Chapter 1

Question 1

Explain briefly the Law of the Lid.

Answer 1

Leadership ability is the lid that determines a person’s or organization’s level of effectiveness

Question 2

The higher you want to climb, the more you need _______________.

Answer 2

Leadership

Question 3

What 2 things did Don Stephenson say his company did when they took over an organization?

Answer 3

Train the staff to improve service to customers, then fire the leader.