Chapter 1 & 2: Key Terms

Question 1

The term used to describe problems that focus on the client, the environment, and the interaction between them.

Answer 1

Problems in Living

Question 2

Study of the cultural, physical, and social development of humans and the variation in their customs and beliefs.

Answer 2

Anthropology

Question 3

The activities of planning and coordinating and, in some cases, delivering treatment strategies.

Answer 3

Case Management

Question 4

The knowledge, values and skills to perform several job functions in many human service settings.

Answer 4

Generalist Approach

Question 5

Establishing links among human service professionals and agencies to deliver quality services.

Answer 5

Networking

Question 6

When two or more human service organizations work together to better serve the client.

Answer 6

Partnerships

Question 7

The study of the mind and behavior.

Answer 7

Psychology

Question 8

The process of returning an individual to a prior state of functioning.

Answer 8

Rehabilitation

Question 9

The ability to care for one’s self.

Answer 9

Self-sufficiency

Question 10

Assistance to clients in meeting their social needs, especially those clients who either temporarily or long-term cannot care for themselves.

Answer 10

Social Care

Question 11

Assistance for those individuals who could provide for themselves but have failed to do so or have done so in a manner that deviates from society’s norms for appropriate behavior.

Answer 11

Social Control

Question 12

Supporting and encouraging fair treatment of all individuals in a society and opposing and confronting injustice.

Answer 12

Social Justice

Question 13

Study of the ways in which human societies influence the people who live in these societies.

Answer 13

Sociology

Question 14

Working together in groups or units to provide efficient an effective client services.

Answer 14

Teaming

Question 15

A growing trend in the human services to provide services to clients based upon knowledge about their effectiveness.

Answer 15

Evidence-based practice

Question 16

A job in which a person receives special education and training for it.

Answer 16

Profession

Question 17

The ability of the helper to be receptive to the client regardless of factors such as dress or behavior.

Answer 17

Acceptance

Question 18

A human service professional whose primary responsibilities are planning and organizing services.

Answer 18

Administrator

Question 19

Individuals who reside in the community and provide assistance and support to those in need without the benefit of education or training.

Answer 19

Community Caretakers

Question 20

The helper’s assurance to clients that their cases will not be discussed with others.

Answer 20

Confidentiality

Question 21

Individuals who help people cope with a variety of problems, including personal, social, educational, and career concerns.

Answer 21

Counselors

Question 22

A helping professional who commits to help clients negotiate the cultural divide that influences access and effective use of services and development of self-sufficiency.

Answer 22

Cultural Broker

Question 23

Acceptance of the client that allows the helper to see the situation or understand feelings from the client’s perspective.

Answer 23

Empathy

Question 24

Multifaceted trait that allows human service professionals to shift their perspectives of helping, clients, problems, and interventions.

Answer 24

Flexibility

Question 25

A human service professional who focuses on direct services to the client.

Answer 25

Frontline Helper

Question 26

A human service professional with diverse skills and functions that are applicable in a number of settings with a variety of client groups.

Answer 26

Generalist

Question 27

Human Service-Board Certified Practitioner certification indicates that the individual meets 11 core human service content areas.

Answer 27

HS-BCP

Question 28

An educated and trained individual who provides services to individual, families, groups, and communities in need.

Answer 28

Human Service Professionals

Question 29

The qualities or characteristics that make each person unique and distinctive from all other people.

Answer 29

Individuality

Question 30

Medical doctors who perform medical examinations, diagnose illnesses, treat injured or diseased people, and advise patients on maintaining good health.

Answer 30

Physicians

Question 31

Physician concerned with the diagnosis, treatment, and prevention of mental illness.

Answer 31

Psychiatrist

Question 32

Helping professionals who have advanced degrees in the study of human behavior and who provide counseling, perform assessments, and conduct research in that field.

Answer 32

Psychologists

Question 33

The process of learning about one’s self.

Answer 33

Self-awareness

Question 34

The act of deciding for one’s self a course of action or resolution to a problem.

Answer 34

Self-determination

Question 35

Numbers of like-minded individuals facing similar challenges that meet together to support each other.

Answer 35

Self-help Groups

Question 36

Professional with training in social welfare, human behavior, and the social environment who work with individuals, families, and groups.

Answer 36

Social Workers

Question 37

The helper’s ability to be patient and fair with each client.

Answer 37

Tolerance

Question 38

Statement of beliefs about what guides behavior and provides direction to people’s lives.

Answer 38

Values

Question 39

Individuals who provide a service to others without expectation of pay or financial benefit.

Answer 39

Volunteers