Chapter 1&2 BTF questions (127 questions) Flashcards by Ethan Leong

BTF Questions 2024 (Chapters 1-2) 1. Which of the following is NOT a secondary objectives of a business
A. Growth Of Sales
B. Improve Productivity
C. Reduce labour turnover
D. Increase shareholder wealth

1 D The primary objective that is profit maximization ultimately aims to increase shareholder wealth

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Mr. Boula-Constantino buys stuff often from Mayor and Dolce’s Groceria. What do you think he expects from the store every time he comes to buy their products?
A. Fair Terms Of Trade
B. Prompt Payment
C. Pension
D. Safe Working Environment

2 A The answer is (A) as Mr. Boula-Constantino is a customer. Prompt payment is expected by suppliers. Pension and a safe working environment are expected by directors/managers and employees/trade unions.

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Madame Salmona likes to eat salmon. She ate it everyday in fact. In her youth, her father ran a small bakery in the middle of town. Each day, she would go out and catch salmon for her father so that her father can make his famous Salmon Au Pan Rustic, a special French baguette with salmon as its filling. As she grew up, she found fishing salmon to be pretty fun and so she set up a company to fish salmon in large quantities. As this was her business, she would frequently take a small batch of salmon back to her house out of the ones which were caught to can for her personal use. One day, one of her friends came for tea and tried it and suggested to Madame Salmona to sell some of canned salmon around the neighborhood as they were very good. In which Madame Salmona did over the next three years. The question now is, what industry does her organization specialize in?
A. Manufacturing
B. Service Industry
C. Agriculture
D. Retailing

3 C The answer is (C). (B) is most definitely out of the picture as she runs no service industry and (A) and (D) is wrong as the questions asks what does her ‘organization’ specialize in. The answer is (C) as her real organization specializes is catching and selling salmon which is also her main form of business.

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A company director writes a statement stating he wishes to spend or invest more in its Research and Development programme in order to improve its technology. Which statement is it referring to?
A. Mission
B. Goal
C. Primary objective
D. Secondary objective

4 D Technology is one of the secondary objectives that support the primary objective of wealth maximisation of its owners.

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The Commercial Banking Manager of HSBC Petaling Jaya has communicated to its direct operational staff to improve on the time taken to serve customers. The manager has set a Key Performance Indicator (KPI) of 5 minutes per customer as a target to be achieved. What kind of standard has the manager of HSBC Petaling Jaya implemented?
A. Quality Standard
B. Cost Standard BTF Questions 2024 (Chapters 1-2)
C. Physical Standard
D. None of the above

5 A Improving on time taken to serve customers does not reflect (B) Cost Standard or (C) Physical Standard thus it refers to (A) Quality Standards as it can take a variety of forms.

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A statement about what an organization wants to become, which sets out an organization’s long term future, is referred to as:
A. Mission
B. Vision
C. Primary objective
D. Secondary objective

6 B Vision is a statement about what an organization wants to become. It should give shape and direction to an organization’s future. A vision should stretch an organization in terms of its current position and performance yet at the same time it should help employees feel involved and motivated to be part of the organization’s future.

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A statement that sets out what the organization purpose is and wishes to achieve in the long term is referred to as:
A. Mission
B. Vision
C. Primary objective
D. Secondary objective

7 A Mission represents what the organization wishes to achieve in the long term. A mission applies to all parts of an organization and in that sense serves to bind the many parts of an organization together.

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Organisations differ in many ways. Which two of the following ways does a public company in the fast food industry differ from a general partnership in the same industry?
A. Activity
B. Legal status
C. Sources of finance
D. Profit or non-profit orientation

8 B, C Both organisations have the same activity and profit orientation. However, a public company has a legal status of a separate entity while a partnership has no separate entity. The sources of finance also differ.

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Two of Moonlight Tours plc.’s stakeholder groups are putting the company under pressure to show more concern for the welfare of their employees. These are most likely to comprise which TWO of the following groups?
A. Customers
B. The public at large
C. The government
D. Lenders

9 B,C The public at large and the government are stakeholders who have concern for the welfare of employees in any business. Customers are concerned about their custom and lenders, about the money lent to the business.

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Which two of the following is the element of mission?
A. Purpose
B. Vision
C. Policies and standards of behaviour
D. Aim

10 A, C Purpose, Values, Policies and Standards; Strategy are elements of a Mission.

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Objectives set should have which of the following characteristics?
A. Time-bound
B. Measurable
C. Sustainable
D. Suitable E. None of the above

11 A, B Objectives should be SMART: Specific, Measurable, Achievable, Relevant, Time-bound

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BTF Questions 2024 (Chapters 1-2) 12. What is the common expectation of customers, suppliers and business partners?
A. Fair terms of trade
B. Prompt Payment
C. Continuity of Custom
D. Interest

12 A (B)Prompt payment and (C) Continuity of custom is expectation of suppliers and business partner but not customers. (D) Interest is expectation of lenders.

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Which THREE of the following are mission statements of a business produces handbags?
A. We will be the most popular brand among ladies in the world.
B. We aim to increase 20% revenue in five year.
C. We will use the latest technology in production systems.
D. We intend to produce handbags in newest design. E. We will reduce producing leather handbags up to 30%. F. We intend to join venture with Gucci.

13 A,C,D Mission is the reason for an organisation to exist, so its statement should be general. BTF Questions 2024 (Chapters 1-2)

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The operational goal for Hi-Technology plc. is to lower the cost of production of the smartphones by 5% by 2016 which last year was 4%. Which of the following characteristics of SMART is the goal lacking of?
A. Specific
B. Measurable
C. Achievable
D. Relevant E. Time-bounded F. None of the above

14 F The operational goal is specific by stating the company wants to lower the cost of production by 5% and it is measurable and achievable. The goal is relevant to the company as smartphones production is the main activity of the business. The date of 2016 is time-bounded

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In the past 3 years, directors of Squek Plc. have run the company in a way that is structured to solely increase their prestige in the business. According to Baumol, this is often referred to as:
A. Wealth maximisation
B. Maximisation of sales revenue
C. Cost minimisation
D. Minimisation of social impact

15 B Baumol argued that businesses act to maximise sales revenue wherever managers are rewarded or revered for the size of the organisation for which they work rather than its profitability or performance

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To see whether an organisation is a business or not, it would be necessary to enquire as to the nature of its:
A. Primary objective
B. Mission
C. Vision
D. Secondary objective

16 A Organisations whose primary objective is to make profits for their owners are classified as businesses

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How do managers benefit personally from revenue maximisation? (Choose two answers)
A. Increase of company’s market share.
B. Increase of salaries.
C. Decrease of intensity of rivalry. BTF Questions 2024 (Chapters 1-2)
D. Prestige of running a successful company.

