Chapter 1-4

Question 1

2 skills of an entrepreneur

Answer 1

They establish and run the business
They organise all the resources necessary to provide a product/service
They are risk takers/ creative

Question 2

Outline two reasons for unfair dismissal and two reasons for fair dismissal

Answer 2

Fair: being rude to customers, redundancy
Unfair: pregnancy, religion

Question 3

What is the function of the small claims court?

Answer 3

It deals with consumer complaints in relation to goods and services purchased for private use from selling them in the course of the business. Claims came be made for faulty goods.

Question 4

List two enterprise skills and illustrate how they could be used in the local community

Answer 4

Time management- you can grow vegetables in a community garden.
Human relations - local drama group / fundraising

Question 5

Describe the role of the rights commissioner

Answer 5

A person experienced in industrial relations matters who’s job is to help settle disputes And grievances which affect only one or a very small number of workers

Question 6

What is work to rule

Answer 6

Workers only work as per there contract

They follow their rules of employment contract to the letter of the law.

Question 7

Describe the role of the labour relations comission

Answer 7

Promote better industrial relations. Helps with resolving industrial disputes

Question 8

Picketing

Answer 8

Workers assemble at the entrance of the workplace and carry placards giving information about their dispute/ strike

Question 9

Balloting

Answer 9

A secret ballot must be help before industrial action can take place. The majority must be in favour of the strike and one weeks notice must be given to the employer.

Question 10

Describe the role of the labour court

Answer 10

Interprets codes of practice
Investigates disputes and issues recommendations for their settlement. Established joint labour comities. Registers agreements. NOT LEGALLY BINDING.

Question 11

Contract

Answer 11

A legally binding agreement between two or more parties that can be enforced by law

Question 12

Explain any two elements of a contract

Answer 12

Agreement- as a result of offer and acceptance it can be made in writing, oral, and implied by conduct.
Consideration- that some value (money) must move from one party of the contract to another in exchange for goods and services

Question 13

Role of rights commissioner

Answer 13

Is a person experienced in industrial relations matters whose job is to help settle disputes and grievances which offer only one or a very small number of workers

Question 14

Three reasons for trade disputes

Answer 14

Pay
Working conditions
The employer not letting the employee join a trade union

Question 15

Describe any two functions of a trade union

Answer 15

Protects workers rights

Seeks better pay and conditions for member and tries to prevent pay cuts

Question 16

Explain three functions of the director of consumer affairs

Answer 16

Investigates complaints of misleading ads
Investigates any retailer who operates their business unfairly
Provides information to consumers about their rights

Question 17

Describe the legal rights and the duties of any shop that sells you a good or a service

Answer 17

Right: the right to goods of merchantable quality, for for the pupae, be as described. Should not be faulty, Goods should do what they are supposed to do, A person providing a service should be adequately trained and use kids of merchantable quality.
Duties: of a shop should not have illegal signs up such as we will not exchange goods, should exchange goods if they are damaged if they sell you goods by a sample they should match the sample they are not allowed to give false or misleading information about a product or service.

Question 18

Outline one legislative method of resolving a consumer problem

Answer 18

Bring the good back to the shop with your receipt and ask the person in the shop will they change the goods in a nice polite way explain your problem. Do not lose your temper.

Question 19

State three advantages of taking Case to small claims court

Answer 19

You can claim up to €2000
It’s fast and formal and it’s faster than the district court.
Consumers receive an unbiased fair judgement

Question 20

Explain three rights you have under the sale of goods and supply of services act 1980

Answer 20

Fit for the purpose indicated by the buyer
It must be as described by the seller as in advertisements. Merchantable quality- must be up to the standard you payed for it

Question 21

Four elements of the consumer protection act 2007

Answer 21

It established the national consumer agency.
It updates and modernises consumer law
It deals with unfair commercial practices - misleading ads.
Redress for customers

Question 22

Outline three ways the national consumer agency can help customers

Answer 22

Enforces consumer law
Promotes and protects the interests and welfare of customers
Encourage compliance with the relevant law

Question 23

Outline the role of the equality authority

Answer 23

This act protects against discrimination on the following grounds

• gender
• marital status
• religion
• age

Question 24

Outline the function of JLC

Answer 24

Investigates rates of pay and conditions of employment in industries where workers have no Union they recommend minimum rates of pay and conditions which if approved by the lc become employment regulation orders and enforceable in law.

Question 25

Outline the role of the director of the equality tribunal

Answer 25

Investigates and hears and decides on claims for discrimination and breaches of equality legislation, appoint equality mediators and can be referred to an equality officer of it doesn’t work out

Question 26

Grievance procedure

Answer 26

Step by step process an employee must follow his or her complaint addressed satisfactorily

Question 27

3 elements of a valid contract

Answer 27

1. Agreement
2. Consideration
3. Intention to contact