Chapter 1

Question 0

Who uses Organizational behavior? And for what?

Answer 0

Scientists and practitioners to enhance effectiveness and individual well being

Question 1

Define Organizational Behavior

Answer 1

The multidisciplinary field that seeks knowledge of behavior in organizational settings by systematically studying individuals, groups and organizational process

Question 2

What research methods are used in organizational behavior ?

Answer 2

Survey research: questionnaires
Experimental research: cause- effect relationships in lab/field setting
Naturalistic observation: systematically observer in work setting
Case study: description of series of event that happened in particular organization

Question 3

What are the 3 levels of analysis OB focuses on?

Answer 3

Individuals- Micro approach
Groups
Organizations- Macro approach

Question 4

Micro approach

Answer 4

Study of how OB scientists study individual perceptions, attitudes and motives

Question 5

Macro approach

Answer 5

The study of organizations as a whole, the way they are structured and operate in their environment and the effects of their operations on the individuals and groups with in them

Question 6

What are the two views of management?

Answer 6

Theory x

Theory y

Question 7

Theory x orientation

Answer 7

Management view that people are lazy, dislike work, need direction, and will only work hard when pushed into doing so

Question 8

Theory Y orientation

Answer 8

Management view that people have psychological need to work and seek achievement & responsibility. Associated with improving work lives of employees

Question 9

OB assumes that there is “.. … …. ………”

Answer 9

No one best approach

Question 10

What is contingency approach?

Answer 10

An orientation that recognizes that behavior in work settings is the complex result of many interacting forces

Question 11

Why does OB matter?

Answer 11

Everyone is responsible
Managers supportive= lower cost / higher production
Employees better work life= workers more pleasant/ less likely to steal/quit

Question 12

Is OB responsive to socioeconomic conditions?

Answer 12

Yes, organizations are dynamic in nature changing when people change which therefore changes the environment

Question 13

Define Organization

Answer 13

A structured social system consisting of groups and individuals working together to meet some agreed upon objectives. An organization is a open system

Question 14

Define open system

Answer 14

Organizations are self sustaining system that use energy to transform resources from the environment into some form of output

Question 15

How does OB respond to technology?

Answer 15

Automation/ downsizing
Outsourcing/ offshoring
Virtual corporation
Telecommuting

Question 16

Define Automation

Answer 16

The process of replacing people with machines

Question 17

define downsizing

Answer 17

Adjusting the number of employees needed to work in newly designed organizations

Question 18

define outsourcing

Answer 18

When a company hires an outside firm to eliminate departments that focus on non core sectors of business

Question 19

Core competency

Answer 19

The ability for a company to focus on what it does best when outsourcing secondary activities

Question 20

Offshoring

Answer 20

The process of shift jobs to nations other than one’s homeland

Question 21

Virtual corporation

Answer 21

A virtual corporation is a highly flexible, temporary organization formed by a group of companies that join forces to exploit a specific opportunity