17 B,D Managers benefit personally because of the prestige of running a large and successful company, and because salaries and other benefits are likely to be higher.

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The chief executive of Summerbay Travel is currently involved in preparing a brochure outlining the services provided by the travel agency. In that document the chief executive hopes to see the agency become the largest travel agency in Malaysia by 2020. The executive is stressing the agency’s:
A. Vision
B. Mission
C. Primary objective
D. Secondary objective E. Aim F. Strategy

18 A Vision concern how the agency sees itself at some future time.

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Cashewnut plc’s objective for its marketing department is ‘increasing sales within a year’. On which of the SMART criteria for objectives does this objective fail?
A. Specific
B. Measurable
C. Relevant
D. Time-bounded

19 B The objective is time-bound and specific, and being related to the marketing division it can be said to be relevant. However, there’s no clue of how much the ‘increase’ is to be measured.

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ABC Aid is a charity providing medical services in cities in UK. The chief executive is currently involved in preparing an information document outlining the services provided by the charity. In that document, the chief executive hopes to stress that in providing its services the charity is always seeking to operate at maximum efficiency. In stressing this aspect of the charity’s operation, the chief executive is highlighting the charity’s?
A. Vision
B. Mission
C. Primary Objective
D. Secondary Objective

20 D The primary objective of a non-profit organization is provision of medical services, while doing this efficiently would be an example of secondary objective.

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For each of the following statements, select the one with the operational objective.
A. Customers expect good quality of products or services from business. Banana Car Rental Ltd aims to satisfy all their customers by giving flexible services based on their requirement.
B. Banana Car Rental Ltd plan to increase their revenue by 20% in the next two years.
C. Banana Car Rental Ltd provides training to their workers for better skill development.

21 B A. Non-operational aim is the qualitative goal. Customer satisfaction will change when circumstances change. It is hard to measure and quantify. B. Operational objective is the quantitative goal. The objective is measurable (revenue increase by 20%) and time-bound (the deadline to complete the objective is in the next two year). C. Train their worker for BETTER skill development is not a measurable term, thus the answer is non-operational aim.

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Jacqueline is the managing director of Wongaline Plc. As a risk averse person, she always prioritizes the minimisation of risks. Due to recent relaxation of government regulations, there has been a sharp increase in the number of new entrants into the industry. In response to this, Jacqueline and the other directors decide to reduce the prices of Wongaline Plc’s products to retain market share. BTF Questions 2024 (Chapters 1-2) They believe this is the best strategy to protect Wongaline Plc’s prestige in the industry, and hence protect the prestige of their jobs. What is most likely Wongaline Plc.’s current objective?
A. Profit maximisation
B. Wealth maximisation
C. Revenue maximisation
D. Satisficing profits

22 C The main reason behind the reduction in prices is to retain Wongaline Plc’s market share in the industry - by forcing out any new competitors, and discouraging any potential competitors from entering the industry. To do so, Wongaline Plc is hoping that customers respond to the lower prices by buying Wongaline Plc’s products, thus increasing sales, and possibly, sales revenue.

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In a high-competition and slow-growth industry, a company has a mission of increasing the company’s sales by 30% within one year. Which two of the following criteria are not satisfied by this mission?
A. Specific
B. Measurable
C. Achievable
D. Relevant E. Time Bounded

23 C,D Due to the current conditions faced by the industry - a mission of increasing sales might not be achievable or relevant.

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“Our priority will be focused on generating the revenue effectively instead of increasing the wealth of shareholders.”, said Mr. Bingsu. However, it was reported that the shareholders were pleased and satisfied with the company’s generated profit. This demonstrates that the top managerial staff practices. . .
A. Profit satisficing
B. Wealth maximisation
C. Revenue maximisation
D. Profit maximisation

24 A Shareholders were pleased and satisfied despite the wealth of shareholders not prioritized

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25. What do employees typically expect of a business? Choose TWO. A. Fair terms of trade B. Repayment of capital C. Career progression D. Reasonable environmental and other business practices

25 C, D Fair terms of trade are expected by customers and suppliers, while repayment of capital is expected of lenders

26. Which one is included in the wide areas of social responsibilities? A. Product development B. Management of risk C. Profit maximisation D. Impact on the natural environment

26 D BTF Questions 2024 (Chapters 1-2)

27. Select the correct sequence of planning and control system (1) Objectives (2) Actual performance (3) Comparison of performance with plans/standard (4) Setting of plans and standard A. 1,2,3,4 B. 1,4,2,3 C. 2,1,3,4 BTF Questions 2024 (Chapters 1-2) D. 4,3,2,1

27 B The correct sequence should be setting out objectives > carrying out planning and strategy on ways to achieve the objectives > carry out the plan > compare the actual performance with plans and standard to identify whether control action need to be carried out or not

28. Determine which of the following examples meet the requirement for an operational objective (SMART) for a T-shirt company that has an annual output of 8 million T-shirts in the previous year: A. Achieve sales of $80 million B. Achieve production goal of 5 million shoes in 3 months C. Make more shoes than Adidas during the year D. Produce 9 million T-shirts over the course of 2018

28 D A is not time bound, B is not relevant, C is too vague, D is specific, measurable (9 million), achievable (9 million vs 8 million), Relevant (T- shirt), and time bounded (2018)

29. Kevin Ltd is a company that makes chocolate bars, its goal for the year is to achieve a sale of 100000 chocolate bars, to achieve this goal Kevin Ltd must focus all its financial resource on marketing and distributing its chocolate bars, what is Kevin Ltd trying to achieve: A. Profit maximisation B. Revenue maximisation C. Wealth maximisation D. Satisficing

29 B because its aim is to focus on sales at all cost ignoring profit and any other factors

30. Albert Ltd is a company that produces paper, it is known that he pays his suppliers on time, provides good quality goods to his customers, pays his loans before they are due and provides shareholders of the company with a reasonable profit. However, it is also known that environmental specialist claims that the production process in Albert Ltd produces a lot of chemical waste and is polluting the surrounding environment. Albert Ltd is a company that is responsible for all its stakeholders: A. TRUE B. FALSE

30 B it did not show responsibility to the environment which is one of its stakeholders.

31. X is a new manager and he wishes the company to reach a desired level of performance. Therefore, he went to the company’s factory and observed the workers. He realized some of the workers are redundant and he needs to dismiss some of the workers. What standard is X trying to achieve? A. Physical standard B. Cost standard C. Quality standard D. Quantity standard

31 B Dismissal of workers reduces payroll cost. A is wrong because physical standard is about units of raw material per unit produced. C is wrong because dismissal of workers doesn’t affect the quality of products produced by company. D is not in the standards to be met to reach the desired level of performance.

