Chapter 1

Question 1

Human Resources Management (HRM) is defined as

Answer 1

The management of people in organizations to drive successful organizational performance and achievement of the organization’s strategic goals

Question 2

HRM involves ______ and _________ HRM systems (such as recruitment, performance appraisal, and compensation)…

Answer 2

Formulating and Implamenting

Question 3

Human Capital is

Answer 3

The Knowledge, education, training, skills and expertise of an organizations workforce

Question 4

What are three HR practices

Answer 4

– profit sharing, results-oriented performance appraisal, and employment security) have strong relationships with important accounting measures of performance (return on assets and return on equity)

Question 5

Specific management is

Answer 5

The scientifically analyzing manufacturing processes, reducing production costs and compensating employees based on their performance levels

Question 6

Human Resources Movement is

Answer 6

– A management Philosophy focusing on concern for people and productivity

Question 7

What is Employee Engagement?

Answer 7

the emotional and intellectual involvement of employees in their work, such as intensity, focus, and involvement in his or her job and organization

Question 8

HR professionals play a large role in lowering _____ _______

Answer 8

Labour Costs!!!

Question 9

HR professionals significantly contribute to strategy by…….

Answer 9

integrating internal stakeholder and external stakeholder expectations

Question 10

HR specialists are expected to be _______ _______ - Specialists who lead the organization and its employees through organizational change

Answer 10

Change Agents

Question 11

Environmental Scanning is success

Answer 11

Identifying and analyzing external opportunities and threats that may be crucial to the organizations

Question 12

Metrics are…

Answer 12

Statistics used to measure activities and results

Question 13

Balanced Scorecard is

Answer 13

a measurement system that translates an organization’s strategy into a comprehensive set of performance measures

Question 14

Productivity is defined as…

Answer 14

the ratio of an organization’s output’s (goods and services) to its inputs (people, capital, energy, and materials)

Question 15

Jobs in the Primary Sector would consist of?

Answer 15

Jobs in agriculture, fishing and trapping, forestry and mining

Question 16

Jobs in the secondary sector would be?

Answer 16

Manufacturing and Construction jobs

Question 17

Tertiary or service sector jobs are…

Answer 17

jobs in public admin, personal and business services, finance, trade, public utilities and transportation/communicatios

Question 18

Contingent/non-standard workers are –

Answer 18

workers who do not have regular full-time employment status

Question 19

Organizational Culture is…

Answer 19

The core values, beliefs and assumptions that are widely shared by members of an organization.

Question 20

What are some purposes of organizational culture?

Answer 20

• Comunicating what the organization believes in and stands for
• Providing employees with a sense of direction and norms
• shaping employees attitudes about themselves, the organization and their roles
• Creating a sense of identity, orderliness, and consistency
• Fostering employee loyalty and commitment

Question 21

List the order and steps of the HR Planning Process

Answer 21

• Job description
• Total Rewards
• Recruitment
• Selection
• Orientation
• Training
• Performance Management
• Employee Relations
• Labour Relations
• Separation
  o Voluntary (Attrition))
  o Involuntary