Chapter 1

Question 1

T/F: Some of the operations-related activities of Hard Rock Cafe include designing meals and analyzing them for ingredient cost and labor requirements.

Answer 1

True

Question 2

T/F: The production process at Hard Rock Cafe is limited to meal preparation and serving customers.

Answer 2

False

Question 3

T/F: All organizations, including service firms such as banks and hospitals, have a production function.

Answer 3

True

Question 4

T/F: Operations Management is the set of activities that create value in the form of goods and services by transforming inputs into outputs.

Answer 4

True

Question 5

T/F: An example of a “hidden” production function is money transfers at banks.

Answer 5

True

Question 6

T/F: One reason to study operations management is to learn how people organize themselves for productive enterprise.

Answer 6

True

Question 7

T/F: The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling the OM enterprise.

Answer 7

True

Question 8

T/F: “How much inventory of this item should we have?” is within the critical decision area of managing quality.

Answer 8

False

Question 9

T/F: In order to have a career in operations management, one must have a degree in statistics or quantitative methods.

Answer 9

False

Question 10

T/F: Henry Ford is known as the father of scientific management.

Answer 10

False

Question 11

T/F: Shewhart’s contributions to operations management came during the Scientific Management Era.

Answer 11

False

Question 12

T/F: Students wanting to pursue a career in operations management will find multidisciplinary knowledge beneficial.

Answer 12

True

Question 13

T/F: Customer interaction is often high for manufacturing processes, but low for services.

Answer 13

False

Question 14

T/F: Productivity is more difficult to improve in the service sector.

Answer 14

True