32. XXX plc only sells their products to some certain specialty stores and charges at a slightly higher price than its competitors. What objective is XXX plc trying to achieve? A. Maximise profit B. Market position C. Compliance D. Minimise risk

32 B As these products are not easily available to the public, they may believe these products are the top-of-the-line models and would desire them more. In this case, the company positions themselves as having higher quality products in the markets.

BTF Questions 2024 (Chapters 1-2) 33. The chiefs of Cong Ltd have selected three individuals of its unionised workforce to an inner board of trustees. The council makes proposals to the organisation’s fundamental directorate about all parts of the organisation’s procedures and strategies. These arrangements show the organisation’s concern towards which stakeholder? A. Customers B. Trade Unions C. Suppliers D. Shareholders

33 B

34. The actions, obligations and activities of an organisation in achieving sustainability is known as A. Business ethics B. Sustainability C. Corporate responsibility D. Reversibility

34 C

35. The secondary objective for Jake Clothes Ltd is: ‘To increase sales of the clothes up to 40%’. On which of the SMART criteria of objective does this secondary objective fail? A. Relevant B. Specific C. Time-bounded D. Measurable

35 C

36. In a company, which party is not considered as secondary stakeholders? A. Directors/Managers B. Government and its agencies C. Shareholders/partners/proprietor D. The natural environment

36 C Shareholders/partners/proprietor are the only primary stakeholders in a business, not secondary

37. Which of the following is not an element of mission in a business? A. Policies and standards of behaviour B. Values C. Technology D. Strategy E. Purpose

37 C Technology is a secondary business objective

38. The goal of AXA Ltd for year 2017 is to increase the sales by 7% which is an increment of 2% compared to last year’s. Which type of goals is described? A. Aim B. Objective C. Purpose D. Plan

38 B Objective is quantitative goal involves numerical figures. Aim is qualitative goal. Purpose and plan are not goals at all.

BTF Questions 2024 (Chapters 1-2) 39. What is the correct sequence for the planning and control system? I. Actual performance II. Objectives III. Comparison of performance with plans/standards IV. Plans and standards A. IV,III,II,I B. II,IV,I,III C. II,III,I,IV D. IV,II,I,III

39 B

40. After 5 years since Alibaba Ltd commenced its business, Alibaba plans to expand their business to East Malaysia. After discussing at the Board, they decided to maximize the revenue regardless of the cost, as long as they do not make a loss. The most effective way is to give discounts. All the Alibaba outlets in East Malaysia will be having sales to attract more customers so that people in East Malaysia is aware of their brand. Besides, they plan to spend more money to advertise their brand in all the big cities of East Malaysia. Which priority is Alibaba focusing? A. Wealth maximization B. Profit satisficing C. Revenue maximization D. Sustainability

40 C

41. Sunshine Education is owned by a group of volunteers from various backgrounds, which strives to end education inequality in the country. They recruit young undergraduates and professionals from all over the country to teach in schools in need, especially the ones in rural areas, which do not have sufficient resources for education like teachers. They fund their operations from donations from public and individuals. Lilith Plc is a car manufacturing company owned by a group of foreign investors which aims to make as much profit as they can from the industry. They fund their business operations by issuing shares to the public and obtaining loans from banks. In what ways do Sunshine Education and Lilith Plc differ? A. Ownership, size and legal factor B. Activity, profit or non-profit organisation and technology C. Activity, sources of finance and size D. Activity, profit or non-profit organisation and sources of finance

41 D Ownership refers to whether it is from private or public sector. Activity refers to what the organisation does (i.e. Sunshine Education focuses on education services while Lilith Plc focuses on manufacturing cars). Lilith Plc is profit-oriented while Sunshine Education is not profit oriented. Sunshine Education funds their voluntary operations from public and individuals donations whereas Lilith Plc raises funds by issuing shares to the public

42. ABC College is an organization that is limited by guarantee, thus the organization does not aim to maximize profit or wealth for its owners. However, ABC College focuses on providing goods and services to their beneficiaries at minimized cost. Based on the description above, which type of organization is ABC College? A. Profit-oriented organization B. Non-profit organization C. Limited liability organization D. Unlimited liability organization

42 B Non-profit organization are structured and run like business, they don't aim to maximize profit and wealth for their owners, but instead are focused on providing goods and services to their beneficiaries at minimized cost, a guarantee organization has no share capital. BTF Questions 2024 (Chapters 1-2)

BTF Questions 2024 (Chapters 1-2) 43. Puffy is a local cosmetics company located in the urban area. The company complies with the United Kingdom's laws on animal testing. The business also takes into account that it needs to constantly research and improve the quality of its products. What expectations would this company provide for its community? i. Product development ii. Welfare of customers iii. Jobs iv. Compliance with regulations A. i,ii B. ii,iii C. i,iv D. All of the above

43 D Puffy is located in the urban area, therefore there is a flow of jobs. Complies with the nation's laws. Research and development of the product. Lastly, improved products takes into account the welfare of its customers.

44. ABC, a newly incorporated company produces tennis rackets and sells them at the price of $50, where the market price is $55. The directors hope that this could increase their market share. The situation above explains revenue maximization. A. True B. False

44 A ABC acts to maximize revenue (not necessarily profit or wealth) is in order to maintain or increase its market share, ensure survival, and discourage competition.

45. In 2017, the Association of KFC Franchisee Inc. has introduced its new strategy plan. A group of investors who are interested in setting up a franchise in their town had looked into the strategy plan. "The Association of KFC Franchisee Inc. is united to protect, promote and advance the mutual interests of all member franchisees and the Kentucky Fried Chicken system." The statement is a: A. Goal B. Mission C. Standard D. Plan

45 B Mission is the business' basic function in society expressed in terms of how it satisfies its various stakeholders

46. Lily is a primary stakeholder of A Ltd. She has invested money into A Ltd, and management of A Ltd will inform her regularly about the current position of the company as she does not manage the company. Lily is? A. Shareholders B. Partners C. Proprietor D. Customer

46 A Since Lily doesn’t involve in the management of the company, she isn't a proprietor.

47. For a business which aims to maximise profit as much as possible. Which of the following is not one of its secondary objectives to support its primary objective? A. Technology B. Profitability C. Productivity D. Market position

47 B Profitability is a primary objective

48. In the system of planning and control, if there are deviations identified in the comparison of actual performance with plans. What action(s) should be done to correct the difference? BTF Questions 2024 (Chapters 1-2) A. Adjust the plan B. Adjust how the plan is performed C. Adjust the plan or adjust how the plan is performed D. None of the above

48 C Where there is a deviation from plan, a decision has to be made as to whether to adjust the plan (if it was unachievable) or adjust how the plan is performed (if performance was sub-standard).

