Chapter 1 Flashcards
Efficiency
Getting work done with a minimum effort, expense or waste.
Management
Getting work done through others.
Effectiveness
Accomplishing tasks that help fulfill organizational objectives.
Planning
Determining organizational goals and the means for achieving them.
Organizing
Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom.
Controlling
Monitoring progress toward goal achievement and taking corrective action when needed.
Leading
Inspiring and motivating workers to work hard to achieve organizational goals.
Meta-Analysis
A study of studies, a statistical approach that provides the best scientific estimate of how well management theories and practices work.
Top Managers
Executives responsible for the overall direction of the organization.
Middle Managers
Managers responsible for setting objectives consistent with top managements goals, and planning and implementing subunit strategies for achieving these objectives.
First-Line Managers
Managers who train and supervise performance of non-managerial employees and who are directly responsible for producing the company’s products and services.
Team Leaders
Managers responsible for facilitating team activities toward goal accomplishment.
Figurehead Role
The interpersonal role managers play when they perform ceremonial duties.
Leader Role
The interpersonal role managers play when they motivate and encourage workers to accomplish organizational objectives.
Liaison Role
The interpersonal role managers play when they deal with people outside their units.
Monitor Role
The informational role managers play when they scan their environment for information.
Disseminator Role
The informational role managers play when they share information with others in their departments or companies.
Spokesperson Role
The informational role managers play when they share information with people outside their departments or companies.
Resource Allocator Role
The decisional role managers play when they decide who gets what resources.
Negotiator Role
The decisional role managers play when they negotiate schedules, projects, goals, outcomes, resources and employee raises.
Technical Skills
The ability to apply specialized procedures, techniques, and knowledge required to get the job done.
Human Skill
The ability to work well with others.
Conceptual Skill
The ability to see the organization as a whole, how the different parts affect each other, and how the company fits into or is affected by its environment.
Motivation to Manage
An assessment of how enthusiastic employees are about managing the work of others.
