Chapter 1

Question 1

It is not necessary to remove staples or paper clips before photocopying

Answer 1

False

Question 2

The difference between a calculator and adding machine is minimal.

Answer 2

True

Question 3

The mailing machine part of the postage meter applies the postage.

Answer 3

False

Question 4

An advanced form of answering machine is a pager.

Answer 4

False

Question 5

A doctor’s office may have an answering machine to record calls of a routine nature and to give the number of the answering service to call in emergencies.

Answer 5

True

Question 6

A fax machine in a medical office never has its own telephone line.

Answer 6

False

Question 7

All pages should be placed face down in the fax machine’s sending tray.

Answer 7

True

Question 8

A fax machine that is not turned on or is out of paper are reasons a fax cannot go through.

Answer 8

True

Question 9

The arrangement of the keys on a keyboard are alphabetical.

Answer 9

False

Question 10

Memory sticks can store limited amounts of information for future use, are portable and use no power.

Answer 10

True

Question 11

Photocopies require specially treated paper.

Answer 11

False

Question 12

Many medical offices use a six-button telephone.

Answer 12

True

Question 13

The cost for sending a fax is much more expensive than making a phone call.

Answer 13

False

Question 14

A disadvantage of the automated menu is that a caller can never reach a physician in an emergency.

Answer 14

False

Question 15

When dictating, the physician should dictate punctuation, by saying, for example, “comma” or “begin new paragraph”

Answer 15

True

Question 16

A check writer is the individual who makes out all the checks in a medical office

Answer 16

False

Question 17

Microfiche is film imprinted with information and stored in rectangular sheets.

Answer 17

True

Question 18

Because the films are stored in different formats, microfilm and microfiche require different mechanisms to read them.

Answer 18

True

Question 19

The process for determining why a piece of equipment has stopped functioning and the attempt to correct is called troubleshooting.

Answer 19

True

Question 20

A cover sheet provides information about a fax transmission.

Answer 20

True

Question 21

One of the most important pieces of communication equipment in a medical practice is the

Answer 21

Telephone

Question 22

The main means of communication of other doctors, hospitals and laboratories is the

Answer 22

Telephone

Question 23

A benefit of a voice mail system is that

Answer 23

Callers never receive a busy signal

Question 24

A way to send documents rapidly to locations outside the office is by

Answer 24

Fax Machine

Question 25

Some fax machines use thermal paper, which

Answer 25

Reacts to heat and electricity

Question 26

Faxes can be received ____ hours a day.

Answer 26

24

Question 27

What calls for you and separates requests into categories so you can answer them efficiently?

Answer 27

automated menu

Question 28

What answers calls after office hours and on weekends and holidays?

Answer 28

answering machine

Question 29

When the office is closed, calls are answered, messages are taken and communicated to the physician through a/an:

Answer 29

answering service

Question 30

Voice mail is often used in conjunction with a/an:

Answer 30

automated menu

Question 31

A small electronic device that gives a signal to indicate that someone is trying to reach the physician is a:

Answer 31

pager

Question 32

The purpose of having a separate telephone line for a fax machine in a medical office is to:

Answer 32

ensure that the transmission of incoming and outgoing faxes will not be interrupted

Question 33

What kind of paper is most commonly used in fax machines?

Answer 33

plain

Question 34

The advantage of using plain paper instead of thermal paper in a fax machine is to:

Answer 34

eliminate the need to make copies

Question 35

What happens when the fax machine is not able to make a connection?

Answer 35

the number is automatically recalled.

Question 36

Patients who no longer consult the office due to moving away, dying or some other reason are called

Answer 36

closed

Question 37

A retention schedule details:

Answer 37

when a file should be moved to storage and how long it should be kept

Question 38

When patient names are kept confidential, the filing system used is:

Answer 38

numeric

Question 39

Supplies needed in the office but that do not threaten the efficiency of the offices are:

Answer 39

incidental

Question 40

Items that are used and must be restocked are:

Answer 40

expendable

Question 41

When a caller sounds frantic, indicating there is an emergency you should first:

Answer 41

get their name, address, and phone number

Question 42

When two phone lines ring simultaneously, the best method of handling them is:

Answer 42

answer line one and ask if they can hold, answer the second line and handle the call to a conclusion.

Question 43

Telephone calls that may be handled by an assistant include:

Answer 43

requests for insurance assistance
appointments for new patients
progress reports from patients.

Question 44

Adding machines differ from calculators in that adding machines

Answer 44

produce a paper tape

Question 45

The meter part of the postage meter belongs to the

Answer 45

post office

Question 46

To use a postage meter in a medical office, the postage is

Answer 46

prepaid

Question 47

A disadvantage of using a postage meter is that:

Answer 47

postage must be prepaid

Question 48

Assistants may be asked to transcribe recorded words into written text by using:

Answer 48

dictation-transcription equipment

Question 49

Another word for dictation is:

Answer 49

speaking

Question 50

Another word for transcription is:

Answer 50

writing

Question 51

Together, dictation, and transcription mean:

Answer 51

to transform spoken words into written form

Question 52

The dictation-transcription machine starts and stops by:

Answer 52

pressing down the foot pedal

Question 53

The automatic backspace control of a dictation-transcription machine:

Answer 53

rewinds the tape slightly each time it is stopped so words are not missed

Question 54

The safety advantage of using a check writer is:

Answer 54

the name of the payee and the amount of the check, once imprinted, cannot be altered

Question 55

The procedure for voiding a check is to:

Answer 55

write void or use a red ink void stamp.

Question 56

An effective disposal solution for confidential material in a medical office is to:

Answer 56

shred the material in a paper shredder

Question 57

A roll of film imprinted with information and stored on reel is called:

Answer 57

microfilm

Question 58

The main difference between desktop microfilm\microfiche machines and other machines is:

Answer 58

size

Question 59

What is used to read microfilm?

Answer 59

a roller attachment

Question 60

The first step in evaluating the needs of a medical office is:

Answer 60

to document the tasks that a piece of equipment can complete.