49. CW plc is a manufacturer of clothes. It manufactures different type and colour of clothes to a huge range of customers across Malaysia. It has a very good reputation in producing quality shirts with reasonable prices. It obtains raw material of their clothes from their own source. Which of the following is their primary and secondary stakeholders? A. Primary: Shareholders; Secondary: Lenders, Public, Suppliers B. Primary: Shareholders; Secondary: Customers, Lenders, Public C. Primary: Shareholders; Secondary: Suppliers, Customers, Lenders, Public D. Primary: Shareholders; Secondary: Government, Customers, Suppliers, Lenders, Public

49 B Since CW plc is a public company, so they offers shares to the public, their primary stakeholder is their shareholders. The company obtains raw material from their own sources, so their secondary stakeholders exclude suppliers, so B is the most appropriate answer.

50. Summer Holiday Ltd is a company offering vacation packages, it has been running the business for a few years now. Due to economic downfall, its sales hasn't been growing since 2016. Summer Holiday Ltd has just proposed a new objective: "Our company aims to increase sales by 10% by 2017". Which characteristic is this objective lacking based on the SMART criteria? A. Specific B. Measurable C. Achievable D. Time-bound

50 C As Summer Holiday Ltd.'s sales has not been increasing for the previous year, it is kind of impractical to increase sales by 10% within a year of time, hence making its mission unachievable

51. The government established a lot of kindergartens in small villages because they want to provide education to the poor who cannot afford to send their children to kindergarten. The question now is, what sector and industry does the organization engage in? A. Private Sector, Service Industry B. Private Sector, Retail Industry C. Public sector, Service Industry D. Public sector, Retail Industry

51 C It is a public sector organisation because it is established and managed by the government, and also it provides education (Service industries) to people.

52. Charles constantly reminds his teammates to complete their respective task punctually. Which team role does he play? A. Shaper B. Finisher C. Evaluator D. Company Worker

52 B Punctuality is the key word here. The finisher is the progress chaser who ensures timetables are met

53. In Petra Ltd, employees are often afraid to approach their manager, Mr. Sam Jones because he is well-known for being hot tempered. What leadership style does Mr. Sam Jones exhibit? A. Exploitative - Authoritative BTF Questions 2024 (Chapters 1-2) B. Benevolent - Authoritative C. Consultative D. Participative

53 A Subordinates are motivated by threats and there is little communication between superior and subordinates. These are some of the characteristics of an exploitative-authoritative leadership style

54. Which of the following are not one of the four P's of the marketing mix for products? A. Price B. Place C. Promotion D. Process

54 D Process is for services marketing

55. An example of a segmented market would be: A. Phillips markets its product to all residents of the European Union with one marketing mix based on the concept 'Sense and Sensibility'. B. High-income and low-income consumers being treated the same at Marks and Spencer (M&S). C. A garden nursery seeing residents of urban areas and rural areas as one market needing trees. D. Honda separating its potential customers into economy car buyers and luxury car buyers.

55 D The aim of segmentation is to identify segments in the market where identifiable differences exist between segments (segment heterogeneity) and similarities exist between members within each segment (member homogeneity)

56. A manufacturer of children's clothing offers retailers substantial financial rebates if their monthly sales exceed agreed values. Which type of power can be described? A. Reward power B. Legitimate power C. Coercive power D. Expert power

56 A Based on access to not control over valued customer.

57. Christina's team leader has a role that as a member of the team she makes helpful interventions to avert potential friction and tends to keep team spirit up and allow other members to contribute effectively. Her diplomatic skills together with her sense of humour are assets to their team. She's good in listening, coping with awkward people and to be sociable, sensitive and people oriented. What is Christina's team role in terms of Belbin's team role theory? A. Evaluator B. Team Worker C. Company Worker D. Resource Investigator

57 B The team worker is concerned with the relationships within the team; is supportive and defuses potential conflict situations.

58. Group is a collection of people with: 1. common sense 2. common sense of identity 3. common sense of purpose 4. communication between them A. 1, 2 and 3 B. 1, 2, and 4 BTF Questions 2024 (Chapters 1-2) C. 1, 3 and 4 D. 2, 3 and 4

58 D A collection of people with the following characteristics: 1. Common sense of identity, 2. Common aim or purpose, 3. Existence of group norms (i.e. expected/accepted standards of behaviour), 4. Communication within the group, 5. The presence of a leader BTF Questions 2024 (Chapters 1-2)

59. Michelle is a manager in the marketing department of her company. She does not have any academic qualifications in marketing however many of her colleagues describe her as charismatic and she is often able to negotiate with her seniors to get the appropriate resources. She also has 21 staff reporting to her. What type(s) of power can Michelle exert as a manager to ensure a project is completed on time? A. Coercive power B. Reward power C. Position power D. Expert power E. Personal power F. Negative power

59 B, C, E Michelle has reward power by virtue of the fact she manages 21 marketing staff and has position power as their manager. Her charismatic personality and ability to negotiate shows she also possess personal power. As she does not possess any academic qualifications in marketing she does not have expert power. There is no information to base an assessment of her coercive or negative power

60. Which of the following statements about authority, responsibility and accountability are true: A. When a manager delegates work to his subordinates, he also delegates authority, responsibility and accountability B. In a management hierarchy, those at the bottom are accountable to those who have a higher position than them C. As the direct operational staff are the people who are doing the work, hence they have the most position power D. The manager at the very apex which is the Chief Executive has the ultimate authority but does not bear any responsibility to the shareholders

60 B Workers and managers who are in a lower position in the management pyramid are accountable to their superiors. (A) is false as accountability cannot be delegated. (C) is false as the direct operational staff possess the least amount of position power as power decreases when going down the management hierarchy. (D) is also false as the Chief Executive bears the ultimate responsibility to the shareholders

61. Which of the followings is condition of benevolent-authoritative leaders in an organisation? A. Motivated by rewards B. Increasing degree of delegation C. Little communication D. Moderate amount of teamwork

61 A,C In benevolent-authoritative, there is (B)some degree of delegation, and (D) little teamwork.

62. Browny is a manager managing subordinates' doing renovation in the small partnership. He gives advice to his line manager on technical things based on his experiences. However, sometimes Browny's advices seem to be ignored by his superior which causes many problems to the organisation. Which of the following is the possible solution to the dilemma that can be done by the partners? A. Clear differentiation of line and staff authority B. Should be involved in implementing his advices C. Communicate regularly with the line manager. D. Use functional authority

62 D There is no necessity to differentiate as Browny is already a staff manager. Solution B is to solve problems where staff managers have lack of responsibility for their idea. Communication with the line manager may be relevant but it shouldn’t be done by the partners. Functional authority have a bigger power to set rules and regulations to solve the problems.

