Chapter 1

Question 1

Data Items

Answer 1

elementary description of things without meaning

Question 2

Information

Answer 2

data that is organized so that they contain meaning and value

Question 3

Knowledge

Answer 3

processed data and information to convey understanding and apply to current business problem

Question 4

Computer Based Information System

Answer 4

information system that uses computer technology to perform some or all of its tasks.

Question 5

Information Technology Components/ Information Technology Platform

Answer 5

1) Hardware
2) Software
3) database
4) network
5) procedures- combining components to process info and generate results.
6) people

Question 6

Hardware

Answer 6

physical devices

Question 7

Software

Answer 7

programs that enable the hardware to process data

Question 8

database

Answer 8

collection of related files or tables containing data

Question 9

network

Answer 9

connecting system in which computer share resources

Question 10

procedures

Answer 10

instructions for combining components to process info and generate results

Question 11

information technology services

Answer 11

IT Personnel use components to develop information systems, oversee security and risk, and manage data.

Question 12

information technology infrastructure

Answer 12

The IT compnonents (platform) and IT services

Question 13

application

Answer 13

computer program designed to support a specific rask or business process

Question 14

Functional Area Information Systems

Answer 14

supporting pillars of information systems. Supports functional areas within the organization: accousting, finance, OPS/ production, marketing, human resources. ERP.

Question 15

Enterprise Resource Planning

Answer 15

corrects any lack of communication between the functional areas.

Question 16

Transaction Processing System

Answer 16

supports the processing of data from the organizations basic business transactions.

Question 17

Interorganizational Information Systems

Answer 17

Information systems that connect two or more organizations.

Question 18

supply chain

Answer 18

flow of materials, information, money, services from suppliers of raw materials through factories and warehouses to end customers.

Question 19

electronic commerce systems (e-commerce)

Answer 19

another type of interorganizational information system that enables organizations to conduct b2b and b2c electronic commerce.

Question 20

knowledge workers

Answer 20

professional employees with expertise in particular area.

Question 21

office automation systems

Answer 21

support clerical staff, lower and middle managers, and knowledge workers. OAS develops documents, schedule resources, and communication,

Question 22

Business Intelligence Systems

Answer 22

computer based support for complex decisions for middle managers and knowledge workers.

Question 23

Expert Systems

Answer 23

duplicates the work of humans by applying reanoable capabilities, knowledge, and expertise within a specific domain.

Question 24

dashboards

Answer 24

timely information structured as reports. Special form of IS that support all managers of the organization