Chapter 1-3

Question 1

1. Interaction with community groups should be viewed as an _____ _____ ______with unlimited potential.

Answer 1

Invaluable positive resource 1-3, 1(b)

Question 2

2. In 1997, the CHP convened a task force to review departmental policy and
   procedures for the purpose of examining how field and staff operations could
   increase the Department’s community involvement. After a comprehensive review,
   the task force created the flexible and adaptive philosophy of “____ ______ ______,” which could be implemented in the larger metropolitan and urban Area commands, as well as the more rural and suburban Area commands.

Answer 2

High Performance Policing 1-3, 2(a)

Question 3

3. The pillars of community outreach are community_____ and____ _____.

Answer 3

Partnerships / problem solving 1-4, 4(a)

Question 4

4. The principles of community outreach are listed below to reaffirm the philosophy, management style, and organizational design. (List all 5 principles)

Answer 4

Responsibility / Public Support / Communication / Problem Solving / Identification of Traffic Safety Problems 1-5, 4(b)

Question 5

5. Community outreach requires buy-in support and commitment from
   _______ _________at each level of the organization and from community leaders if it is to be successful.

Answer 5

Management personnel 1-7, 5(a)

Question 6

6. Community outreach inverts the authority pyramid and encourages and
   empowers all employees in all ranks, to take a personal role in the delivery of
   needed services. Empowering all employees, especially those with day-to-day
   contact with the public, initiates a response to community concerns. This will entail taking the concerns to a__________.

Answer 6

Supervisor 1-7, 5(b)

Question 7

7. Effective community safekeeping and problem solving occurs when law
   enforcement officers ____and___ to meet the needs of a community’s concerns.

Answer 7

Understand / respond 1-9, (d)

Question 8

8. Three Levels of Trust. Law enforcement and community members can develop
   trust with community residents on three levels: (name all 3)

Answer 8

Formally / On the working level / Informally 1-9, (e)

Question 9

9. One of the most effective trust-building efforts is for law enforcement
   departments to recruit and hire sworn____ ____ ____who become role
   models of good citizenship and community service.

Answer 9

Ethnic Minority Officers 1-10, 2

Question 10

10. The Office of ____ ____ _____ _____(COMR) may be utilized by all employees as a resource for enhancing the Department’s public relations activities. Requests for assistance shall be routed through appropriate channels.

Answer 10

Community Outreach and Media Relations 1-10, 7(a)

Question 11

11. The COMR is the____ _ ____ _____ for departmental community
    outreach activities.

Answer 11

Office of primary interest 1-11, 7(b)(2)

Question 12

12. _________and_________ should ensure that assigned personnel are directing traffic safety activities that will support long-term community involvement, build community partnerships, and involve active problem-solving techniques and promote departmental traffic safety programs.

Answer 12

Managers / Supervisors 1-13, (4)

Question 13

13. Community outreach/public information officers shall utilize the___ ___ to
    prepare and forward a quarterly community outreach activity report to their
    respective commanders.

Answer 13

CHP 320 1-13, 8(b)

Question 14

14. For Areas participating in community outreach/public relations activities/events, the CHP 320___ be prepared and retained at the Area for a period of___year.

Answer 14

Shall / one 1-13, 8(b)(1)

Question 15

15. Areas shall forward a copy of the CHP 320 each quarter to Division no later than the___of the month following the quarter.

Answer 15

10th 1-13, 8(b)(1)

Question 16

16. Divisions shall compile all CHP 320s and forward one CHP 320 to COMR. This CHP 320 shall contain all quarterly activity for the Division, and shall be submitted to COMR no later than the____of the month following the quarter being reported.

Answer 16

20th 1-13, 8(b)(2)

Question 17

17. The COMR shall be responsible for the compilation and filing of completed CHP 320 forms. The CHP 320 forms shall be retained for a period of___years.

Answer 17

Two 1-14, 8(b)(3)

Question 18

18. Annually, with the preparation of the Strategic Plan, each field command____do the following to enhance community outreach activities: (List all 4)

Answer 18

Should / Environmental Analysis / Statistical Analysis /
Safety Partnerships / Proactive Problem Solving and Prevention

1-14, 9(b)

Question 19

19. Commands_____conduct an annual CHP 414, Community Services Survey, to gain the community’s perception of the Department and the local command.

Answer 19

Should 1-15, (b)

Question 20

20. Employees are encouraged to review this policy on an_______basis
    and to subscribe and support the building of community and traffic safety
    partnerships.

Answer 20

Annual 1-15, (d)

Question 21

21. The goals listed below are steps to accomplish collaborative objectives:

(1)______ the public, businesses, media, educational systems, local
government, tribal government, and other organizations in cooperative efforts
and long-term partnerships, to promote traffic safety, and to address other
issues of mutual concern.
(2)______community concerns and complaints, through an interactive
problem-solving process, to mitigate repetitive traffic safety issues.
(3)______direct communication and build trust between law enforcement
and all segments of the community.

Answer 21

Engage / Identify / Increase 2-4, 2(b)

Question 22

22. Bilingual Survey. Another meaningful tool, which supports the Environmental
    Analysis, is the annual language survey. The____ _____ ____ _____ conducts this survey to determine the languages spoken by the individuals receiving departmental services.

Answer 22

Equal Employment Opportunity Section 2-14, 11(b)

Question 23

23. Public relations can be divided into two separate, yet intertwined areas; they are
    ______and______information efforts used to promote the efforts of the
    Department.

Answer 23

External / Internal 3-3, 1(b)

Question 24

24. External public relations deal with image management_____ the
    Department. (News Media Events, Public Info and Support, Etc.)

Answer 24

Outside 3-3, 1(b)(1)

Question 25

25. Internal public relations deal with image management____the
    Department. (Dissemination of info, Image building, employee support, Etc.)

Answer 25

Within 3-3, 1(b)(2)

Question 26

26. Written or oral material prepared as part of public relations activities shall
    be confined to subjects pertaining to____ ____,___ _ ___, and____ _____.

Answer 26

Departmental activities / activities of employee / goal attainment 3-5, 1

Question 27

27. All publications, except local press releases of routine items, shall be
    cleared through the Office of____ ____ ____ _____(COMR) prior to dissemination. All headquarters’ releases are to be approved and disseminated through COMR.

Answer 27

Community Outreach and Media Relations 3-5, 1

Question 28

28. Personnel___ ___comment on personalities, divulge confidential
    information, or render personal opinions on matters of policy.

Answer 28

Shall not 3-5, 2

Question 29

29. Personnel___ ___discuss matters of a politically sensitive nature without
    approval from COMR.

Answer 29

Shall not 3-5, 3

Question 30

30. Only the rank of_________or above shall discuss personnel issues other than critical incidents such as shootings, collisions, etc. When in doubt about any public dissemination, coordinate with the commander
    for discussion or guidance.

Answer 30

Commander 3-5, 3

Question 31

31. All departmental, grant, and program related advertising will be coordinated
    through_____.

Answer 31

COMR (Community Outreach and Media Relations) 3-5, 5(b)