63. Hightech Plc. is a company which has strict control over their staff and production; they aim to be the IT leader in the world, so they decided to an IT BTF Questions 2024 (Chapters 1-2) product such as a smart phone which can turn into invisible phone by tapping the phone screen twice. What types of business culture the company has and it is orientated towards? A. Human relations culture; Marketing orientation B. Internal process culture; Sales orientation C. Open systems culture; Production orientation D. Rational goal culture; Product orientation

63 D The company control over staff and its productions shows the tension of the company is having control, whereas they aim to be the IT leader shows that they will consider external analysis and so it shows it is rational goal culture. The company aims to produce special product without consider customers' needs shows that their type of market management is product orientation.

64. Which of the following statement is false? A. R&D function is a part of operations function B. One of the purpose of HRM is to maintain the effective workforce which matches the requirement of the business. C. Procurement may be part of operation function or it can be a function on its own. D. The suitability of product for its stated purpose must be taken into account when dealing with the marketing mix

64 A R&D function is not necessary part of operations function. Sometimes it can also be part of marketing function and sometimes it can even be a separate function entirely.

65. Superiors of Lucas Ltd company consult their subordinates for decision making but does the final decision. Their motivation is by rewards and there is a moderate amount of teamwork in this company. According to Likert's authoritative- participative continuum, which of the following is the best description for its leadership style? A. Exploitative-authoritative B. Benevolent-authoritative C. Consultative D. Participative

65 C Exploitative-authoritative(A) includes the decisions are imposed by managers on subordinates, and the subordinates are motivated by threats. Benevolent-authoritative(B) has the master-servant relationship and subordinates are motivated by rewards. Participative(D) leadership styles includes superiors that have complete confidence in subordinates and their motivation comes from rewards and participation in objective- setting.

66. Which two of the following qualities represent a human relations culture? A. Inward-looking B. Control C. Flexibility D. Outward-looking

66 A,C Inward-looking and flexibility are the essential qualities of a human relations culture.

67. Jeffery a manager in Moonway plc., has to re-arrange a staff rota after a staff member fell ill. According to Mintzberg, this would form part of Jeffery's: A. Decisional role B. Interpersonal role C. Disseminator role D. Informational role

67 A Mintzberg's managerial roles are interpersonal, informational and decisional. This is a simple decision A for Jeffery

68. Granny plc. has decided to support the launch of its latest product by means of a major television advertising campaign. This is an example of: A. Pull promotion B. Push promotion C. Combination of push and pull promotion D. Personal selling

68 A Tv advertising is addressed to consumers to 'pull' them in and encourage them to demand the goods A BTF Questions 2024 (Chapters 1-2)

BTF Questions 2024 (Chapters 1-2) 69. Original research into products to obtain new scientific or technical knowledge or understand in is called? A. Pure research B. Market research C. Product research D. Applied research

69 A Pure research is the original research to obtain new scientific and technical knowledge or understanding. There is no obvious commercial or practical end in view.

70. Fiona is the general manager of A Plc. She generates effort and commitment amongst her staff, towards meeting objectives of the company. In terms of management process, Fiona is A. Planning B. Organising C. Controlling D. Leading

70 D The 'leading' role of managers is to generate effort and commitment.

71. Cecilia is working under Bob plc. She is a necessary individual that ensures that the timetables are met and also acts as a progress chaser. What role is Cecilia playing in Bob plc. A. Finisher B. Leader C. Company worker D. Team worker

71 A Finisher is unpopular, however a necessary individual in a team. A finisher acts as a progress chaser that ensures that the timetables met.

72. George is working as a human resource manager in Ramly plc. The company is identifying the motivation that is affecting George's working performance. Which THREE of the following is classified as motivating factors? A. George's annual salary B. George's recognition in the company. C. George's working condition D. Responsibility E. The challenging task and work given to George F. Ramly plc.'s policy and administration

72 B,D,E Company policy and administration, salary and relationship with other staff are hygiene factors, not motivating factors.

73. What is the possible solution for staff manager's lack of seniority? A. Clear demarcations for line and staff managers. B. Use functional authority. C. Communicate regularly with the line managers. D. Staff managers should be involved in implementing their suggestions.

73 B The possible solution for this problem is by using functional authority via policies and procedures

74. "Onasis massage chairs with 0% installment payment and extra 3 years warranty". Which element of product mix is in terms of marketing? A. Augmented product B. Functional product C. Basic product D. Actual product

74 A This is an augmented product which can be thought of as having more features.

BTF Questions 2024 (Chapters 1-2) 75. Hubert is a general manager with Tapster Ltd. He and his team decided to use the pull promotion. Which activities promotes pull promotion? A. Advertising B. Direct Selling C. Encourage distributors to stock D. Budgeting

75 A Advertising is directly exposed to consumer via media channel in a result consumer will purchase the product. High demand from consumer will resulting intermediaries to stock the goods which complete the chain of sales.

76. Coke plc has sponsored a national taekwondo tournament with soft drinks but has requested to print out their brand name on the tournament's banners as the condition of their sponsorship. What form of promotion in the marketing mix has Coke plc performed? A. Advertising B. Direct Marketing C. Public Relations D. Sales Promotion

76 C Coke plc exercised promotion in the form of public relations (C) as it involves creating a good brand name for the company by sponsoring the event. It is not advertising (A) as advertising means promoting to a mass public, the taekwondo tournament only involves a limited number of people. Direct marketing (B) on the other hand involves sending popups, mailshots. to customers' personal emails and websites and sales promotion (D) are offers like buy 1 free 1 which is not the case.

77. Lowa plc operates in a fast moving consumer goods market, where it is a medium- sized player. During bad economic times, when determining how much to charge its customers for one of its established products, the TWO influences on Lowa plc will be its...? A. Customers B. Corporate Objectives C. Competitors D. Costs

77 A and C FMCG are highly competitive markets so the prices charged should be based on competitors' prices especially during bad economic times. It is understood that during bad economic times customers would be price sensitive, therefore A is also an answer.

