKO)

Question 40

Representatives of departments outside of the information systems group for whom applications are developed.

Answer 40

End Users

Question 41

will not have a formal information systems group.

Answer 41

Small company

Question 42

will have a separate information systems department, which may be organized along several different lines, depending on the nature and interests of the firm.

Answer 42

Large company

Question 43

includes the strategy and policies for using information technology within an organization.

Answer 43

IT GOVERNANCE

Question 44

Give some collaboration tools

Answer 44

``` Email Instant messaging Wikis Videoconferencing systems Virtual worlds Social networking systems Cell phones Internet collaboration platforms (Google Apps/Sites, Microsoft SharePoint, Lotus Notes) ```