Chapter 1

Question 1

what are some roles of police

Answer 1

1. Enforce criminal code of canada (law)
2. Peacekeepers
3. Counselor- Child disputes, marriage disputes, help people with mental health
4. Social Worker

Question 2

6 things people expect from police

Answer 2

Attentiveness
Reliability
Responsive Service
Competence
Manners
Fairness

Question 3

Attentiveness

Answer 3

People want police who are “around”.
They want police to care, be attentive to their needs, give thought to their problems.
Engaging in dialogue with the public’s concerns and issues.

Question 4

Responsive Service

Answer 4

People expect more of their police than “mere adherence to bureaucratic rules”. The victim does not want to feel like a number (serial number).
Want compassion, care, and attention
“Police can be responsive even when they deny a citizen’s request, by explaining the denial”. There are reasons that the police cannot help you with, like paying rent on time that is a civil case.

Question 4

Reliability

Answer 4

People want police who are “predictable”.
When people call, someone will answer every time and they will send help consistently.
Know exactly what you’re going to get and how quickly you will get it every time.

Question 5

Competence

Answer 5

People want police who “can get the job done”. They want people who know how to do their job as a police officer.
Tangible outcomes vs. crime statistics
The public does not know about crime statistics but instead base it on how safe they feel in there neighbourhood this is a tangible outcome

Question 6

Manners

Answer 6

People want police who are polite and well-mannered
“The most powerful predictors of citizen satisfaction with the police have more to do with how police treated the citizen, rather than what the police accomplished”.

Question 7

Fairness

Answer 7

People want police who are procedurally fair.
Procedural Justice