Chapter 1 Flashcards
Operations management involves continuous decision-making; hopefully most decisions made will be
Informed
A ‘product package’ consists of:
a combination of goods and services
Business organizations consist of three major functions which, ideally:
Support one another
Which of the following is not a type of operations?
All Above involve operations (goods-storage/transportation-entertainment-communication
Technology choices seldom affect
union activity
Measurements taken at various points in the transformation process for control purposes are called
feedback
Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.
finance
Which one of the following would not generally be classified under the heading of transformation?
staffing
Manufacturing work sent to other countries is called
outsourced
Product design and process selection are examples of decisions that are
system design
The responsibilities of the operations manager are
planning, organizing, staffing, directing, and controlling
Knowledge skills usually don’t include
communication skills
Which of the following is not true about systems approach?
A systems approach concentrates on efficiency within subsystems.
What is credited with gains in industrial productivity, increased standards of living and affordable products?
assembly lines
Production systems with customized outputs typically have relatively
skilled workers
Which is not a significant difference between manufacturing and service operations?
cost per unit
Which of the following is not a characteristic of service operations
easy measurement of productivity
Which of the following is a recent trend in business?
supply chain management
Farming is an example of:
non-manufactured goods
Dealing with the fact that certain aspects of any management situation are more important than others is called:
recognition of priorities
The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the
pareto phenomenon
The process of comparing outputs to previously established standards to determine if corrective action is needed is called
controlling
Which of the following does not relate to system design?
inventory management
Taking a systems viewpoint with regard to operations in today’s environment increasingly leads decision-makers to consider ______________ in response to the ____________
sustainability; threat of global warming
Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of
revenue management
Which of the following is not an ongoing trend in manufacturing?
mass production for greater economies of scale
Which of the following is not a benefit of using models in decision making?
All of the above are benefits.
Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management.
outsourcing; supply chain
Operations management involves continuous decision-making; hopefully most decisions made will be: A. redundant B. minor in nature C. informed D. quantitative E. none of the above
C. informed
A ‘product package’ consists of:
A. the exterior wrapping
B. the shipping container
C. a combination of goods and services
D. goods if a manufacturing organization
E. customer relations if a service organization
C
Business organizations consist of three major functions which, ideally: A. support one another B. are mutually exclusive C. exist independently of each other D. function independently of each other E. do not interface with each other
A
Which of the following is not a type of operations? A. goods production B. storage/transportation C. entertainment D. communication E. all the above involve operations
E
Technology choices seldom affect: A. costs. B. productivity. C. union activity. D. quality. E. flexibility
C
Measurements taken at various points in the transformation process for control purposes are called: A. plans B. directions C. controls D. feedback E. budgets
D
Budgeting, analysis of investment proposals, and provision of funds are activities associated with the \_\_\_\_\_\_\_ function. A. operation B. marketing C. purchasing D. finance E. internal audit
D
ich one of the following would not generally be classified under the heading of transformation? A. assembling B. teaching C. staffing D. farming E. consulting
C
Manufacturing work sent to other countries is called: A. downsized B. outsourced C. internationalization D. vertical integration E. entrepreneurial ship
B
Product design and process selection are examples of \_\_\_\_\_\_\_ decisions. A. financial B. tactical C. system design D. system operation E. forecasting
C
The responsibilities of the operations manager are:
A. planning, organizing, staffing, procuring, and reviewing
B. planning, organizing, staffing, directing, and controlling
C. forecasting, designing, planning, organizing, and controlling
D. forecasting, designing, operating, procuring, and reviewing
E. designing and operating
B
Knowledge skills usually don't include: A. process knowledge B. accounting skills C. communication skills D. global knowledge E. all of the above
C
Which of the following is not true about systems approach?
A. A systems viewpoint is almost always beneficial in decision making.
B. A systems approach emphasizes interrelationships among subsystems.
C. A systems approach concentrates on efficiency within subsystems.
D. A systems approach is essential whenever something is being redesigned or improved.
E. All of the above are true.
C
What is credited with gains in industrial productivity, increased standards of living and affordable products? A. personal computers B. the internet C. mass transportation D. assembly lines E. multi-level marketing
D
Production systems with customized outputs typically have relatively: A. high volumes of output B. low unit costs C. high amount of specialized equipment D. fast work movement E. skilled workers
E
Which is not a significant difference between manufacturing and service operations? A. cost per unit B. uniformity of output C. labor content of jobs D. customer contact E. measurement of productivity
A
Which of the following is not a characteristic of service operations? A. intangible output B. high customer contact C. high labor content D. easy measurement of productivity E. low uniformity of output
D
Which of the following is a recent trend in business?
A. pollution control
B. total quality management
C. supply chain management
D. competition from foreign manufacturers
E. technological change
C
Farming is an example of: A. an obsolete activity B. a virtual organization C. non-manufactured goods D. a growth industry E. customized manufacturing
C
Farming is an example of: A. an obsolete activity B. a virtual organization C. non-manufactured goods D. a growth industry E. customized manufacturing
C
The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the: A. Irwin phenomenon B. Pareto phenomenon C. Stevenson phenomenon D. Tellier phenomenon E. Adam Smith phenomenon
B
The process of comparing outputs to previously established standards to determine if corrective action is needed is called: A. planning B. directing C. controlling D. budgeting E. disciplining
C
Which of the following does not relate to system design?
A. altering the system capacity
B. location of facilities
C. inventory management
D. selection and acquisition of equipment
E. physical arrangement of departments
C
Taking a systems viewpoint with regard to operations in today’s environment increasingly leads decision-makers to consider ______________ in response to the ___________.
A. flexibility; pressure to be more efficient
B. offshoring; need to promote domestic production
C. sustainability; threat of global warming
D. technology; impact of random variation
E. forecasting; stabilization of demand
C
Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_: A. Illegal price discrimination B. Collusion C. Volume analysis D. Revenue management E. Outsourcing
D
ch of the following is not an ongoing trend in manufacturing?
A. globalization
B. quality improvement
C. flexibility and agility
D. mass production for greater economies of scale
E. technological advances
D
Which of the following is not a benefit of using models in decision making?
A. They provide a standardized format for analyzing a problem.
B. They serve as a consistent tool for evaluation.
C. They are easy to use and less expensive than dealing with the actual situation.
D. All of the above are benefits.
E. None of the above is a benefit.
D
Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of \_\_\_\_\_\_\_\_\_\_\_\_\_ is leading to increased emphasis on \_\_\_\_\_\_\_\_\_\_\_\_ management. A. outsourcing; supply chain B. offshoring; lean C. downsizing; total quality D. optimizing; inventory E. internationalization; intercultural
A
Operations and sales are the two \_\_\_\_\_\_\_\_ functions in businesses. A. strategic B. tactical C. support D. value-adding E. line
E
Marketing depends on operations for information regarding \_\_\_\_\_\_\_\_\_\_\_. A. productivity B. lead time C. cash flow D. budgeting E. corporate intelligence
B
Two widely used metrics of variation are the __________ and the _________.
A. mean; standard deviation
B. productivity ratio; correlation
C. standardized mean; assignable deviation
D. randomized mean; standardized deviation
E. normal distribution; random variation
A
Which of the following statements about variation is FALSE?
A. Variation prevents a production process from being as efficient as it can be.
B. Some variation can be prevented.
C. Variation can either be assignable or random.
D. Any variation makes a production process less productive.
E. Random variation generally cannot be influenced by managers.
D
consider with respect to managing a process to meet demand? A. strategy B. demand forecasts C. capacity D. random variability E. all of the above
E