78. Sam is a manager in Steward plc. He trains his subordinates by giving some degree of responsibility delegation and rewarded them to motivate them in completing the tasks. However, he has a master-servant relationship with his subordinates where there is little communication between them. According to Rensis Likert's, what form of leadership style would this be categorised in? A. Consultative B. Exploitative-authoritative C. Participative D. Benevolent-authoritative

78 D Benevolent-authoritative leadership style is where the leadership is by a condescending form of the master-servant relationship and there is some degree of delegation of responsibility. Subordinates are motivated by rewards and there is little communication between employers and subordinates. Little teamwork exists in this form of leadership style.

79. Sarah is the manager of Bestro plc and she wishes to purchase tickets to a concert for her business associates. She has the authority to purchase tickets up to $600 but she convinces her manager, Abigail to authorise the purchase of VVIP zone tickets which costs $1000. This is an example of Sarah exercising ... A. Authority without power B. Power without authority C. Power with authority D. Delegation of authority

79 B Booking a VVIP zone seat is not within Sarah's authority as the company has only allowed her to have a concert ticket up to $600, but she exercised her persuasive power over Abigail and managed to persuade her to book the seat, thus she has the power but not the authority(B). Delegation of authority (D) occurs when a superior gives to a subordinate the discretion to make decisions within a certain sphere of influence. Sarah did not delegate any form of authority to anyone. BTF Questions 2024 (Chapters 1-2)

80. Cheesy and Wedges went for the movie, Beauty and The Beast in TGV cinema. They bought couple seat tickets and were given popcorns and soft drinks for free. Which TWO of the following are the actual products they get? BTF Questions 2024 (Chapters 1-2) A. Popcorns and soft drinks B. Couple seat C. The movie D. Entertainment

80 B and C In this scenario, popcorns and soft drinks are augmented product whereas entertainment is the core product, which is the benefit or value customers gained.

81. There are 6 people in a team, Jeannie, Jannie, Juddie, Jackie, Jimmie and Joshie. They are assigned to invent a product which will be useful to the public by their supervisor. Which of the following will result in an ineffective team? A. Both Jeannie and Jackie are a perfectionists but Jeannie likes Jackie so she always follows Jackie’s instructions. B. Jeannie, Jannie and Juddie always invite the team members to have lunch together as a bonding session within the team while Jackie, Jimmie and Joshie will work in accordance with the plan. C. Juddie are able to give ideas to improve the functions of the product but Jimmie, Jannie and Joshie always criticise her ideas. D. Jannie makes sure that everyone completes their tasks before the deadline.

81 C There are no equal number of plant and evaluator in a team which will result in the failure of producing a product because the ideas cannot be concluded.

82. Chong is a manager in the accounting department of his firm. He has a professional qualification in ACCA as a chartered accountant. Moreover, he has five subordinates reporting to him. The subordinates are delegated with proper amount of work by Chong. What are the two types of powers can Chong exert as a manager? A. Referent power B. Position power C. Expert power D. Negative power

82 B and C B. Chong is associated as a manager in the organisation and has the power to authorise the business activities. C. Chong have professional qualification (ACCA).

83. Hard and soft approaches to HRM have been identified. Hard approach involves the functions of HRM to maximize employee effectiveness and control staff costs. Which of the followings is not the features of hard approach? A. High rate of labour turnover B. Employees are paid sufficient wages C. Authoritative leadership style D. Delegation of authority to lower level staff

83 D Hard approach has high degree of centralization and minimal delegation, thus a lot of supervisory work needs to be done by the manager.

84. Verywordy Plc. is facing some operational issues, and its directors have brought in a group of management consultants to offer solutions. The team of consultants, with reference to the industry’s practices, instantly identified the root cause of the problem, and then coordinated among themselves on the areas each should focus on. However, despite coming up with detailed action plans for the directors to choose from and implement in a very short period of time, the directors felt even more confused. They thought there was an overload of information, with some strategies being not that competitive or relevant to the business. To solve this problem, more of which of Belbin’s team roles should be brought into the team? A. Resource-investigator B. Evaluator C. Finisher BTF Questions 2024 (Chapters 1-2) D. Company worker

84 B There could be a lack of evaluators to bring the plants’ ideas down-to- earth and hence fit the company’s practical competitive strategies. The resource-investigator “borrows” ideas externally - this is implied with the reference to industry’s best practices; the finisher has no problem wrapping up the plans speedily for the directors to review. The problem is the impracticality of the general ideas, not the specific details - hence no more company workers need to be brought in.

85. Benjamin is a marketing manager in Charles Plc. and is currently planning to create a new product. Benjamin performed a survey and analysed the preferences of potential customers. This analysis is the main concern for the Research & Development (R&D) department. Charles plc can be described as having A. A marketing orientation B. A sales orientation C. A product orientation D. A production orientation

85 A Key phrase is "analysed preferences" - hence marketing orientation.

86. Recently, Jackie got promoted as a senior manager, hence he started to be more arrogant and sarcastic. He often uses sarcasm towards his subordinates and they get offended by it sometimes, but they still refer to him as he is superior to them. Which power does Jackie possess? A. Expert power B. Coercive power C. Referent power D. Legitimate power

86 D The key words are promoted to senior manager & refer to him as a superior. It is not coercive power as it is not physical abuse, but merely Jackie ‘s way of speaking to others.

87. Jack and Jill was shopping online and they decided to buy a couple T-shirt. They have already chosen the designs and now all its left is the delivery services. They want a decent lead time and one which also includes package tracking. What V of the operation management are Jack and Jill looking for in the courier service? A. Variety B. Visibility C. Variation in demand D. Volume

87 B The ability to track packages offered by courier services illustrates that courier services are of high visibility.

88. Which of the combination would most likely result in a successful organisation in a changing environment? A. High level of product research, hard approach on human resource management, work oriented manager B. High level of product research, soft approach on human resource management , participative manager C. High level of process research, theory X employees, salary as reward for extra work done D. High level of process research, fair advancement opportunity for every employee, exploitative manager

88 B While acting in a changing enviroment, product research is more important as customer's wants are changing and organisation must be able to follow up, rather than process research that would be more suitable for a stable environment. Soft approach and a participative manager are also important to motivate and push employees to achieve success,

89. Determine whether the following statements are true or false. 1. Businesses that show characteristics of rational goal culture have to be very flexible in dealing with its environment. 2. Businesses that show characteristics of both rational goal and internal process culture have a high degree of control. 3. Businesses that show characteristics of internal process culture will normally BTF Questions 2024 (Chapters 1-2) adopt both the scientific model and the internal process model in order to deal with its environment effectively A. Statement 1 is True B. Statement 1 is False C. Statement 2 is True D. Statement 2 is False E. Statement 3 is True F. Statement 3 is False

