Chapter 1

Question 0

Efficiency

Answer 0

Getting work done with a minimum effort, expense or waste.

Question 1

Management

Answer 1

Getting work done through others.

Question 2

Effectiveness

Answer 2

Accomplishing tasks that help fulfill organizational objectives.

Question 3

Planning

Answer 3

Determining organizational goals and the means for achieving them.

Question 4

Organizing

Answer 4

Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom.

Question 5

Controlling

Answer 5

Monitoring progress toward goal achievement and taking corrective action when needed.

Question 6

Leading

Answer 6

Inspiring and motivating workers to work hard to achieve organizational goals.

Question 7

Meta-Analysis

Answer 7

A study of studies, a statistical approach that provides the best scientific estimate of how well management theories and practices work.

Question 8

Top Managers

Answer 8

Executives responsible for the overall direction of the organization.

Question 9

Middle Managers

Answer 9

Managers responsible for setting objectives consistent with top managements goals, and planning and implementing subunit strategies for achieving these objectives.

Question 10

First-Line Managers

Answer 10

Managers who train and supervise performance of non-managerial employees and who are directly responsible for producing the company’s products and services.

Question 11

Team Leaders

Answer 11

Managers responsible for facilitating team activities toward goal accomplishment.

Question 12

Figurehead Role

Answer 12

The interpersonal role managers play when they perform ceremonial duties.

Question 13

Leader Role

Answer 13

The interpersonal role managers play when they motivate and encourage workers to accomplish organizational objectives.

Question 14

Liaison Role

Answer 14

The interpersonal role managers play when they deal with people outside their units.

Question 15

Monitor Role

Answer 15

The informational role managers play when they scan their environment for information.

Question 16

Disseminator Role

Answer 16

The informational role managers play when they share information with others in their departments or companies.

Question 17

Spokesperson Role

Answer 17

The informational role managers play when they share information with people outside their departments or companies.

Question 18

Resource Allocator Role

Answer 18

The decisional role managers play when they decide who gets what resources.

Question 19

Negotiator Role

Answer 19

The decisional role managers play when they negotiate schedules, projects, goals, outcomes, resources and employee raises.

Question 20

Technical Skills

Answer 20

The ability to apply specialized procedures, techniques, and knowledge required to get the job done.

Question 21

Human Skill

Answer 21

The ability to work well with others.

Question 22

Conceptual Skill

Answer 22

The ability to see the organization as a whole, how the different parts affect each other, and how the company fits into or is affected by its environment.

Question 23

Motivation to Manage

Answer 23

An assessment of how enthusiastic employees are about managing the work of others.

Question 24

Entrepreneur Role

Answer 24

Managers adapt themselves, their subordinates, and their units to incremental change.

Question 25

Disturbance Handler Role

Answer 25

Managers respond to pressures and problems so severe that they demand immediate attention and action.