Chapter 1

Question 1

Chief Executive Officer (CEO)

Answer 1

An organization’s most senior manager

Question 2

What and when is the classical era?

Answer 2

1880-1920
Original writings and innovations were created in the management literature field

Question 3

Executive Managers

Answer 3

Top-Level managers in charge of the operations of the entire organization

Question 4

Front-line Managers

Answer 4

Managers who supervise entry-level employees

Question 5

Who created the “hierarchy of needs” model

Answer 5

Abraham Maslow

Question 6

What is the “hierarchy of needs” model?

Answer 6

It depicts human needs advancing from basic needs to complex, higher order needs

Question 7

Human relations movement

Answer 7

Primary focus was on people rather than solely on productivity. Gained a lot of momentum in late 1920’s

Question 8

Line Managers

Answer 8

Directly responsible for a product line or delivery of a service by the organization

Question 9

Management functions

Answer 9

Planning, Organizing, Staffing, Leading, and controlling human and other resources to achieve organizational goals

Question 10

Manager

Answer 10

Responsible for helping to achieve an organization’s goals and desired future outcomes

Question 11

Middle managers

Answer 11

Charged with directing organizational functions while implementing top-level plans and supervising front-line managers

Question 12

Operational goals

Answer 12

Specific short-term performance targets

Question 13

Operational plans

Answer 13

Direct daily activities

Question 14

Staff Managers

Answer 14

Those who lead departments that serve in supporting roles
Ex: Accounting, Human Resources, Procurement, and logistics

Question 15

Stategic goals

Answer 15

Long term targets a company seeks to pursue

Question 16

Tactical goals

Answer 16

Goals that guide managers in the various areas and that should mesh with strategic goals

Question 17

Who created theory X & Y?

Answer 17

Douglas McGregor

Question 18

Theory X

Answer 18

Assumes people lack ambition, prefer direction, inherently dislike work, and are motivated only by external factors such as money or fear

Question 19

Theory Y

Answer 19

Assumes people want to work, prefer autonomy, Have underutilized talents, and have innate motivation

Question 20

Who created theory Z?

Answer 20

William Ouchi

Question 21

Theory Z

Answer 21

Proposes a workplace environment that meets employee needs, offer secure employment, and seeks to create high levels of trust and responsibility