89 B, C, E For a rational goal culture, the organization is outward-looking while maintaining a controlled structure.

90. Erica is a project manager in Petronas. She brings her project team members to lunch at Shangri-La Hotel after obtaining a great achievement on the project. What kind of power is she exercising? A. Referent power B. Expert power C. Coercive power D. Reward power

90 D The manager gives reward to her team members by bringing them to a five star hotel to have lunch

91. What two of the following are included in the planning process as part of a manager's role? A. Motivation of staff B. Looking at potential resources C. Allocation and coordination of work D. Forecast the requirement

91 B, D Motivation of staff is under the leading process, while allocation and coordination of work is under the organising process

92. IKEA launched a catalogue campaign a few years ago. It is now a digital book or an e-book. Bacon Tan has been receiving the catalogue through e-mails from IKEA annually. Based on to the communication mix, what is the type of promotion that IKEA is doing? A. Advertising B. Sales promotion C. Public relations D. Direct marketing E. Personal Selling

92 D An e-book received through the email is considered as sent directly to households to promote the products of IKEA, hence a form of direct marketing BTF Questions 2024 (Chapters 1-2)

93. Which of the following is best to produce a lowest unit cost in operation? A. High Volume, High Variety, High Variation in demand, High Visibility B. Low Volume, Low Variety, High variation in demand, High visibility C. Low Volume, Low Variety, Low Variation in demand, Low Visibility D. High Volume, Low Variety, Low Variation in demand, Low visibility

93 D High Volume: Specialisation of work and well-established systems for getting work done. Low Variety: standardisation and regular operational routines produce low unit cost. Low variation in demand: High level of capacity utilisation achieved. Low visibility: it means that there is a time lag between production and consumption, allowing the operation to use its capacity more efficiently. Customer contact skills are not important, and unit costs should be low.

94. An organisational culture which is inward-looking and flexibility is identified as? A. Internal process culture B. Human relations culture C. Open systems culture D. Rational goal culture

94 B Organisation culture which is inward-looking and high on flexibility, it is termed a 'human relations' culture. Internal process culture is inward- looking but it is controlling. Open systems culture is totally opposite of internal process culture. Rational goal culture is outward-looking and controlling.

95. According to Henry Mintzberg, managers' three key roles are? BTF Questions 2024 (Chapters 1-2) A. Interpersonal role B. Information C. Motivator D. Decision E. Technostructure F. Direct Supervision

95 A,B,D C, E, F are not relevant to the question.

96. Zhi Yan is a person who is thoughtful and full of ideas in a company but her ideas are always are not practical in terms of financial aspect and he does not like to participate in the implementation of the ideas. What role does she act as in the company? A. The company worker B. The team worker C. The leader D. The plant

96 D A plant is creative and always thinks of new ideas but the ideas are always not practical as the plant does not have enough knowledge in the other aspect that are involved in the implementation of the ideas. A is not an answer as a company worker is the one who will turns the general ideas into specific and implement it. B is not an answer as team worker is the one that is supportive and defuses potential conflict situations between workers in a company. C is not an answer as a leader is a person that wins hearts of workers in the company using referent power.

97. Ellen is doing what she enjoys the most which is being a journalist and she is grateful that she can be working in one of the top magazine companies in the world. Therefore, she is determine to become a well-known journalist one day and is willing to work hard for it. What kind of need is Ellen achieving? A. Physiological needs B. Safety needs C. Self-actualisation needs D. Social needs

97 C Self-actualisation means being satisfied by ongoing success and new challenges

98. Toya is a car company which recently decided to give an extra 5 year warranty to new customers. What kind of product is this? A. Actual product B. Augmented product C. Basic product D. Core product

98 B Extra service for customers is an augmented product

99. Lynne is always rushing her team members to complete their task before the due date. What role does Lynne play in her team? A. Team worker B. Company worker C. Plant D. Finisher

99 D The Finisher is the progress chaser that ensures timetables are met

100. Kai is a manager in Banana Ltd, he turned down the request of an employee asking for vacation next month due to his hectic schedule. What type of power is found above? A. Coercive power B. Reward power C. Referent power D. Legitimate power

100 D Used his rights as a manager to decline his subordinate

BTF Questions 2024 (Chapters 1-2) 101. Jone is a manager at Castle Ltd. His responsibility is to deal with awkward clients and solve problems that arise. Besides, he acts as entrepreneur and spotting gaps in the market. According to Henry Mintzberg’s managerial roles, Jone is describing his A. Interpersonal role B. Decisional role C. Informational role D. Disseminator role

101 B

102. Alicia is responsible to identify the processes, technology and allocates the work and co-ordinate it. In the management process, Alicia is doing is, A. Leading B. Controlling C. Organising D. Planning

102 C

103. Different business applies different culture. A business which applies internal process culture tends to look inwards, aiming to make its internal environment stable and controlled. Which of the following would most likely apply this culture? A. Large established business B. Public sector organizations C. Support service units D. New business unit working with fast-changing technology

103 B Public sector organizations have defined methods, rules and procedures.

104. There are 4 elements in marketing mix which we commonly present it as ‘4Ps’. Place is one of those elements which focuses on ways to distribute the products to customers. What are the advantages of distributing via selling direct? Choose TWO. A. Profits are not shared B. Customers can choose at point of sale C. More efficient logistically D. Control over ultimate sale

104 A,D

105. Alex is the production manager of Atexi Ltd. He is the ‘spokesperson’ for his team. What type of managerial role is he playing? A. Decisional B. Interpersonal C. Informational D. Coordinator

105 C Apart from speaking on behalf of his team in relation to other teams, Alex is required to check data received and passing it on to relevant people

106. A business’s pricing policy is based on the ‘4Cs’ which include corporate objectives. Which of the followings is not a possible pricing objective? A. To maximize profits B. To obtain a tax reduction C. To drive competitors out of the market BTF Questions 2024 (Chapters 1-2) D. To achieve a target market figure E. To attract investor for the expansion of the business

106 B

107. Adam is a newly promoted finance director. He would like to ask for some advice on annual leave. Who should he refer to? A. Line Manager B. Staff Manager C. Functional Manager D. Plan Manager

107 B He should refer to the Human Resources Manager which will take on a role as a staff manager in giving advice.

108. According to John French and Bertram Raven, which of the following TWO could be the powers of a manager? A. Positive power B. Compensating C. Legitimate power D. Referent power

