Chapter 1

Question 1

Conceptual and Decision Skills

Answer 1

Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members.

Question 2

Controlling

Answer 2

The management function of monitoring performance and making needed changes.

Question 3

Cost Competitiveness

Answer 3

Keeping costs low to achieve profits and be able to offer prices that are attractive to consumers.

Question 4

Emotional intelligence

Answer 4

The skills of understanding yourself, managing yourself, and dealing effectively with others.

Question 5

Frontline managers

Answer 5

Lower-level managers who supervise the operational activities of the organization.

Question 6

Innovation

Answer 6

The introduction of new goods and services.

Question 7

Interpersonal and communcation skills

Answer 7

People skills, the ability to lead, motivate, and communicate effectively with others.

Question 8

Knowledge Management

Answer 8

Practices aimed at discovering a harnessing an organization’s intellectual resources.

Question 9

Leading

Answer 9

The management function that involves the managers efforts to stimulate high performance by employees.

Question 10

Social Capital

Answer 10

Goodwill stemming from your social relationships..

Question 11

Technical skill

Answer 11

The ability to perform a specialized task involving a particular method or process

Question 12

Acquision

Answer 12

One firm buying another

Question 13

Benchmarking

Answer 13

The process of comparing an organization practices and technologies with those of other companies.

Question 14

Buffering

Answer 14

Creating supplies of excess resources in case of unpredictable needs.

Question 15

Competitive Enviornment

Answer 15

The immediate environment surrounding a firm includes supplies customers rivals

Question 16

Competitive Intelligence

Answer 16

Information that helps managers determine how to compete better

Question 17

Cooperative strategies

Answer 17

Strategies used by two or more working organizations working together to manage the external environment.

Question 18

Defenders

Answer 18

Companies that stay within a stable product as a strategic maneuver.

Question 19

Demographics

Answer 19

Measures of various characteristics of the people who make up groups or other social units

Question 20

Divestiture

Answer 20

A firm selling one or more businesses

Question 21

Domain Selection

Answer 21

Entering a new market or industry with an existing expertise

Question 22

empowerment

Answer 22

The process of sharing power with employees thereby enhancing their confidence in their ability to perform their jobs and their belief that they are influential contributors to the organization.

Question 23

Enviornmental Scanning

Answer 23

Searching for and sorting through information about the environment

Question 24

Enviornmental uncertainty

Answer 24

Lack of information needed to understand or predict the future

Question 25

External Enviornment

Answer 25

All relevant forces outside a firms boundaries such as competitors customers the gov. and the economy

Question 26

Final customer

Answer 26

Those who purchase products in their finished form

Question 27

Flexible processes

Answer 27

Method for adapting the technical core to changes in the environment.

Question 28

Independent strategies

Answer 28

Strategies that an organization acting on its own uses to change some aspect of its current environment.

Question 29

Intermediate customer

Answer 29

A customer who purchases raw materials or wholesale products before welling them to the final customer.

Question 30

Macroenvironment

Answer 30

The general environment includes governments economic conditions and other fundamental factors that generally affect all organizations.

Question 31

Open systems

Answer 31

Organizations that are affected by and that affect their environment.

Question 32

Organizational climate

Answer 32

the patterns of attitudes and behavior that people's experience of an organization

Question 33

Organizational culture

Answer 33

The set of important assumptions about the organization and its goals and practices that member of the company share.

Question 34

Outputs

Answer 34

The products and services organizations create