Chapter 1

Question 1

Define E-Commerce

Answer 1

E-Commerce is digitally enabled transactions between organizations and individuals

Question 2

How does E-Commerce differ from Ebusiness?

Answer 2

Ebusiness refers to digital enabling of transactions and processes within a firm involving information systems
Ebusiness does not involve commercial transactions across organizational boundaries where value is exchanged

Question 3

What are the 8 unique features of e-commerce technology?

Answer 3

Ubiquity
Global Reach
Universal Standards
Richness
Interactivity
Information Density
Personalization and Customization 
Social Technology

Question 4

What is the concept of Ubiquity?

Answer 4

The idea that e-commerce is available everywhere at all times from the desktop to the mobile phone
Shopping from anywhere!

Question 5

The concept of Global reach?

Answer 5

Permitting cross culture transactions with ease due to technology (ex buying cheap stuff from Chinese websites)

Question 6

Universal Standards are?

Answer 6

Shared by all nations world wide, most traditional commerce technologies however change from country to country.

Question 7

Define Richness?

Answer 7

The complexity and content of a message. Making websites cool!

Question 8

Interactivity allows for_________

Answer 8

two way communication between a merchant and consumer

Engaging customers in interactive ways

Question 9

Information Density

Answer 9

The total amount and quality of information available to all market participants

Question 10

Personalization and Customization

Answer 10

Personalizing and customizing websites and stuff… duhh

Question 11

Social Technology

Answer 11

Provides a many - many communication model

Facebook, Twitter etc

Question 12

Describe and identify Web 2.0 Applications

Answer 12

Web 2.0 applications such as social networks, photo and video sharing sites and blog platforms support high levels of interaction compared to traditional websites
Basically new technological advances on the web

Question 13

What are the major types of E-Commerce

Answer 13

B2C
B2B
C2C
Social E-Commerce
M-Commerce
Local E-Commerce

Question 14

Social E-Commerce is…

Answer 14

Commerce enabled by social networks and online social relationships

Question 15

M-Commerce -

Answer 15

the use of wireless mobile devices to enable transactions on the web

Question 16

Local - Ecommerce

Answer 16

Engaging customers based on geographic location

Question 17

Identify the factors that will define the future of ecommerce?
Hint, there is a lot meaning there is 7

Answer 17

1. Increase in Ecommerce activity bringing more or less people on the web to engage in Ecommerce
2. An increase in prices to cover the real costs of doing business
3. Ecommerce margins and profits will rise
4. Traditional fortune 500 companies playing a bigger role
5. Entrepreneurs creating new social applications and ecommerce advances
6. The number successful pure E-commerce companies will decline and will adapt to the brick and click strategy
7. Regulation of ecommerce and the web by government will grow both in the U.S and world wide

Question 18

Ecommerce involves three broad interrelated themes, what are they?

Answer 18

Technology - of course the technology is needed to properly use ecommerce
Business - Technology is the infrastructure, business is the heart as people create interest and excitement in e-commerce
Society- the pressures that global e-commerce places on contemporary society is critical to being successful in the e-commerce market place

Question 19

What are the two primary approaches to e-commerce?

Answer 19

Technical and Behavioural