108 C, D There is no positive and compensating power.

109. Jessie is the manager of the Finance Department. She prefers to carry out the task on her own, with minimum delegation and consultation with her subordinate. Therefore, to motivate her subordinates she provides them with extended holidays and bonuses only. A. Exploitative authoritative B. Benevolent authoritative C. Consultative D. Participative

109 B The superior has much trust and confidence in his subordinates which is required in a master-servant relationship. In this system, the subordinates are given rewards for their participation and the communication may flow upwards . This is known as benevolent authoritative. BTF Questions 2024 (Chapters 1-2)

110. Zhao works as the HR manager at G Ltd and she has control over valuable resources relating to the future employees' background. She can also influence other managers' decision while recruiting new workers. What is the power of Zhao is using? A. Reward power B. Legitimate power C. Negative power D. Referent power

110 B Zhao is a HR manager means she have the ability to make suggestions to other managers due to her position.

111. Is price the only P that can generates income in marketing mix? (A/B). Which of the following can affect business's pricing policy? (Select 2 answers from C/D/E/F) A. Yes B. No C. Costs D. Currency E. Competitors F. Corporate responsibility

111 A, C, E Price x Quantity = Revenue. The 4Cs of Pricing are: Corporate Objective, Customers, Cost, Competitors

112. In order to produce goods or services in the lowest possible unit costs. Which 2 of the combinations will be the best options to manage an operation? BTF Questions 2024 (Chapters 1-2) A. Volume: high B. Volume: low C. Variety: low D. Visibility: high

112 A, C High Volume and Low Variety, Visibility and Variety would effect low cost.

113. There are 2 approaches to Human Resource Management - hard and soft approach. Which type of approach represents the resources element of HRM? (A/B). Select 2 answers from C/D/E/F that help evaluating the effectiveness of HRM. A. Hard approach B. Soft approach C. Compliance D. Competence E. Cost-efficiency F. Congruence

113 A, D, F The 4Cs of HRM effectiveness are: Competence, Congruence, Commitment and Cost Effectiveness

114. Arnold works for CY enterprise. He has a lot of working experience and has worked for a few large companies in the past. Once he became the manager of the company, a lot of his subordinates are motivated by his attitude and presence. He generates strong feelings of commitment and achieving objectives for the company amongst them. Many of the workers in the company sees him as the role model and want to be just like him. Arnold appears to exhibit which kind of power? A. Referent power B. Expert power C. Coercive power D. Legitimate power E. Reward power F. Negative power

114 A It is because Arnold attract , influence and inspire other people with his own personality or charisma.

115. Apple plc, a large established business produces product effectively to meet the demands of customers in dynamically changing environment, meanwhile adhering to few rules and principles which are laid down by Apple plc. Which culture applies to Apple plc.? A. Rational goal B. Internal process C. Open system D. Human Relation

115 C Though Apple plc is a large established business, which usually has a rational goal culture, it does not have a rigid structure in order to adapt in a rapidly changing environment. Rules laid down are just to encourage compliance to principles in the organisation.

116. Shonda sells clothing online via her Instagram account. Her customers order the products from her through WhatsApp, she then packs the items on her own and sends them off in parcels. What is a definite advantage of this method of distribution, Shonda is using? A. Speed of delivery B. Profit margin is not shared C. Costs are lower BTF Questions 2024 (Chapters 1-2) D. Revenue is higher

116 B Shonda sells the items via her own social media account, and she packs them on her own, as there are no partners or intermediaries, the profit she earns is solely for her own use. It may not be faster, cheaper or revenue may not be high.

117. Which is NOT a formal aspect of the organisational iceberg? A. Formal goals B. Attitudes C. Technology D. Rules and regulations

117 B Attitudes is the behavioral aspect of the organisational iceberg. The formal aspects of a business which one can see ‘above the waterline’ (they are ‘overt’), there are many behavioural aspects which one cannot see as such (they are ‘covert’, or under the water).

118. Which of the following is the main function of marketing? A. To maximise sales volume B. To identify and anticipate customer needs C. To persuade potential consumers to convert latent demand into expenditure D. To identify suitable outlets for goods and services supplied

118 B Definition of marketing

119. Which of the following correctly describes the meaning of Mintzberg's term: "technostructure"? A. Analysts such as accountants and work planners, whose objective is to effect standardisation in the organisation B. The range of technology needed for effective organisational performance C. The organisation of shop floor workers and their supervisors in a manufacturing environment D. The central strategy-setting component of organisation structure

119 A Technostructures are analysts that determine and standardise work processes and techniques.

120. Deciding what promotional strategy to target the customers is usually part of: A. Operational planning B. Tactical planning C. Resource planning D. Strategic planning

120 B Marketing is at the functional/tactical level when it involves designing promotional strategies.

121. Which TWO of the following is not the element of products marketing? A. Processes B. Physical Evidence C. Price D. Promotion

121 A, B Process, People and physical evidence are part of the service marketing mix

122. Which of the following is not the responsibility of the Human Resource function? A. Recruitment and Selection B. Industrial Relations C. Payroll D. Training and Development

122 C Payroll is an accounting and finance function

123. Leaders may be distinguished from managers by the fact that they do not depend on____________ in the organisation. Which of the following types of power correctly completes this statement? BTF Questions 2024 (Chapters 1-2) A. Person power B. Expert power C. Position power D. Physical power

123 C Position Power is also Authority.

124. Which of the following is a feature of ineffective delegation by a manager? A. Specifying performance levels and the results expected of the subordinate B. Obtaining the subordinate's agreement with the task and expected results C. Ensuring that all the subordinate's decisions are confirmed or authorised by the supervisor D. Ensuring that the subordinate reports the results of her decisions to the superior

124 C C is micromanaging which defeats the purpose of delegation.

125. Michael leads an established team of six workers. In the last month, two have left to pursue alternative jobs and one has commenced maternity leave. Three new staff members have joined Michael's team. Which one of Tuckman's group stages will now occur? A. Norming B. Forming C. Performing D. Storming

125 B As new members are in the team, they have to start the process of Forming

126. Jennie is one of those people who is dynamic and thrives on pressure. She tends to be the one who challenges and pushes other team members, sometimes annoying or upsetting them - but also getting the team past difficult periods. Which of Belbin's team roles does Jennie exercise? A. Shaper B. Co-ordinator (chair) C. Implementer D. Plant

126 A The shaper – committed to the task; may be aggressive and challenging; will also always promote activity

127. In Maslow's "hierarchy of needs" which is the highest need? A. Self actualisation B. Esteem C. Belonging D. Safety

127 A