Chapter 1-3

Question 1

What is Management?

Answer 1

The art of getting things done through the effort of other people.

Question 2

Top Manager

Answer 2

Responsible for developing the organizations strategy and acting as a steward or its mission and vision.

Question 3

Functional Manager

Answer 3

Responsible for the efficiency and effectiveness of a specific area, such as accounting or marketing.

Question 4

Supervisory Manager

Answer 4

Responsible for coordinating a subgroup of a particular division or a team composed from different parts of the organization.

Question 5

Line Manager

Answer 5

Lead a team that contributes directly to the products or services organization creates.

Question 6

Staff Manager

Answer 6

Leads a group that creates indirect inputs.

Question 7

Project Manager

Answer 7

Responsible for the planning, execution and completion of projects.

Question 8

General Manager

Answer 8

Responsible for managing a clearly identifiable, revenue producing unit, such as a store, business unit, or product line.

Question 9

Psychology in Management

Answer 9

Learn how individuals interact with each other in various workplace settings.

Question 10

Leadership

Answer 10

The social and informational sources of influence that one uses to inspire action taken by others; also includes an understanding of when and how to use more formal sources of authority and power, such as position or ownership.

Question 11

Entrepreneurship

Answer 11

The recognition of opportunities (needs, wants, problems, and challenges) and the use of resources to implement innovative ideas for new, thoughtfully planned ventures.

Question 12

Strategy

Answer 12

Is the central, integrated, externally oriented concept of how man organization will achieve its objectives.

Question 13

Strategic Management

Answer 13

Is the body of knowledge that answers questions about the development and implementation of good strategies.

Question 14

P-O-L-C Framework

Answer 14

Provides useful guidance into what ideal job of a manager should look like.

Question 15

Planning

Answer 15

Is the function management that involves setting objectives and determining a course of action for achieving those objectives.

Question 16

Organizing

Answer 16

Involves developing an organizational structure and allocating human resources to ensure the accomplishment of objectives.

Question 17

Leading

Answer 17

Involves the social and informal sources of influence that you use to inspire action taken by others.

Question 18

Controlling

Answer 18

Ensures that performance performance does not deviate from the standards.

Question 19

Triple Bottom Line

Answer 19

The measurement of business performance along social, environmental, and economic dimensions.

Question 20

Pros of Triple Bottom Line

Answer 20

Keeps you focused on your impact on your community and environment rather than just your financials.

Question 21

Cons of Triple Bottom Line

Answer 21

Encourage organizations to have selfish motives for certain charitable acts.

Question 22

Corporate Social Responsibility (CSR)

Answer 22

Is a concept whereby organizations consider the interests of society by taking responsibility for the impact of their activities on customers, suppliers, employees, shareholders, communities, and the environment in all aspects of their operations.

Question 23

Organizational Citizenship Behaviors (OCB)

Answer 23

Voluntary behaviors employees perform to help others and benefit the organization.

Question 24

Group-Level Performance

Answer 24

Focuses on both the outcomes and process of collections of individuals, or groups.

Question 25

Team

Answer 25

Is a cohesive coalition of people working together to achieve the team agenda (i.e., teamwork).

Question 26

Group

Answer 26

Collection of individuals; the performance of a group consists of the inputs of the group minus any process loss that result in the final output