Chapter 1 Flashcards
What are the types of bones?
- long
- flat
- short
- irregular
- sesamoid
Give an example of KPI’s.
Monitoring time taken to answer calls- how long it takes for the issue to be delt with.
What are the functions of skeletal system?
- structure
- movement
- providing red blood cell production
- mineral storage
- protection of organs
What are the functions of the muscular system?
- movement
- bodily functions
- posture
What is a business plan?
Set of learning goals and a plan that will achieve these goals.
What is a ‘SMART’ goal?
S-sensible M-measurable A-achievable R-reachable T-timely
What are ethical standards?
Set of rules that are set by society and are seen as ‘the right thing to do’
Feedback is important because…
It will keep workers on track and gives improvement
Cultural well being is…
Participating in the community with freedom
Social wellbeing is…
Relationships and communication with others
Spiritual wellbeing is…
Feeling whole, centred and balanced.
Emotional wellbeing is…
How we feel and how we deal with stress.
Some signs of stress are….
- substance abuse
- absence from work
- poor performance
Some sources of stress are?
- work load
- family/work conflicts
Personal development is important because…
It will allow people to gain more knowledge and that will benefit the workplace.
